A tax form that post-secondary institutions must provide to all students who pay qualified educational expenses (tuition, fees, course materials, etc). These forms are mailed to students or provided electronically through TigerXpress.
A family of applications that allow users to open and view PDF files.
The University of Memphis offers a web conferencing service from Adobe Connect, locally branded as umMeet. The service allows classes/groups to meet synchronously online at the same time or in subgroups (with up to 100 participants).
Adobe Flash Player
A browser plugin that allows content made with Flash to be used in-browser. Also known as Shockwave Flash.
A form of malware that automatically displays or downloads advertising material (often unwanted) when a user is online.
A placement assessment to determine which math course a student should start in. It can be accessed through the myMemphis portal.
Software that protects computers against viruses by scanning for infections and checking downloaded files for viruses. Antivirus software often provides tools to remove and quarantine viruses.
A searchable database of questions about all aspects of the University of Memphis.
A tool integrated with RemedyForce that allows users to initiate chat sessions with agents.
Authorized User Account (TigerXpress)
An account that can be used to access TigerXpress to view/pay statements on behalf of a student. Students must add authorized users with their account for other persons to be able to view and pay their statements.
A web-based, administrative software application that provides an online environment allowing users to perform administrative functions in a highly efficient manner. Data is entered into a database, and integrated and shared among different departments across the University.
(see U Number)
A cloud-based video conference service that allows users to conduct live, multi-person conferences from any video-enabled device with internet access.
A program used to access webpages on the internet. Some common browsers include Firefox, Safari, Chrome, Internet Explorer, and Edge.
Allows for multiple web pages to be open within a single browser.
Pronounced "cash." A stored copy of previously accessed data. Also a part of a computer's memory where information is kept so that the computer can access it quickly.
(Center for Academic Retention and Enrichment Services) A department that assists academically at-risk students with achieving academic goals and graduating.
Pronounced cat (short for category). A network cable.
A program used to connect to the University VPN.
The program that users install on their device to use programs on umApps.
A term commonly used for the small remotes used to gain feedback (in the form of surveys, small quizzes, attendance polling, etc) from students in lecture courses.
Remote type devices which students can use to respond to questions presented during a class session.
An Office365 feature that analyzes a user's email habits and behaviors to identify emails that are likely to be ignored. These emails are moved to a folder labeled "Clutter."
A transfer in which the agent does not introduce the call to the dialed party and immediately completes the transfer.
Spaces in the Tech Hub that students can reserve to discuss group projects and prepare for presentations. Only currently enrolled students can reserve collaboration rooms.
Color Print Funds
The type of print funds required to print in color. The only printer that will accept these funds is the color printer in the Tech Hub.
A call in which someone speaks with multiple people at once.
A file that may be added to your computer when you visit a Web site and that contains information about you (such as an identification code or a record of the Web pages you have visited).
(Central Processing Unit) The part of the computer that receives, interprets, and executes nearly all of the instructions provided by software.
The Center for Teaching and Learning provides face-to-face, online, and on campus technical support for the faculty and staff. We also provide technical-driven support on enterprise services for students.
Desktop Application Services; a team designed to provide operational support for the desktop service infrastructure.
A structured set of data held in a computer or set of servers that is accessible in many ways
The Department Aide role has been created as an option for departments who wish to have more local control and immediate servicing of their faculty's needs as they teach with eCourseware.
"Desire2Learn" is the brand name of the current software available to every course on the UoM campus. It is used to share class materials.
The main graphical user interface of an operating system, usually displaying icons, windows and background wallpaper.
Display Name (umMail)
The name displayed in the University Whitepages and email address book.
To quickly click twice. Double-clicking the icon for a folder, file, or program will open it.
To receive data from a remote system to a local system
Duo adds a second layer of security to your online accounts via phone or other mobile device.
Site specific to completely online courses available from UofM.
A web-based suite of teaching and learning tools four courses. Alternatively called: D2L (Desire2Learn) and eLearn.
Instructions and information on how to copy course materials from one semester to another.
Faculty specific basic guides for eCourseware tools.
Student specific basic guides for eCourseware tools.
EDUCAUSE is a nonprofit association whose mission is to advance higher education by promoting the intelligent use of information technology.
Eduventures is the industry leader in research and consulting for higher education
Emergency Print Funds
100 print pages that can be added to a student's quota if they run out.
An honor bestowed upon retired faculty who have served the university for 10 or more years and have a record of teaching excellence, substantive scholarship, and meaningful service. Benefits for faculty emeritus vary across departments.
The process of encoding a message or information in such a way that only authorized parties can access it. The information will be unintelligible until it is decrypted.
Content Management - Department Aides After your account has been added for Ensemble Video from the umTech Service Desk, you will have access to add videos directly from Ensemble to eCourseware.
