Classroom Technology

• Smart Classroom Instructions

Client Support Services Statistical Reports

• Client Support Services Statistical Reports

eCourseware / D2L (Students)

• eCourseware Overview
• Use the Discussion Board
• Submit Dropbox Assignments
• Email

Encryption

• Download TrueCrypt
• TrueCrypt Documentation

Equipment Disposal

• Download Darik's Boot and Nuke (DBAN)
• DBAN Documentation

Faculty Specific Training

• This webpage includes topics such as eCourseware and Class List

iPrint

• Installation (both Windows and Mac)

OU Campus

• Content Management System Training

Security

(also see Encryption and Equipment Disposal)

• Campus Data Security Policy
• Secure Your Computer
• Wiping your Wireless Device - ActiveSync

Service Level Agreements

• ITD Server Hosting
• ITD Server Hosting Quick Guide

Software

(also see Standard Operating Procedures, Standards, TigerLAN, and UMware)

• Software Site (software.memphis.edu) Instructions
• Office 2010 Faculty and Staff Migration
• Windows 7 Faculty and Staff Migration

Standard Operating Procedures / Best Practices

• Creation and Release of the Standard TigerLAN Image
• CSS Support of D2L
• Guest Use of TigerLAN Labs and Smart Classrooms
• LSP Backup Notification
• TigerLAN Custom Image Instructions
• Placement and Tracking of TAF Computers
• Requesting Software Additions to TigerLAN
• Sending Email to Campus-wide Distribution Lists (Mass Email Schedule)
• Use of TAF Software

Standards

• IT Standards for Campus Technology
• University of Memphis Campus Technology Fact Sheet

TigerLAN

• Guidelines
• Responsible Printing Initiative (Print Funds)
• Software List
• Usage Reports

UMdrive

• Login to UMDrive: http://umdrive.memphis.edu
• "Get Started" video from the Advanced Learning Center on Podcast Central
• How-To Guides
  • Uploading Files
  • Managing Files and Folders
  • New Folder Wizard
  • File Sharing, Permissions, and Tickets
  • Bookmark Files and Folders
  • Account Management
  • Direct Weblink/Intellilink
  • Bansync File Transfer
• UMDrive Space Allocation
• FAQs (from AskTOM)

UMhelpdesk (Support Suite)

• Helpdesk Reports
• Managing Tickets and Advanced Navigation
• Quick Tips

• LogMeIn
  • Login page: http://secure.logmeinrescue.com
  • Training guide 

UMmail (Live@edu)

• Email Training (Getting Started, PC, Mac, Mobile Device setup)
• Additional Information
  • How to install Office/Outlook 2011 for Mac
  • Mac OS X Snow Leopard

UMware

• Windows
• Mac

Virtual Private Network (VPN)

• What is the VPN?
• Client Installation Instructions

Wireless Service on Campus

• Wireless Support (Faculty, Staff, Student, and Guest)
• Register your laptop on the UofM wireless network
• Register your iPhone on the UofM wireless network
• Wiping your Wireless Device - ActiveSync
• Wireless Access specific FAQs