COVID-19 Testing Center

For UofM students, faculty and staff who are exhibiting symptoms

Location: Central to the Arts Hub, formerly the Visitors Information Center at the corner of Central and Patterson
Hours: Monday and Wednesday from 9 a.m. - 2:30 p.m.

Please note: Patients with severe symptoms (fever greater than 102 degrees, shortness of breath, etc.) will not be allowed to test and will be referred to their medical provider for evaluation.

The COVID-19 Testing Center, managed by the Campus Health Services under the direction of Dr. Jane Clement, will have walk-up service at the window with a University ID required. Each patient must be 18 years and older and is required to have an individual email, address and phone number in order to register for the test. Everlywell test kits and processing are provided at no charge by the State of Tennessee and funded by Federal COVID-19 relief funding.

Each patient will need to set up an Everlywell Patient Portal Account to receive results.

  • www.everlywell.com/register
  • Click “Create an Account”
  • Enter name, email, create password, read and accept the Terms and Conditions and click “Create My Account”
  • Patients must register using a campus address, not their home address, being sure to indicate the University.
    • If no campus address, use:
      Student Health Services, 200 Hudson Health Center, 3770 DeSoto Avenue, Memphis, TN 38152-3320

Tests are self-administered with oversight by a trained medical professional. Patients will perform their own swab test from the kit provided. Each kit includes step-by-step instructions for proper collection and return of sample. Patients must sign a Consent for Testing form, put the swab into proper packaging and return to the overseeing staff member, who will secure the shipping label. All tests will be shipped daily by UPS. Patients may choose to follow the progress of their test through the receipt of text messages from Everlywell. Currently, test results are taking two to three days from receipt at the lab.

Should a test result be positive for COVID-19, a patient will be contacted by an Everlywell medical provider who will discuss the results as well as by a representative of the Shelby County Health Department.

Patients with a positive result will be instructed to self-isolate for a period of 10 days from the onset of their symptoms PLUS three days after the resolution of symptoms.

UofM Student Notification Requirements

If a UofM student tests positive for COVID-19 or comes in close contact with a positive individual, the student must contact the Dean of Students Office at deanofstudents@memphis.edu.

Staff will guide the student through University protocols and provide any available resources. If students have questions regarding this protocol, they can email at deanofstudents@memphis.edu or call 678.2187

Students may contact Student Health Services at studenthealth@memphis.edu or 901.443.1397 or 901.443.6438 with questions or concerns about coronavirus symptoms.

UofM Employee Notification Requirements

Whether tested on campus or elsewhere, an employee is required to share the results (either positive or negative) with Human Resources by uploading the PDF or a screenshot to hr@memphis.edu.

If an employee tests positive for COVID-19, the employee should contact Human Resources at hr@memphis.edu and they will be provided with information on protocols and any available resources.

Human Resources will contact employees with next steps to include isolation/quarantine requirements.

Employees may contact Human Resources at hr@memphis.edu or 901.678.3573 with questions or concerns.

It is not possible for Human Resources to receive patient test results from Everlywell. Should follow-up medical care be required, the patient should seek it through a primary care physician.