By Greg Russell
You asked, the University is answering and now we’d like more of your invaluable input.
The University has created an Administrative Process Improvement program that has
already streamlined labor and resource intensive tasks while helping the U of M to
become a more sustainable campus.
Members of the U of M’s Administrative Process Improvement project are (standing,
left to right) Reza Chowdhury, Colette Williams, Maria Alam, Ellen Watson, Melissa
Buchner and Ann Harbor. Seated are (left to right) Teresa Hartnett, Tom Nenon and
Yolanda Fleming. The committee is looking for ways to make administrative processes
at the U of M more efficient and is asking for your suggestions. (Photo by Rhonda
Ann Harbor, a member of the Project Management Consulting Group, said the program
is easy to use and can encompass a wide range of administrative processes. All an
employee has to do is fill out the Process Improvement Questionnaire at http://www.memphis.edu/processimprovement/.
“We are looking for your input on how the University can become more efficient in
its administrative processes,” said Harbor. “It can be an administrative process that
is paper and time intensive, or one that you simply struggle to understand.
“Becoming more efficient in our administrative processes saves the University money,
so let us know your suggestions.” Harbor provided examples of recent suggestions and
the resulting response:
- The GA appointment/reappointment process is now entirely paperless and was implemented
January 2011. Approximately 500 electronic GA contracts were processed, which resulted
in the elimination of more than 1,000 paper documents and the need for students to
report to an office to sign their contract.The learning that occurred to process contracts
electronically, and utilize Banner’s EPAF (Electronic Personnel Action Form) has paved
the way for future teams to use this new functionality. Special appreciation is extended
to team members Melissa Buchner, Jan Brownlee, Debbie Wooddell, Danny Linton and Margaret
- The Graduation Check-Out Team is making good progress on introducing a more sleek
and seamless process for students ready to be certified for graduation. Expect a Summer
2011 roll-out and training.
- The Faculty Summer Compensation Team is also on track to “electrify” the summer compensation
process for nine- month faculty.The team goal is driven by the need to simplify and
comply. It seeks to identify all sources of faculty summer compensation upfront so
that federal and state earning limits are not exceeded.
- The Sponsored Internship Team, comprised of key staff and faculty consultants, is
reviewing current policies, practices and processes with the goal of streamlining
the Sponsored Internship processes to improve coordination across offices.
Harbor said faculty and staff suggestions could lead to a more efficient campus for
all. “The ability to submit and accept my graduate assistantship assignment electronically
provides the utmost convenience,” said student Jacob Reed, a graduate assistant in
health and sport sciences. “Providing electronic submission of the graduate assistantship
assignment provides a great service to both students and faculty alike.”