Information for Students & Families
Vaccinations are strongly encouraged for faculty, staff and students as we plan to return to campus this fall.
Campus Public Health Expectations
Review guidelines to ensure the health of the campus community.
Housing on Campus
Housing is open. Reserve your room today!
Dining on Campus
Review the new dining safety measures before visiting a dining location.
Virtual Learning Resources
Find info related to eCourseware, technology and everything you need to keep learning virtually.
Resources to assist with Emergency Fund Relief, food insecurities or other needs.
Student Health & Wellness
COVID-19 testing will be offered at the Student Health Center. Testing information is available here.
If a UofM student tests positive for COVID-19 or comes in close contact with a positive individual, the student must contact the Dean of Students Office at firstname.lastname@example.org. Staff will guide the student through University protocols and provide any available resources. If students have questions regarding this protocol, they can email at email@example.com or call 901.678.2187.
Vaccinations are strongly encouraged for faculty, staff and students as we plan to return to campus for the fall semester. Learn more about the benefits of getting the vaccine, FAQs and where you can get your vaccination >
Student Health Center Appointments
Students may contact Student Health Services at firstname.lastname@example.org or 901.678.2287 with questions or concerns about coronavirus symptoms. To protect the campus community and student health and wellness, the Student Health Center is providing virtual and in-person appointments for patients. Visit My Patient Portal to schedule an appointment, or call 901.678.2287. Learn more about scheduling an appointment >
To protect the campus community and student health and wellness, the Counseling Center is currently offering consultation via teletherapy appointments. If you need crisis assistance, please call 901.504.6442 or 901.468.3633 during business hours (8:00 AM to 4:30 PM). If you are experiencing a crisis emergency after hours please call 901.678.HELP (4357). Learn more at memphis.edu/counseling.
In an effort to support our students, faculty and staff, the Loewenberg College of Nursing has established a designated email helpline to submit questions. The email is staffed by experienced nursing and public health faculty who will respond to any COVID-19-related questions you may have. It is our goal to make sure you have the correct information that you need during this time. To submit your question to the helpline, please email email@example.com.
- eCourseware Student Support- more in-depth materials on navigating eCourseware
- View an introductory video for eCourseware >
- UMTech Support - anything online tech related (or contact firstname.lastname@example.org or 901.678.8888)
- Online Tutoring - available 24/7 online
- Equipment - laptops and hot spots are available to check out for a period of one semester
- Disability Resources for Students (DRS) - a comprehensive program of accommodations and services designed to provide access and opportunity is available to qualified students with disabilities
- Advising questions? Reach out to your academic advisor first. If you're unsure of who to contact, email email@example.com.
For all other online learning questions, contact the UofM Global Student Advocates at firstname.lastname@example.org.
Key Campus Contacts
Enrollment Services Appointments
Please note that most business needs can be completed online. If you need an appointment (online or in-person), you may schedule online. You can set up appointments with staff from Financial Aid, USBS and the Registrar’s Office. Schedule an appointment >
Academic Advising Appointments
Schedule an appointment with your academic advisor or to view our academic advisor directory >
Students are strongly encouraged to pay their account online through TigerXpress.
myMemphis Portal and Email
Check the myMemphis portal and your @memphis.edu email daily. Information will be sent frequently. You can pay your account online, accept your financial aid, register for classes and more in the myMemphis portal. (New student page displays all information in one page and should make it easier to find what students need.)
Undergraduate: 901.678.2111 | email@example.com
Graduate: 901.678.3685 | firstname.lastname@example.org
Financial Aid: 901.678.4825 | memphis.edu/financialaid
Scholarships: 901.678.3213 | email@example.com
Registrar's Office: 901.678.2810 | memphis.edu/registrar
USBS: 901.678.2712 | firstname.lastname@example.org
Office of the Dean of Students: email@example.com
International Student Services: memphis.edu/iss/
As the University makes the transition to the online learning environment, we remain committed to accessibility for students with disabilities. Disability Resources for Students and the Center for Teaching and Learning are providing resources and support for faculty as they strive to transform their courses and learn how to make those courses accessible to all students. Any student who anticipates a disability-related barrier to participation in online learning should contact Disability Resources for Students at 901.678.2880 or firstname.lastname@example.org. This will enable us prioritize support for the actual and immediate needs of students this semester.
