A to Z List

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A tax form that post-secondary institutions must provide to all students. These students have paid qualified educational expenses (tuition, fees, course materials, etc). These forms are mailed to students or provided electronically through TigerXpress.


Adobe Acrobat

A family of applications that allow users to open and view PDF files. 

Adobe Flash Player

A browser plugin that allows content made with Flash to be used in-browser. Also known as Shockwave Flash.


A form of malware that automatically displays or downloads advertising material (often unwanted) when a user is online.


Software that protects computers against viruses by scanning for infections and checking downloaded files for viruses. Antivirus software often provides tools to remove and quarantine viruses.


A searchable database of questions about all aspects of the University of Memphis. Begin your search here.

Authorized User Account (TigerXpress)

An account that can be used to access TigerXpress to view/pay statements on behalf of a student. Students must add authorized users with their account for other persons to be able to view and pay their statements.



A web-based, administrative software application that provides an online environment. This environment allows users to perform administrative functions in a highly efficient manner. Data is entered into a database, and integrated and shared among different departments across the University.

Banner ID

(see U Number)


A program used to access webpages on the internet. Some common browsers include Firefox, Safari, Chrome, Internet Explorer, and Edge.

Browser Tabs

Allows for multiple web pages to be open within a single browser.



Pronounced "cash." A stored copy of previously accessed data. Also a part of a computer's memory where information is kept so that the computer can access it quickly.


(Center for Academic Retention and Enrichment Services) A department that assists academically at-risk students with achieving academic goals and graduating.


Pronounced cat (short for category). A network cable.

Cisco AnyConnect

A program used to connect to the University VPN.


The program that users install on their device to use programs on umApps.


A term commonly used for the small remotes used to gain feedback (attendance, quizzes, etc) from students in lecture courses.

Clickers: Personal Response System

Remote type devices which students can use to respond to questions presented during a class session.


An Office365 feature that analyzes a user's email habits and behaviors to identify emails that are likely to be ignored. These emails are moved to a folder labeled "Clutter."

Cold Transfer

A transfer in which the agent does not introduce the call to the dialed party and immediately completes the transfer.

Collaboration Room

Spaces in the Tech Hub that students can reserve to discuss group projects and prepare for presentations. Only currently enrolled students can reserve collaboration rooms.

Color Print Funds

The type of print funds required to print in color. The only printer that will accept these funds is the color printer in the Tech Hub.

Conference Call

A call in which someone speaks with multiple people at once.


A file that may be added to your computer when you visit a website. This file contains information about you (such as an identification code or a record of web pages you have visited).


Stands for: Central Processing Unit. The part of the computer that receives, interprets, and executes nearly all of the instructions provided by software.


The Center for Teaching and Learning (CTL) provides face-to-face, online, and on campus technical support for the faculty and staff. We also provide technical driven support on enterprise services for students.



Desktop Application Services (DAS); a team designed to provide operational support for the desktop service infrastructure.


A structured set of data held in a computer or set of servers that is accessible in many ways

Department Aides for eCourseware

The Department Aide (DA) role was created as an option for departments to have more local control. They also have access to immediate servicing of their faculty's needs as they teach with eCourseware.

Desire2Learn (eCourseware)

"Desire2Learn" is the brand name of the current software available to every course on the UoM campus. It is used to share class materials.


The main graphical user interface of an operating system, usually displaying icons, windows and background wallpaper.

Display Name (umMail)

The name displayed in the University Whitepages and email address book.

Double Click

To quickly click twice. Double-clicking the icon for a folder, file, or program will open it.


To receive data from a remote system to a local system


Duo adds a second layer of security to your online accounts via phone or other mobile device.


TN eCampus (formerly RODP)

State-wide online degree program governed under the Tennessee Board of Regents.


A web-based suite of teaching and learning tools four courses. Alternatively called: D2L (Desire2Learn) and eLearn. You will find more about eCourseware here.


EDUCAUSE is a nonprofit association whose mission is to advance higher education by promoting the intelligent use of information technology.


Eduventures is the industry leader in research and consulting for higher education

Emergency Print Funds

100 print pages that can be added to a student's quota if they run out.

Emeritus Faculty

An honor bestowed upon retired faculty who have served the university for 10 or more years. These retired faculty have a record of teaching excellence, substantive scholarship, and meaningful service. Benefits for faculty emeritus vary across departments.


The process of encoding a message or information in such a way that only authorized parties can access it. The information will not be clear until it is decrypted.

Ethernet Cable

Common term for CAT5 cable


To save a copy of the current open document, image, etc. into a file format required by another application.



Employees of the University in a teaching or research position.