(Electronic Thesis/Dissertation Repository) a site where students can submit their thesis/dissertation.
Common term for CAT5 cable
To save a copy of the current open document, database, image or video into a file format required by a different application.
Employees of the University in a teaching or research position.
Information pertaining to the laws of privacy regarding student information.
A program that allows users to navigate and manipulate the file system on their computer with a graphical interface as opposed to a text-based command line.
A three to four-digit designation at the end of a file name that tells the computer what format the file has been saved in. Located at the end of the file name after the ".".
A degree completion initiative for students who have completed 90+ credit hours but have not been enrolled for more than a semester. Students in this program will have sponsored accounts.
Software specific to a device that is installed in its read-only memory. This software deals almost directly with the components of the device like motors and transmitters. Firmware is used in devices like cameras, remotes, scanners, and optical drives.
Consists of a flash memory data storage device integrated with a USB. Also called "zip drive" or "jump drive."
Software that is provided without charge.
(Graduate assistant) A graduate student that is employed to assist with teaching and research duties.
Gartner delivers technology research to global technology business leaders to make informed decisions on key initiatives. UofM is a subscriber to the reports generated by this firm.
Anyone that occurs beyond the undergraduate degrees, such as Master's and Ph.D. programs.
A device used for storing large amounts of data for a computer that persists while the computer is turned off. Generally the main long-term storage on a computer.
The physical components of a computer.
A specific location that provides Internet access via a wireless local area network (WLAN).
(HyperText Markup Language) A set of tags used to change the appearance of text and images, and rules for using them to develop web pages.
Identity management website used to change password or edit personal preferences on UoM email settings.
The Studio is an entrepreneurial service-oriented business, producing products and experiences related to e-learning, instructional design, and educational technology.
The part of a laser printer that transfers toner to paper.
To open a file that is in a format different from the format the application creates on its own.
A field in Remedyforce that denotes what a ticket is about. Depending on the template, the ticket may be auto-routed to another department.
A process used to add software and hardware to a computer.
(Internet Protocol) A unique number that every computer connected to the Internet is assigned.
TigerLAN iPrint is a web based printing system that allows desktop and laptop users to take advantage of the printing services available at the University of Memphis.
(Internet Service Provider) A company that offers its customers access to the Internet; sometimes referred to as an Internet Access Provider (IAP).
"IT Impact Reports" The site used to report pending or current issues with IT services on campus.
(Information Technology Network Attached Storage) Network file shares for faculty, staff, and students. Sometimes referred to as a U Drive.
iTunes U is available for faculty to design complete courses with audio,video, and other content and distribute them through the iTunes U app and/or through eCourseware.
A programming language that can be used to create interactive applications that is executable on web pages by web browsers.
A data input device for computers.
A tool within Remedyforce that agents can use to search for information on various problems clients may encounter or university resources to direct clients to.
(Local area network) A local computer network for communication between computers.
(Lightweight Directory Access Protocol) A protocol for accessing an organization's directory information (such as email and user info) over the internet.
Access to training and registration for classes through the HR department.
An application used to disseminate a single email message simultaneously to a group of people (subscribers). The main goal is to provide an additional option for mass mailing to enable effective communication with other schools, institutions, businesses or individual subscribers.
A personal safety app used to communicate with police services in emergency and non-emergency situations. Replaces TigerText.
A physical hard drive installed in your device. Usually labeled C:\
A program used to encourage academic integrity during online exams. Students are unable to copy, print, access other applications, or visit other websites during an online exam. This is no longer used by the University.
LogMeIn Rescue Tool
A tool agents can use to remotely view and control a client's computer.
(Local Service Provider) Employees that are assigned to specific departments to assist with technical issues.
(Local Technology Support Provider) LTSP directory
Another term for the myMemphis Portal
(Media Access Control) A unique identifier assigned to network interfaces.
An umbrella term for malicious software-- includes viruses, spyware, adware, worms, and ransomware.
The department that deals with accounts, status, and roles in iAM.
A platform created by Cengage that allows professors to add premade content to courses.
A piece of equipment used to connect devices to the internet through a telephone line. It converts signals from the computers so that they can travel through telephone lines and converts incoming signals from the telephone lines so that the computers can interpret them.
A device that displays signals on a computer screen.
The primary circuit board of a computer. It contains the circuitry to connect the central processing unit (CPU), keyboard, mouse, and monitor, together with slots for other devices
A method of securing accounts that involves requiring two or more forms of authentication to access the account. This can include things the user knows (a password, PIN, or security question), things the user possesses (a phone, card to swipe, or a special flash drive), or factors based on the user's identity (eye scanners, fingerprint readers, or voice recognition).
A portal which allows centralized access to various U of M websites and applications, such as TigerExpress, SETEs, Banner, etc and brings technology resources of the university into one place. The portal personalizes the information it displays to each user based on their roles, and also allows the user to customize information presented.
