X
Search
Menu

Fogelman College - Department of Business Information and Technology

Home BIT Research Kettinger, W. J. and Lee, C. C. 2002. "Understanding the Information Systems - User Divide in Information Technology Innovation," Communications of the ACM (45:2), pp. 79-90.
To resolve turf wars and speed implementation, the traditional IS function and increasingly self-reliant end users need to spell out one another's responsibilities while focusing on common organizational benefits.