Information pertaining to the laws of privacy regarding student information.

File Explorer

A program that allows users to navigate the file system on their computer. This is done with a graphical interface as opposed to a text-based command line.

File Extension

A three to four-digit designation at the end of a file name. These digits tell the computer what format the file has been saved in. Located at the end of the file name after the ".".

Finish Line

A degree completion initiative for students. These students have completed 90+ credit hours but have not been enrolled longer than a semester. Students in this program will have sponsored accounts.


Software specific to a device that is installed in its read-only memory. This software deals almost directly with the components of the device like motors and transmitters. Firmware is used in devices like cameras, remotes, scanners, and optical drives.

Flash Drive

Consists of a flash memory data storage device integrated with a USB. Also called "zip drive" or "jump drive."


Software that is provided without charge.



(Graduate assistant) A graduate student that is employed to assist with teaching and research duties.


Anyone that occurs beyond the undergraduate degrees, such as Master's and Ph.D. programs.


Hard Drive

A device used for storing large amounts of data for a computer that persists while the computer is turned off. Generally the main long-term storage on a computer.


The physical components of a computer.


A specific location that provides Internet access via a wireless local area network (WLAN).


Stands for: HyperText Markup Language. A set of tags used to change the appearance of text, images, and rules to develop web pages.



Identity management website used to change password or edit personal preferences on UoM email settings.

Imaging Unit

The part of a laser printer that transfers toner to paper.


To open a file that is in a format different from the format the application creates on its own.


A process used to add software and hardware to a computer.

IP Address

(Internet Protocol) A unique number that every computer connected to the Internet is assigned.


This system allows desktop and laptop users to take advantage of the printing services available at the University of Memphis.


Stands for: Internet Service Provider. A company that offers its customers access to the Internet; sometimes referred to as an Internet Access Provider (IAP). 


(Information Technology Network Attached Storage) Network file shares for faculty, staff, and students. Sometimes referred to as a U Drive.



A programming language that can be used to create interactive applications that is executable on web pages by web browsers.



A data input device for computers.

Knowledge Search

A tool within Remedyforce that agents can use to search for information on various problems clients may encounter. Agents can also use this tool to direct clients to university resources.



(Local area network) A local computer network for communication between computers.


Stands for: Lightweight Directory Access Protocol. A protocol for accessing an organization's directory information (such as email and user info) over the internet.

Learning Curve

Access to training and registration for classes through the HR department.


An application used to disseminate a single email message simultaneously to a group of people (subscribers). The main goal is to provide an additional option for mass mailing. This enables effective communication with other schools, institutions, businesses or individual subscribers.


A personal safety app used to communicate with police services in emergency and non-emergency situations. Replaces TigerText.

Local Drive/Disk

A physical hard drive installed in your device. Usually labeled C:\ 

LogMeIn Rescue Tool

A tool agents can use to remotely view and control a client's computer.


(Local Service Provider) Employees that are assigned to specific departments to assist with technical issues.
(Local Support Provider) LSP directory

Luminis Portal

Another term for the myMemphis Portal


MAC Address

(Media Access Control) A unique identifier assigned to network interfaces.


An umbrella term for malicious software-- includes viruses, spyware, adware, worms, and ransomware.


The department that deals with accounts, status, and roles in iAM.


A platform created by Cengage that allows professors to add premade content to courses.


A piece of equipment used to connect devices to the internet through a telephone line. It converts signals from the computers so they can travel through telephone lines. The modem converts incoming signals from the telephone lines so that the computers can interpret them.


A device that displays signals on a computer screen.


The primary circuit board of a computer. It contains the circuitry to connect the central processing unit (CPU), keyboard, mouse, and monitor together. There are also ports for other devices.

Multi-factor Authentication

A method of securing accounts that involves requiring two or more forms of authentication to access the account. This can include things the user knows such as a password, PIN, or security question. It can also include things the user possesses such as a phone, card to swipe, or a special flash drive. Another option is factors based on the user's identity such as eye scanners, fingerprint readers, or voice recognition.


A portal which allows centralized access to various U of M websites and applications, such as TigerExpress, SETEs, Banner, etc. myMemphis brings technology resources of the university into one place. The portal personalizes the information it displays to each user based on their roles. Also, the user is allowed to customize the information presented.


Network Drive

A drive not physically attached to the computer accessing it. The drive may be on a server or part of a network attached storage device.

Network Services

Issues dealing with Telephone access, data jack connections, phone services, network drops installation, cable TV, and security cameras.


Stands for: Network Interface Card. A card that plugs into your computer to allow your computer to adapt to the appropriate network interface standard.