A drive not physically attached to the computer accessing it-- the drive may be on a server or part of a network attached storage device.
(Network Interface Card) A card that plugs into your computer to allow your computer to adapt to the appropriate network interface standard
A volunteer tracking and management platform formerly used to allow students and volunteers to track service hours.
A set of online Microsoft Office Suite applications. Students, faculty, and staff have access to these applications with their university account. Outlook, Excel, Word, OneDrive, and many more are included.
A platform used by staff to manage content, cases, and processes.
Cloud storage provided as part of Office365.
Online Housing Maintenance Request
The form that dorm residents fill out to report issues needing maintenance in the dorms.
(OS) The main program in a computer that controls the way the computer works and makes it possible for other programs to function
The University's Web Content Management System. It can be used to edit University webpages.
An email client. It can be in the form of a program installed on your device or a browser-based application (OWA-- ummail.memphis.edu).
Outlook Web Access
The printing client that manages printer jobs sent from University computers and webprint.
(Portable Document Format) a file format used to present and exchange documents reliably, independent of software, hardware, or operating system.
Any device that is not internal to the machine and is plugged into the tower. These devices are not essential for the function of the machine. Examples: Printer, Mouse, Monitor, Scanner.
An electronic "permission slip" allowing registration when a course section is restricted, full, or limited only to those with permits. Permits are issued by the academic department offering the course or sometimes by advisors.
The practice of sending emails purporting to be from reputable companies or entities in order to induce individuals to reveal personal information, such as passwords and credit card numbers.
Physical Plant Work (WORQ) Order
The system used to submit requests to physical plant.
A software component that adds a new feature to an existing computer program. The term is usually used to refer to browser plugins. Also called add-ons or extensions.
Serves as an interface between the computer and other computers or peripheral devices A specialized outlet on a piece of equipment to which a plug or cable connects.
The electronic chatboard located on the Service Desk Portal.
Found on each page in myMemphis; contain information and often feature links to additional content.
Preferred Email Address
A more convenient email address in addition to your primary address.
Print Fund Card
Card used to purchase additional funds/pages in increments of 100 pages ($5); available at the University Bookstore check out counter.
The way that the amount of pages a student is allowed to print is tracked. Students receive 500 pages per semester and can purchase additional print funds online. Monochrome print funds are non-refundable but they will roll over to the next semester.
Online, web-based survey service that is available to all faculty, students, and staff.
A sequence of stored data or programs awaiting processing.
(Random Access Memory) The most common computer memory, which can be used by programs to perform necessary tasks while the computer is powered on. An integrated circuit memory chip that allows information to be stored or accessed in any order and all storage locations are equally accessible.
A type of malicious software that blocks access to the victim's data or threatens to publish or delete it unless a ransom is paid. These programs generally encrypt user data and require payment for the decryption key.
To completely power off and start up a device again.
A phone that can be linked to an account that allows a user to verify their identity and reset their password without the use of security questions.
REEF Polling by I>Clicker is a mobile engagement system that allows instructors to present with any software and send images and polling questions to student devices.
Remote Desktop Connection
An application used to remotely access a computer. Staff often use this to remotely access their work computer.
Resident Network Service Request
A request that dorm residents submit if they have trouble with their internet, cable, or phone access.
A residential computer network service exclusively for students living on-campus.
A software application commonly used to create questions offline.
Clicking with the right mouse button. This will open a menu with various actions that can be conducted on the item clicked, such as copying, saving, or pasting.
State-wide online degree program governed under the Tennessee Board of Regents.
Student, Admitted Student, Employee, Former Student, Recent Student, Retiree, Emeritus, Alumni Association.
A device that connects networks and forward data packets from one network to another.
Registered Student Organizations
A system that uses Impulse's SafeConnect Policy Key agent to ensure that computers connecting to the University of Memphis wired and wireless network meet our minimum security standards.
Machines that grade multiple-choice exams.
A form of malware which uses social engineering to cause shock, anxiety, or the perception of a threat in order to manipulate users into buying unwanted software. A common example is a program that masquerades as antivirus software and informs the user their computer is infected by a virus and that they need to purchase premium access in order to remove the supposed virus.
A tool/website for TA's to use while working at the Service Desk, Tech Hub, and Library. It has quick links to use during your shift, resources to assist clients better, and training for new workers.
A computer that provides client stations with access to files and printers as shared resources to a computer network.
a request from a user for information, or for access to an IT service.
Student Evaluation of Teaching Effectiveness provides an opportunity for students to evaluate all of their courses and instructors.
Student Instructional Ratings—the old system for students to evaluate instructors. This has been replaced by SETE's.
Technology resource locator of classrooms outfitted with projector screens and computers or hookups for computers. Can be scheduled for classes.
