Accounts

• Guest Accounts (for TigerLAN labs and Smart Classrooms)
• Sponsored Account
• Universal User ID (UUID)

Ask TOM

• How to Install
• How to Answer an Incident
• How to Add a Public Answer
• How to Edit a Public Answer

Classroom Technology

• Smart Classroom Instructions

Client Support Services Statistical Reports

• Client Support Services Statistical Reports

eCourseware / D2L (Students)

• eCourseware Overview
• Use the Discussion Board
• Submit Dropbox Assignments
• Email

Encryption

• All Faculty and Staff University owned laptops must be encrypted.  Faculty and Staff should contact their department LSP.
  

Equipment Disposal

• Download Darik's Boot and Nuke (DBAN)
• DBAN Documentation

Faculty Specific Training

• This webpage includes topics such as eCourseware and Class List

iPrint

• Installation (both Windows and Mac)

Network

(also see Wireless Service on Campus)

• NAC Training (PC, Mac, Mobile Devices, LSPs)

OU Campus

• Content Management System Training

Security

(also see Encryption and Equipment Disposal)

• Campus Data Security Policy
• Secure Your Computer

Service Level Agreements

• ITD Server Hosting
• ITD Server Hosting Quick Guide

Software

(also see TigerLAN, and UMware)

• Windows 8 Information
• Software Site (software.memphis.edu) Instructions
• Office 2010 Videos and Tutorials
• Windows 7 Tutorials

Standards

• IT Standards for Campus Technology
• University of Memphis Campus Technology Fact Sheet

TigerLAN

• Guidelines
• Guest Accounts
• TigerLAN Software
  
  • Use of TAF Software
  • Software List
  • Requesting Software Additions to TigerLAN
• Responsible Printing Initiative (Print Funds)
• Usage Reports

UMdrive

• Login to UMDrive: http://umdrive.memphis.edu
• "Get Started" video from the Advanced Learning Center on Podcast Central
• How-To Guides
  • Uploading Files
  • Managing Files and Folders
  • New Folder Wizard
  • File Sharing, Permissions, and Tickets
  • Bookmark Files and Folders
  • Account Management
  • Direct Weblink/Intellilink
• UMDrive Space Allocation
• FAQs (from AskTOM)

UMhelpdesk (Support Suite)

• Managing Tickets and Advanced Navigation
• Quick Tips

• LogMeIn
  • Login page: http://secure.logmeinrescue.com
  • Training guide 

UMmail

• Email Training (Getting Started, PC, Mac, Mobile Device setup)
• Sending Email to Campus-wide Distribution Lists (Mass Email Schedule)
• Additional Information
  • How to install Office/Outlook 2011 for Mac
  • Mac OS X Snow Leopard

UMware

• Windows
• Mac

UMWiki

• User Instructions

Virtual Private Network (VPN)

• What is the VPN?
• Client Installation Instructions

Wireless Service on Campus

• Wireless Support (Faculty, Staff, and Student)
• Registering your PC, Mac, Mobile Device, or Game System on the Network
• Wiping your Wireless Device - ActiveSync
• Wireless Access specific FAQs