Fogelman College of Business and Economics
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Dr. Bill Kettinger Receives Recognition for Published Article
Dr. Bill Kettinger, Professor and FedEx Chair of Excellence at Fogelman College, has been recognized for his academic contributions in the field of Management Information Systems. His paper, “The Successful Implementation of Customer Relationship Management (CRM) System Projects,” has been designated as the best article of 2011 by a prestigious academic journal. The article was published in DATABASE, an Association of Computer Machinery (ACM) journal. Since its recognition as best article of 2011, Dr. Kettinger’s paper has been subsequently nominated to compete in the annual Association of Information Systems (AIS) best paper competition. The article was co-authored with Varun Grover (Clemson), Khawaja Saeed (Wichita State) and Subo Guha (Computer Associates Inc.).
Dr. Kettinger has over 100 publications including 4 books and more than 60 refereed journal articles in publications such as MIS Quarterly, JMIS, JAIS, EJIS, ISJ, Decision Sciences and Sloan Management Review. He has written numerous monographs, book chapters, proceedings and teaching cases. He was ranked 25th in the world among authors published in the Association of Information System’s most noteworthy journals and was ranked 15th for the most appearances in MIS Quarterly over a twenty year period (1991-2011). He currently holds the position as a Senior Editor of MISQ Executive and serves as an Associate Editor of Information Systems Research and JAIS.
Dr. Kettinger’s research interests range from Digital Business Strategy, IS Service Quality,  Strategic Information Management, IT-enabled Platform Organizations, IT-enabled Control of Autonomous Professionals and Process Redesign.

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Fall 2012 Home

Dean's Message

Fogelman College Alumnus, Dr. Diego Nocetti, Receives Prestigious Award

Stafford Elected to Lead American Academy of Advertising

Three FCBE Staff Members Win Fogelman Force Awards

Dr. Bill Kettinger Receives Recognition for Published Article

$150,000 Donated to Fogelman College to Establish Student Travel Enrichment Fund

Fogelman College Professor, Dr. Charles Pierce, Honored as a SMA Fellow

Fogelman College Professor, Dr. Pankaj Jain, Publishes in Top Finance Journals

Morgan Morton Accepts TBR Chancellor’s Award for Excellence in Philanthropy

Fogelman College Professor Published in Top Ranked Management Journal

Economics at Sea

Dr. David Allen publishes a new book

Liu, Babakus and Shah collaborate on published paper

MILE outreach award

FCBE Faculty Receive New Teaching Awards

FCBE Faculty Honored with Research Awards

Executive MBA Program meets with ServiceMaster executives during their recent annual EMBA Residential Week

Fogelman Professor and Student publishes a paper on Pricing in Journal of Retailing

MBA Program Honors Its Veterans

Deputy Assistant Secretary of Defense Visits The College

FCBE Hosts Alumni Day Luncheon

Dr. Zabihollah Rezaee attends New York conference and book event

Carol Danehower researches and rallies against domestic violence

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Last Updated: 12/4/12