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Fogelman College - Department of Business Information and Technology

Home BIT Research Limpornpugdee, W., Janz, B. D. and Richardson, S. 2009. "Communication Competence Factors As Moderators To The Relationship Between User Participation And Information Quality," Journal of Information Technology Management (XX:4), pp. 1-21.

2009 limpornpugdee

The objective of this study was to find the factors that influence information quality of the system by utilizing participative decision-making theory and communication competence framework. Based on this framework, this study tested the effects of certain users' characteristics on information quality. Results indicated that there was a positive correlation between user participation and information quality. Moderated regression analyses showed that users' job experiences negatively moderated the relationship, while a component of communication competence--modeling cognition--positively moderated it. The findings of this study have implications for selecting users to participate in information systems projects.