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Information for Students & Families

 

two male graduates wearing face masks at commencementCampus Public Health Expectations

Review guidelines set forth in the return to campus plans to ensure the health of the campus community.

Review Expectations >

 

student wearing mask takes part in CCFA exhibitionAgreement to Comply with Public Health Expectations

All students must agree to comply with the expectations and watch two training videos.

Review and agree to comply >

 

Carpenter ComplexHousing on Campus

As campus housing and dining are essential for students, these facilities remain open.

Visit HR's Site >

 

two students sit at outdoor table wearing a maskDining on Campus

Review the new dining safety measures before visiting a dining location.

View Dining Hours >
View Starbucks Hours >

 

student works on laptop at homeVirtual Learning Resources

Find info related to eCourseware, technology and everything you need to keep learning virtually.

View Resources >
Online Tutoring >

 

student works on laptop at homeEmergency Resources

Resources to assist with Emergency Fund Relief, food insecurities or other needs.

Get Assistance >

 

CCFA students perform on campus during exhibitStudent Life + Events

The University is offering many student life activities, support services and programs virtually.

View Upcoming Events >

 


Student Health & Wellness

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COVID-19 Testing

COVID-19 testing will be offered at Central to the Arts Hub, formerly the Visitors Information Center at the corner of Central and Patterson. The hours will be Monday, Wednesday and Friday from 9 a.m. - 2:30 p.m. Testing information is available here.

Notification Requirements
If a UofM student tests positive for COVID-19 or comes in close contact with a positive individual, the student must contact the Dean of Students Office at deanofstudents@memphis.edu. Staff will guide the student through University protocols and provide any available resources. If students have questions regarding this protocol, they can email at deanofstudents@memphis.edu or call 901.678.2187.

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Student Health Center Appointments

Students may contact Student Health Services at studenthealth@memphis.edu or 901.443.1397 or 901.443.6438 with questions or concerns about coronavirus symptoms. To protect the campus community and student health and wellness, the Student Health Center is providing virtual appointments for patients. Visit My Patient Portal to schedule a virtual appointment, or call 901.443.1397 or 901.443.6438 between 9 a.m.-4:30 p.m. Virtual appointments are available from 10:30 a.m.-2 p.m., Monday through Friday. Learn more about scheduling an appointment >

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Counseling Center

To protect the campus community and student health and wellness, the Counseling Center is currently offering consultation via teletherapy appointments. If you need crisis assistance, please call 901.504.6442 or 901.468.3633 during business hours (8:00 AM to 4:30 PM). If you are experiencing a crisis emergency after hours please call 901.678.HELP (4357). Learn more at memphis.edu/counseling

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YourHealth Helpline

In an effort to support our students, faculty and staff, the Loewenberg College of Nursing has established a designated email helpline to submit questions. The email is staffed by experienced nursing and public health faculty who will respond to any COVID-19-related questions you may have. It is our goal to make sure you have the correct information that you need during this time. To submit your question to the helpline, please email yourhealth@memphis.edu.


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Student Online Learning Resources

For all other online learning questions, contact the UofM Global Student Advocates at uofmglobal@memphis.edu.


Key Campus Contacts

Submit a help ticket for the Financial Aid Office, Scholarship Office, Undergraduate Admissions or Registrar's Office >

Enrollment Services Appointments
Please note that most business needs can be completed online. If you need an appointment (online or in-person), you may schedule online. You can set up appointments with staff from Financial Aid, USBS and the Registrar’s Office. Schedule an appointment >

Academic Advising Appointments
Schedule an appointment with your academic advisor or to view our academic advisor directory >

Payments
Students are strongly encouraged to pay their account online through TigerXpress

myMemphis Portal and Email
Check the myMemphis portal and your @memphis.edu email daily. Information will be sent frequently. You can pay your account online, accept your financial aid, register for classes and more in the myMemphis portal. (New student page displays all information in one page and should make it easier to find what students need.) 

