A Survey of Business Process Reengineering Practices in Singapore

The changing economic environment has led to an increasing interest in improving organizational processes to enhance business performance. This paper presents the results of a survey of the business process reengineering (BPR) practices followed by firms in Singapore. The paper highlights the status of BPR projects, motives behind their efforts, the functional areas targeted for reengineering, roles of various organizational members in BPR programs, use of IT in BPR, and the main problems faced in the efforts of Singapore firms. The results show that about 50% of firms surveyed were engaged in BPR projects, with as many as 37% of the firms indicating their intention to take up BPR projects in the next few years. Main problems faced by the Singapore firms are the lack of human and financial resources, lack of internal IT expertise and capabilities, and lack of a champion for BPR efforts. These findings are compared to prior studies in the US and elsewhere. The paper concludes with a discussion of the implications based on the findings of the survey.