A set of online Microsoft Office Suite applications. Students, faculty, and staff have access to these applications with their university account. Outlook, Excel, Word, OneDrive, and many more are included.


A platform used by staff to manage content, cases, and processes.


Cloud storage provided as part of Office365. Our OneDrive documentation highlights the features of Office 365 - OneDrive. ITS Center for Teaching & Learning provides documentation and training. Visit Learning Curve for a listing of trainings.

Online Housing Maintenance Request

The form that dorm residents fill out to report issues needing maintenance in the dorms.

Operating System

Abbreviated: OS. The main program in a computer. This program controls the way the computer works and makes it possible for other programs to function.

OU Campus

The University's Web Content Management System. It can be used to edit University webpages.


An email client. It can be in the form of a program installed on your device or a browser-based application (OWA-- ummail.memphis.edu).


Outlook Web Access (OWA) online version of UofM Mail.



The printing client that manages printer jobs sent from University computers and webprint.


(Portable Document Format) a file format used to present and exchange documents reliably, independent of software, hardware, or operating system.


Any device that is not internal to the machine and is plugged into the tower. These devices are not essential for the function of the machine. Examples: Printer, Mouse, Monitor, Scanner.


An electronic "permission slip" allowing registration when a course section is restricted, full, or limited only to those with permits. Permits are issued by the academic department offering the course or sometimes by advisors.


The practice of sending emails purporting to be from reputable companies or entities. This is done in order to induce individuals to reveal personal information, such as passwords and credit card numbers.

Physical Plant Work (WORQ) Order

The system used to submit requests to physical plant.


A software component that adds a new feature to an existing computer program. The term is usually used to refer to browser plugins. Also called add-ons or extensions.


Serves as an interface between the computer and other computers or peripheral devices. A specialized outlet on a piece of equipment to which a plug or cable connects. 


Found on each page in myMemphis; contain information and often feature links to additional content.

Preferred Email Address

A more convenient email address in addition to your primary address.

Print Fund Card

Card used to purchase additional funds/pages in increments of 100 pages ($5); available at the University Bookstore check out counter.

Print Funds

The way that the amount of pages a student is allowed to print is tracked. Students receive 500 pages per semester and can purchase additional print funds online. Monochrome print funds are non-refundable but they will roll over to the next semester.


Qualtrics: Survey Tool

umSurvey, an online, web-based survey service that is available to all faculty, students, and staff.


A sequence of stored data or programs awaiting processing.



Stands for: Random Access Memory. This is the most common computer memory. It can be used by programs to perform necessary tasks while the computer is powered on.


A type of malicious software that blocks access to the victim's data. Ransomware could also threaten to publish or delete the data unless a ransom is paid. These programs generally encrypt user data and require payment for the decryption key.


To completely power off and start up a device again.

Recovery Phone

A phone that can be linked to an account that allows a user to verify their identity. It is also used to reset their password without the use of security questions.

REEF Polling

REEF Polling by I>Clicker is a mobile engagement system that allows instructors to present with any software. Instructors can send images and polling questions to student devices. Learn more about REEF here.

Remote Desktop Connection

An application used to remotely access a computer. Staff often use this to remotely access their work computer.


A residential computer network service exclusively for students living on-campus, located in Centennial Place Room 135, ext. 5940.


Clicking with the right mouse button. This will open a menu with various actions that can be conducted on the item clicked. These actions can include copying, saving, pasting, etc.


Student, Admitted Student, Employee, Former Student, Recent Student, Retiree, Emeritus, Alumni Association.


A device that connects networks and forward data packets from one network to another.


Registered Student Organizations



Machines that grade multiple-choice exams.


A form of malware which uses social engineering to cause shock, anxiety, or the perception of a threat. This malware is used to manipulate users into buying unwanted software. A common example is a program that masquerades as antivirus software. The program informs the user their computer is infected by a virus. The program would tell them they need to purchase premium access in order to remove the supposed virus.


A tool/website for TA's to use while working at the Service Desk, Tech Hub, and Library. It has quick links to use during your shift, resources to assist clients better, and training for new workers.


A computer that provides client stations with access to files and printers as shared resources to a computer network.

Service Request

A request from a user for information, or for access to an IT service.


Student Evaluation of Teaching Effectiveness provides an opportunity for students to evaluate all of their courses and instructors.


Student Instructional Ratings—the old system for students to evaluate instructors. This has been replaced by SETE's.

Smart Classrooms

Technology resource locator of classrooms outfitted with projector screens and computers or hookups for computers. Can be scheduled for classes.


The programs that run on a computer, server, or other device and perform certain functions.