The programs that run on a computer, server, or other device and perform certain functions.
A web application used by the psychology department to build and track a research subject pool.
Electronic junk mail or junk newsgroup postings, unwanted, unsolicited email.
Former name for the myMemphis Portal.
Used to provide individuals who are not formally affiliated with the University of Memphis access to computing resources so that they can support instructional, research, or administrative activities.
A program used to conduct statistical analysis on data.
Computer software that obtains information from a user's computer without the user's knowledge or consent.
UofM site for ordering software. Available for Faculty and Staff only.
Tech Hub's collaboration room scheduler website for monitoring and reserving rooms
Technical Assistants (student workers) for the ITS Service Desk.
(Technology Access Fee) A fee that students pay that funds the technological resources provided to them by the university, such as the computer labs and printers.
A program used to provide information about the processes and programs running on a computer, as well as the general status of the computer. Can also be used to terminate processes and programs, as well as change the processes' priority.
The bar usually located at the bottom of Microsoft Windows operating systems, which displays the start button, system clock, programs that are currently running, as well as other open windows. Sometimes called "systray."
Issues dealing with Telephone access, data jack connections, phone services, network drops installation, cable TV, and security cameras.
A record of a technical issue that a client had. Client's can place self-service tickets or call the Service Desk for an agent to troubleshoot and place the ticket.
TigerLAN is a group of networked computer labs providing Internet access, software, hardware, and support to the members of the University of Memphis community, funded by the Technology Access Fee.
An online Career Services platform that connects employers to UofM students and alumni for jobs and internships.
A site where students can view or buy parking permits, submit online appeals, and manage their parking account online.
A cashiering and bill payment suite students can access to view and pay fees/tuition.
The Teaching and Learning Technologies Advisory Committee advises the campus on technologies and issues related to teaching and learning.
A powder used in laser printers and photocopiers to form the printed text and images on the paper, in general with a toner cartridge
The enclosure that contains the main components of a computer.
A service that the University uses to handle official transcript orders.
A destructive program that masquerades as a benign application. Unlike viruses, Trojan horses do not replicate themselves but they can be just as destructive.
True Blue Tiger Account
A website for prospective students to create an account, customize their page, and get the latest news on things of their interest around campus.
Online academic integrity software that helps to promote originality in student work, improve student writing and research skills, encourage collaborative learning, and save valuable instructor time.
A term commonly used to refer to a user's personal ITNAS drive.
An 8-digit number preceded by "U" that is a unique identifier for each account holder. Also known as the Banner ID# or student ID#. Located on student ID cards.
umApps provides easy, web-based access to a variety of specialized applications such as SPSS, Mathematica, Microsoft Word, and many more. University students and faculty can access the software from any PC or Mac, on and off campus.
umBlog also known as blogs.memphis.edu provides a place for users to share experiences, reflect on activities, and publish student creative works through written posts, pictures, videos, links, and comments. It belongs to you and you have the power to make it whatever you choose.
A web-based tool to help students and advisors monitor progress toward degree completion-- it shows completed courses as well as the courses required to complete a degree.
umDrive is a web-based file sharing service that gives you a personal place to store papers, assignments, projects, and other files.
The self-service ticketing system used by the Service Desk.
A web interface for students, faculty, and staff to view their university emails.
University sponsored web conferencing tool with Adobe Connect.
Survey services provided by Qualtrics at the University of Memphis. This service can be used to create, distribute, and analyze surveys.
University-supported wiki service for faculty, staff, and students.
A student at a college or university who has not yet earned a bachelor's or equivalent degree.
To transfer data from a local system to a remote system.
(Uniform Resource Locator) The address of a web page on the World Wide Web.
(Universal Serial Bus) A system for connecting a computer to another device (such as a printer, keyboard, or mouse) by using a set of standardized cords.
(Universal User ID) a unique account username that is assigned to a person who has or had an affiliation with the University of Memphis.
Virtual EMS is used to request event space at the University of Memphis by internal clients.
A software program capable of reproducing itself and usually capable of causing great harm to files or other programs on the same computer.
(Voice-Over Internet Protocol) A method of transmitting audio using packets over the internet rather than phone lines.
The University of Memphis Virtual Private Network (VPN) provides secure access to restricted University data on any off-campus computer.
A form that the IRS requires employers to send to employees. It contains information on wages and taxes withheld.
A transfer in which the agent introduces the call to the dialed party before transferring the client.
A service that allows clients to print documents using university printers without installing any software or drivers on their device.
Site used to search for the contact information, department, and job title for current faculty, staff, and students at the University of Memphis.
The transfer of information over a distance without the use of electrical conductors or wires.
Wireless access to the internet is available in most buildings and outdoor spaces on campus.
A resource that contains documentation and troubleshooting process diagrams for all Technical Assistants at the Service Desk.
The employee hiring process management tool.