Admissions:
   Undergraduate: 901.678.2111 | admissions@memphis.edu 
   Graduate: 901.678.3685 | graduateadmissions@memphis.edu  
Advising: memphis.edu/advising
Financial Aid:
901.678.4825 | memphis.edu/financialaid 
Scholarships: 901.678.3213 | scholarships@memphis.edu 
Registrar's Office: 901.678.2810 | memphis.edu/registrar
USBS: 901.678.2712 | usbs@memphis.edu
Office of the Dean of Students: deanofstudents@memphis.edu
International Student Services: memphis.edu/iss/


FAQs

Online Learning

As the University makes the transition to the online learning environment, we remain committed to accessibility for students with disabilities. Disability Resources for Students and the Center for Teaching and Learning are providing resources and support for faculty as they strive to transform their courses and learn how to make those courses accessible to all students. Any student who anticipates a disability-related barrier to participation in online learning should contact Disability Resources for Students at 901.678.2880 or drs@memphis.edu. This will enable us prioritize support for the actual and immediate needs of students this semester.

Information regarding eCourseware student support is located on the Keep Learning website. The site also contains information about non-university resources that may be helpful to students during this time. The ITS Service Desk at 901.678.8888 is available for technical assistance.

Financial Aid/Student Business Services

View all information related to Financial Aid at https://www.memphis.edu/financialaid/covid19faq.php.

In January 2021, Congress passed new legislation which provides additional support to universities, including the University of Memphis. We expect to receive additional funding under this legislation in the coming weeks which will allow us to provide additional financial support and direct grants to students. We will disburse these funds in accordance with the parameters and expectations set by the legislation as soon as the funds are received. Although we do not have a clear timeline of when the funds will become available, we anticipate details will be available in the coming weeks. We encourage you to enroll now and continue to pursue your studies this spring; in order for you to be eligible to receive this financial support, you will need to be actively enrolled and continuing your education. We will extend our deadlines and refund late fees given the delays in the allocation of funds. 

Below are resources to advise you concerning what level of assistance you might expect. We anticipate that qualifications and support levels will mirror the previous CARES Act. Please reach out using the resources as indicated below. 
 
Resources/support available to you at various offices are as follows:

Admissions:
   Undergraduate: 901.678.2111 | admissions@memphis.edu
   Graduate: 901.678.3685 | graduateadmissions@memphis.edu 
Financial Aid: 901.678.4825 | memphis.edu/financialaid
Scholarships: 901.678.3213 | scholarships@memphis.edu 
Registrar's Office: 901.678.2810 | memphis.edu/registrar
USBS: 901.678.2712 | usbs@memphis.edu 

Health/Safety

The University has opened a COVID-19 Testing Center for only UofM students, faculty and staff who are exhibiting symptoms. Located at the Central to the Arts Hub, formerly the Visitors Information Center at the corner of Central and Patterson, the Center will be open Monday, Wednesday and Friday from 9 a.m. - 2:30 p.m. Testing Center access details are very specific and are provided at memphis.edu/coronavirusupdates/sick/testing.php.

Counseling: The Counseling Center is currently offering phone consultation and teletherapy appointments. Please call 901.678.2068 to speak to a counselor. Our hours are 8 a.m.-4:30 p.m. If you have a crisis or emergency after 4:30 p.m., please call 901.678.HELP (4357). Please check the Counseling Center website for more information.

Health Center: To protect the campus community and student health and wellness, the Student Health Center is providing virtual appointments for patients. Visit My Patient Portal to schedule a virtual appointment, or call 901.443.1397 or 901.443.6438 between 9 a.m.-4:30 p.m. After you schedule an appointment on the MyPatient Portal, a provider will reach out with instructions for a Telehealth virtual appointment, which you may access through a personal electronic device.

If you have symptoms of coronavirus (persistent fever, cough, difficulty breathing) or had contact with a confirmed or suspected case of coronavirus, please call the Health Center at 901.443.1397 or 901.443.6438 between the hours of 9 a.m.-4:30 p.m. After hours, please call the COVID-19 public information numbers, 833.556.2476 and 877.857.2945, available from 10 a.m.-10 p.m. daily, or the 24-hour COVID-19 hotline at 800.232.4636.

In an effort to support our students, faculty and staff, the Loewenberg College of Nursing has established a designated email helpline to submit questions. The email is staffed by experienced nursing and public health faculty who will respond to any COVID-19-related questions you may have. To submit your question to the helpline, please email yourhealth@memphis.edu.

