Bill Kettinger


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About Bill Kettinger

Bill Kettinger is a retired Professor and the former FedEx Chair of Excellence in MIS at the Fogelman College of Business and Economics at The University of Memphis, He continues mentoring and advising in the BIT PhD program; he also retains his research association with the FedEx Institute of Technology. Before joining the University of Memphis, he served as Professor of Information Systems and Moore Foundation Fellow at the Moore School of Business of the University of South Carolina.

Dr. Kettinger has over 100 publications including 4 books, over 75 refereed journal articles in such journals as MIS Quarterly, Information Systems Research, JMIS, JAIS, EJIS, ISJ, Decision Sciences, and Sloan Management Review, numerous monographs, book chapters, proceedings, and teaching cases. He is a Senior Editor of MISQ Executive, MIS Quarterly (emeritus) and serves, or has served, as an Associate Editor of MIS Quarterly, Information Systems Research and JAIS and has served as a special editor for JMIS on three occasions.

He received his Ph.D. and an M.S. from the University of South Carolina and an M.P.A. from the University of Massachusetts at Amherst and a B.S. from Northeastern University.


Doctor of Philosophy, The University of South Carolina
Master of Science, The University of South Carolina
Master of Public Administration, The University of Massachusetts at Amherst
Bachelor of Science, Northeastern University


Teaching Interests
Ph.D. research seminar, IT management & planning, IT for MBAs

Research Interests
strategic information management, digital business strategy, IS management & service quality, IT ecosystems & platform-based business models, IT & the supply chain, IT-enabled control, IT-enabled process change

Selected Research 

Zhang, C., Kettinger, W. J., Kolte, P., and Yoo, S. (2018). "Established Companies' Strategic Responses to Sharing Economy Threats," MIS Quarterly Executive (17:1), pp. 23-40.

Henningsson, S. and Kettinger, W.J. 2017. "Understanding Information Systems Integration Deficiencies in Mergers and Acquisitions: A Configurational Perspective," Journal of Management Information Systems (33:4) pp. 942-977. Abstract

Hu, T., Kettinger, W.J. and Poston, R.S. 2015. "The Effect of Online Social Value on Satisfaction and Continued Use of Social Media," European Journal of Information Systems (24:4), pp. 391-410. Abstract

Kettinger, W.J., Li,Y., Davis, J.M., and Kettinger, L. 2015. "The Roles of Psychological Climate, Information Management Capabilities, and IT Support on Knowledge-sharing: An MOA Perspective," European Journal of Information Systems (24:1), pp. 59-75. Abstract

Richardson, S., Kettinger, W.J., Banks, S.B., and Quintana, Y. 2014. "IT and Agility in the Social Enterprise: A Case Study of St Jude Children's Research Hospital's "Cure4Kids" IT-Platform for International Outreach," Journal of the Association for Information Systems (15:1), pp. 1-32. Abstract

Kettinger, W.J., Zhang, C. and Chang K., 2013. "A View from the Top: Integrated Information Delivery and Effective Information Use from the Senior Executive's Perspective," Information Systems Research, 24(3), pp. 842-860. Abstract

Wakolbinger, T., Toyasaki, F., and Kettinger, W.J. 2013. "The Value of Information Systems for Product Recovery Management," International Journal of Production Research, (51:4), pp. 1214-1235. Abstract

Fayard, D., Lee, L., Leitch, A.,and Kettinger, W.J., 2012. "Effect of Internal Cost Management, Information Systems Integration, and Absorptive Capacity on Interorganizational Cost Management in Supply Chains," Accounting Organization & Society, (37:3), pp. 168-187. Abstract

Kettinger, W.J., Zhang, C. and Marchand, D.A. 2011, "CIO and Business Executive Leadership Approaches to Establishing Company-wide Information Orientation," MISQ Executive, (10:4), pp. 157-174. Abstract

Kettinger, W.J. and Marchand, D.A. 2011. "Information Management Practices (IMP) from the Senior Manager's Perspective: An Investigation of the IMP Construct and Its Measurement," Information Systems Journal (21:5), pp. 385–406. Abstract

Kettinger, W. J., and Li Y., 2010. "The Infological Equation Extended: Towards Conceptual Clarity in the Relationship between Data, Information and Knowledge," European Journal of Information Systems (19:4), pp. 409-421. Abstract

Davis, J. M., Kettinger, W. J., and Kuney, D. G. 2009. "When Users are IT Experts Too: The Effects of Joint IT Competence and Partnership on Satisfaction with Enterprise-level Systems Implementation," European Journal of Information Systems (18:1), pp. 26-37. Abstract

Li, Y., and Kettinger, W. J. 2006. "An Evolutionary Information-Processing Theory of Knowledge Creation," Journal of the Association of Information Systems (7:1), pp. 93-617. Abstract

Kettinger, W. J., and Lee, C. 2005. "Zones of Tolerance: Alternative Scales for Measuring Information Systems Service Quality," MIS Quarterly (29:4), pp. 607-623. Abstract

Kohli, R., and Kettinger, W.J., 2004, "Informating the Clan: Controlling Physician Costs and Outcomes," MIS Quarterly (28:3), pp. 363-394. Abstract

For a more comprehensive list of Dr. Kettinger's publications click here.