SONA System

A web application used by the psychology department to build and track a research subject pool.


Electronic junk mail or junk newsgroup postings, unwanted, unsolicited email.


Former name for the myMemphis Portal.

Sponsored Account

Used to provide individuals who are not formally affiliated with the University of Memphis access to computing resources. Access to computing resources allows them to support instructional research or administrative activities.


A program used to conduct statistical analysis on data.


Computer software that obtains information from a user's computer without the user's knowledge or consent. 



Technical Assistants (student workers) for the ITS Service Desk.


Stands for: Technology Access Fee (TAF). A fee that students pay that funds the technological resources provided to them by the university. These resources include the computer labs and printers.

Task Manager

A program used to provide information about the processes and programs running on a computer. This program also tells the general status of the computer. Can also be used to terminate processes and programs, as well as change the processes' priority.


The bar is usually located at the bottom of Microsoft Windows operating systems. This displays the start button, system clock, programs that are currently running, as well as other open windows. Sometimes called "systray."


Microsoft Teams is available to all faculty, staff and students. Microsoft Teams is the hub for group collaboration in Microsoft 365 that integrates people, content, and applications. Teams brings simplicity to teamwork by joining collaboration, sharing, and communication all under one platform. See our page about Microsoft Teams for more information.


A record of a technical issue that a client had. Client's can place self-service tickets or call the Service Desk for an agent to troubleshoot and place the ticket.


A site where students can view or buy parking permits, submit online appeals, and manage their parking account online.


A cashiering and bill payment suite students can access to view and pay fees/tuition.


The Teaching and Learning Technologies Advisory Committee advises the campus on technologies and issues related to teaching and learning.


A powder used in laser printers and photocopiers to form the printed text and images on the paper. In general with a toner cartridge


The enclosure that contains the main components of a computer.


A destructive program that masquerades as a benign application. Unlike viruses, Trojan horses do not replicate themselves but they can be just as destructive.

TurnItIn: Academic Integrity Software

Online academic integrity software that helps to promote originality in student work. It improves student writing and research skills, encourage collaborative learning, and save valuable instructor time.


U Number

An 8-digit number preceded by "U" that is a unique identifier for each account holder. Also known as the Banner ID# or student ID#. Located on student ID cards.


umApps provides easy, web-based access to a variety of specialized applications such as SPSS, Mathematica, Microsoft Word, and many more. University students and faculty can access the software from any PC or Mac, on and off campus. Learn more about umApps.


umBlog, also known as blogs.memphis.edu, provides a place for users to share experiences and reflect on activities. Students can publish creative works through written posts, pictures, videos, links, and comments. It belongs to you and you have the power to make it whatever you choose.


A web-based tool to help students and advisors monitor progress toward degree completion. It shows completed courses as well as the courses required to complete a degree.


The self-service ticketing system used by the Service Desk.


A web interface for students, faculty, and staff to view their university emails.


Survey services provided by Qualtrics at the University of Memphis. This service can be used to create, distribute, and analyze surveys.


University-supported wiki service for faculty, staff, and students. Get started using umWiki.


A student at a college or university who has not yet earned a bachelor's or equivalent degree.


To transfer data from a local system to a remote system.


(Uniform Resource Locator) The address of a web page on the World Wide Web.


(Universal Serial Bus) A system for connecting a computer to another device (such as a printer, keyboard, or mouse). This is done by using a set of standardized cords.


(Universal User ID) a unique username assigned to a person who has or had affiliation with the University of Memphis.



A software program capable of reproducing itself and usually capable of causing great harm to files or other programs on the same computer.


(Voice-Over Internet Protocol) A method of transmitting audio using packets over the internet rather than phone lines.

VPN (Virtual Private Network)

The University of Memphis Virtual Private Network (VPN) provides secure access to restricted University data on any off-campus computer.



A form that the IRS requires employers to send to employees. It contains information on wages and taxes withheld.

Warm Transfer

A transfer in which the agent introduces the call to the dialed party before transferring the client.


Site used to search for contact information, department, and job title. This is for current faculty, staff, and students at the University of Memphis.


The transfer of information over a distance without the use of electrical conductors or wires.

Wireless Access

Wireless access to the internet is available in most buildings and outdoor spaces on campus.


A resource that contains documentation and troubleshooting process diagrams for all Technical Assistants at the Service Desk.


The employee hiring process management tool.





Zoom Meeting syncs with your calendar system and delivers streamlined enterprise-grade video conferencing from your desktop and mobile device. Enable quick adoption with meeting capabilities that make it easy to start, join, and collaborate across any device. See our page about Microsoft Teams for more information.