Our Housing and Residence Life (HRL) custodians are actively cleaning and disinfecting all community residence hall spaces and performing deep disinfectant cleaning in the four halls closed during the break. All residence halls will continue to be disinfected and cleaned regularly per normal protocol. Students are strongly encouraged to use disinfectant wipes on personal belongings and surfaces within their bedrooms and suites.

Self-quarantine means you should stay in your place of residence, take your temperature twice a day and not go out until the quarantine period of 14 days is over. Should your temperature rise during your quarantine, please consult your doctor. Do not show up at an urgent care facility, hospital emergency room or doctor’s office unannounced – be sure to call first to let them know you have been in quarantine.

If you’re a student living off campus: You should quarantine in your place of residence. After the 14 days, you must be cleared by your personal doctor. Please be sure to call ahead and let the physician's office know you have been in quarantine.

If you’re a student living on campus: You should quarantine at your off-campus home with your family if possible. After the 14 days, you must be cleared by your personal doctor. You should not return to your residence hall or go to your room until you receive direction from University of Memphis Housing and Residential Life staff. 

If you are a student living on campus who can’t quarantine off campus: You must contact the Residence Life Office before arriving to campus so staff can assist you in setting up a place to quarantine on campus. Contact this department at housing@memphis.edu or 901.678.2295.

At the end of the quarantine, if you are free of symptoms and have followed quarantine procedures, you must make an appointment with your doctor to be cleared. Please be sure to call ahead and let the office know you have been in quarantine. 

Students must be symptom free for 24 hours to return to campus. For guidance, the UofM Student Health Center can be reached at studenthealth@memphis.edu or 901.678.2287.

Insecurities

Efforts to address student food insecurity will also continue via the Tiger Pantry:

  • Students can visit memphis.edu/tigerpantry to sign up for a bag pickup time. This replaces the former choice pantry model to reduce the health risk.
  • **Please inform us of any specific dietary needs/restrictions..
  • Tiger Meal Swipes program is also available. This program provides five free swipes to the Tiger Den facility to get a meal. Learn more about Tiger Meal Swipes >

The Office of the Dean of Students has compiled a comprehensive list of resources to assist with Emergency Fund Relief related to COVID-19. Review the list of resources >

The Office of the Dean of Students is available to provide you with guidance and resources to support your continued academic pursuits. To efficiently address your needs, we will provide service and support through our Dean of Students Student Support Assistance Request form.After receiving your form submission, we will connect you with a staff member who will identify resources for your specific needs.

Questions Related to Spring 2021 Semester

  • We will not have the traditional week-long spring break in order to reduce the likelihood of significant spread as a result of travel. Instead, we will have a two-day wellness break on Monday and Tuesday, March 8-9, and another two-day break on Thursday and Friday, April 8-9.
  • The final class day will be Tuesday, April 27, followed by two study days with exams beginning on Friday, April 30.

Yes, on-campus housing is being provided. Our day-to-day operations will follow CDC guidelines, local health authority recommendations, all other appropriate safety measures and the TN Pledge for Higher Education. Additionally, we will have testing, symptom monitoring, contact tracing and quarantine protocols in place for our residents. Additional details are available on the ResLife website, memphis.edu/reslife.

Our housing portal is open to apply for on-campus housing.

To review/update your application or apply for housing:

  • Log in to the MyMemphis dashboard and then click the ‘Student’ tab.
  • Go to the Housing and Residence Life section and click on the ‘Housing Application Portal’ link, then select “Housing Application.”
  • Select the appropriate term “Fall 2020 - Spring 2021" and "Regular Student Housing" then follow the steps through the portal.

To stay informed and be a part of the Tigers Live Here experience, please follow @UofMResLife on Instagram, Twitter, Facebook, Snapchat and Pinterest. Our department is available to answer any questions via email at housing@memphis.edu or phone at 901.678.2295.

Dining options on campus are also available. Chartwells has adopted safety guidelines related to our associates and guests. Please review the new safety measures, such as wearing a face covering when not actively eating and social distance requirements, included in our Path to Open guide before visiting a dining location. View current dining location hours >



See a complete list of UofM Frequently Asked Questions >