Information regarding eCourseware student support is located on the Keep Learning website. The site also contains information about non-university resources that may be helpful to students during this time. The ITS Service Desk at 901.678.8888 is available for technical assistance.
Financial Aid/Student Business Services
The University has opened a COVID-19 Testing Center for only UofM students, faculty and staff who are exhibiting symptoms. Testing Center access details are very specific and are provided at memphis.edu/coronavirusupdates/sick/testing.php.
Counseling: The Counseling Center is currently offering phone consultation and teletherapy
appointments. Please call 901.678.2068 to speak to a counselor. Our hours are 8 a.m.-4:30
p.m. If you have a crisis or emergency after 4:30 p.m., please call 901.678.HELP (4357).
Please check the Counseling Center website for more information.
Health Center: To protect the campus community and student health and wellness, the Student Health Center is providing in-person and virtual appointments for patients. Visit My Patient Portal to schedule an appointment, or call 901.678.2287.
If you have symptoms of coronavirus (persistent fever, cough, difficulty breathing) or had contact with a confirmed or suspected case of coronavirus, please call the Health Center at 901.678.2287 between the hours of 9 a.m.-4:30 p.m. After hours, please call the COVID-19 public information numbers, 833.556.2476 and 877.857.2945, available from 10 a.m.-10 p.m. daily, or the 24-hour COVID-19 hotline at 800.232.4636.
In an effort to support our students, faculty and staff, the Loewenberg College of Nursing has established a designated email helpline to submit questions. The email is staffed by experienced nursing and public health faculty who will respond to any COVID-19-related questions you may have. To submit your question to the helpline, please email email@example.com.
Our Housing and Residence Life (HRL) custodians are actively cleaning and disinfecting all community residence hall spaces and performing deep disinfectant cleaning in the four halls closed during the break. All residence halls will continue to be disinfected and cleaned regularly per normal protocol. Students are strongly encouraged to use disinfectant wipes on personal belongings and surfaces within their bedrooms and suites.
Self-quarantine means you should stay in your place of residence, take your temperature twice a day and not go out until the quarantine period of 14 days is over. Should your temperature rise during your quarantine, please consult your doctor. Do not show up at an urgent care facility, hospital emergency room or doctor’s office unannounced – be sure to call first to let them know you have been in quarantine.
If you’re a student living off campus: You should quarantine in your place of residence. After the 14 days, you must be cleared by your personal doctor. Please be sure to call ahead and let the physician's office know you have been in quarantine.
If you’re a student living on campus: You should quarantine at your off-campus home with your family if possible. After the 14 days, you must be cleared by your personal doctor. You should not return to your residence hall or go to your room until you receive direction from University of Memphis Housing and Residential Life staff.
If you are a student living on campus who can’t quarantine off campus: You must contact the Residence Life Office before arriving to campus so staff can assist you in setting up a place to quarantine on campus. Contact this department at firstname.lastname@example.org or 901.678.2295.
At the end of the quarantine, if you are free of symptoms and have followed quarantine procedures, you must make an appointment with your doctor to be cleared. Please be sure to call ahead and let the office know you have been in quarantine.
Students must be symptom free for 24 hours to return to campus. For guidance, the UofM Student Health Center can be reached at email@example.com or 901.678.2287.
Efforts to address student food insecurity will also continue via the Tiger Pantry:
- Students can visit memphis.edu/tigerpantry to sign up for a bag pickup time. This replaces the former choice pantry model to reduce the health risk.
- **Please inform us of any specific dietary needs/restrictions..
- Tiger Meal Swipes program is also available. This program provides five free swipes to the Tiger Den facility to get a meal. Learn more about Tiger Meal Swipes >
The Office of the Dean of Students has compiled a comprehensive list of resources to assist with Emergency Fund Relief related to COVID-19. Review the list of resources >
The Office of the Dean of Students is available to provide you with guidance and resources to support your continued academic pursuits. To efficiently address your needs, we will provide service and support through our Dean of Students Student Support Assistance Request form.After receiving your form submission, we will connect you with a staff member who will identify resources for your specific needs.