Mohammad Najjar


340 FAB
Office Hours
by appointment

About Mohammad Najjar

Prior to joining the Business Information and Technology Department, Dr. Najjar taught at the University of Jordan for five years and was the department chair of the MIS Department there.

He also has five years of valuable industry experience in systems analysis and development. 


Doctor of Philosophy, University of Memphis
Master of Business Administration, University of Jordan 
Bachelor of Science, University of Jordan

Teaching Interests

database and information management, systems analysis and design, applied program development, foundational MIS courses

Research Interests

IS service recovery, data monetization, information assurance, technology adoption and use, IS in the sharing economy


Najjar, M. S., Kettinger, W. J., & Kettinger, L. D. (2021). IS incident recovery and service value: a service-dominant logic view. European Journal of Information Systems, 1-33.

Najjar, M. S., Dahabiyeh, L., & Algharabat, R. S. (2021). Users' affect and satisfaction in a privacy calculus context. Online Information Review.

Dahabiyeh, L., Najjar, M. S., & Agrawal, D. (2020). The effect of risk levels on technology adoption decision: the case of online games. Information Technology & People.

Dahabiyeh, L., Najjar, M. S., & Agrawal, D. When ignorance is bliss: The role of curiosity in online games adoption. Entertainment Computing, 37, 100398.

Najjar, M. S., Dahabiyeh, L., & Nawayseh, M. (2019). Share if you care: the impact of information sharing and information quality on humanitarian supply chain performance-a social capital perspective. Information Development, (35:3), pp. 467-481.

Najjar, M. S. & Kettinger, W. J. (2013). Data Monetization: Lessons from a Retailer's Journey. MIS Quarterly Executive, (12:4), pp. 213-225.

Najjar, M. & Bui, S. (2012). The influence of technology characteristics on privacy calculus: A
theoretical framework. in Proceedings of the 18th Americas Conference on Information Systems,
Seattle, WA, USA.

Najjar, M. S., Smith, A. K., & Kettinger, W. J. 2010. 'Stuff' happens: A theoretical framework for internal IS service recovery. in Proceedings of the Sixteenth Americas Conference on Information Systems, Lima, Peru, August 12-15, 2010.