Competencies

The University of Memphis MHA provides a comprehensive, competency-based education to prepare future leaders in Health Administration. Our 19 competencies are focused on preparing future leaders in the domains of Leadership, Communication, Critical Thinking, Science/Analysis, and Management.

Leadership

• Articulate, model, and reward professional values and ethics
• Understand and model stewardship of organizational resources
• Know, support, and use team development methods
• Use system and strategic thinking models and methods to make decisions and solve problems
• Understand and apply models and methods of organizational change and innovation

Communication

• Write clearly and effectively
• Speak clearly and effectively before individuals and groups, in formal and informal settings
• Display effective listening and communication skills
• Listen, hear, and respond effectively to the ideas and thoughts of others
• Develop, organize, synthesize, and articulate ideas and information

Critical Thinking

• Learn from mistakes
• Ask the right questions when making decisions

Science/Analysis

• Understand the structure and conduct of quantitative and analytical methods, including economic and financial evaluation, linear regression analysis, and forecasting methods
• Monitor data and identify deviations for both internal processes and procedures and for external trends
• Evaluate testable hypotheses commonly arising in a management setting, selecting and applying appropriate quantitative methods
• Examine qualitative and quantitative data to determine patterns and trends

Management

• Work effectively with other professionals
• Understand, demonstrate, and reward cultural sensitivity and competence
• Understand and apply basic concepts and tools that are integral to strategic thinking, planning, and management