umTech - Information Technology Services

Center for Teaching and Learning

Shundra White

Shundra White

Director, ITS Service Desk | 901.678.8117

The Service Desk, comprised of the call center, is committed to the highest level of service for our clients. We will assist you over the phone, work with faculty, staff, and students, and much more! Everything we do is focused on providing courteous and effective customer service.

The Center for Teaching and Learning (CTL) strives to empower the campus community. We provide instructional technologies training in support of the University's mission of student success.

Zelphia Brown

Zelphia Brown

Instructional Technology Trainer
901.678.3153

Hugh Busby

Hugh Busby

Technical Documentation Specialist
901.678.2961

Derek Hardaway

Derek Hardaway

Instructional Technology Trainer
901.678.2759

Natalie Johnson

Natalie Johnson

Instructional Technology Trainer
901.678.3152

Aaron Smith

Aaron Kennon Smith

Instructional Technology Trainer
901.678.5957

Enter a Service Request

Need Help with Technology? Request technical support via umHelpdesk, or search AskTom, a collection of questions and answers to technical problems.

ITS Service Catalog

Browse a registry of ITS services offered. Learn how to access services and what information is needed to fulfill service requests.

AskTom is a searchable database of questions about the University of Memphis.

Contact the ITS Service Desk at 901.678.8888. (Available from 8:00 AM until 12 AM, excluding posted holidays)