eCourseware Student Support

Hardware Recommendations

The University of Memphis has negotiated with several hardware vendors to provide special pricing for personal purchases by faculty, staff, and students.

Enter the Dell Personal Purchase Store

Enter the Apple Store for Education

External Webcam Recommendations

Below are the recommended minimum specifications for those laptops that do not include a webcam, or if you are using a desktop computer that does not include a web cam.

Note: Most laptops include an integrated webcam. This should be sufficient for participation in online courses and video conferencing.

Logitech HD Laptop Webcam C615

Logitech C920S Pro HD Webcam

Document Scanning

Microsoft Office Lens (iOS and Android)

Faculty, staff, or students needing to capture a physical document can use the Office Lens App (iOS and Android) to capture an image of a document and convert it to PDF that can be emailed or saved to OneDrive. This can be used in lieu of a scanner to submit documents.

Microsoft Office Lens can be found in the App Store for iOS and Google Play Store for Android.

Office 365 for All

Microsoft Office 365 is available for all students. Intall the complete Office 365 Suite on up to five devices. To install go to the Office 365 install site, enter your UofM email and password, then follow the online instructions.

Remote Lab and Application Access

The Virtual Lab in umApps provides easy, web-based access to a variety of specialized applications such as SPSS, Mathematica, Microsoft Word, and many more. University students and faculty can access the Virtual Lab from any PC or Mac, on and off campus.

Note: For the best experience, we recommend accessing umApps with an internet connection of at least 10 Mbps.

Learn more about accessing umApps on our page.

Having Trouble with Your Internet Service?

Please contact  your cellular, telecom, or utility providers in their area to see what internet connectivity is available.

View the wifi coverage map for Main Campus or Park Avenue Campus.

Internet Connectivity

Note: Resources on this list are likely to change frequently. Inclusion in this list does not represent endorsement.

Altice USA: For households with K-12 and/or college students who may be displaced due to school closures and who do not currently have home internet access.
Xfinity: For a map of Xfinity WiFi hotspots, visit their page. Once at a hotspot, consumers should select the “xfinitywifi” network name in the list of available hotspots and then launch a browser.

Cellular “Hotspot” Connectivity

Please check with your carrier to make sure your cellular plan covers this feature. Statements and instructions may be found at:

Apple Support
Google Pixel Support
Samsung Support

Here is another resource available that includes information about internet and hot spots.

Note: Resources on this list are likely to change frequently. Inclusion in this list does not represent endorsement.

Introduction to eCourseware

View this video to learn how to access your courses and use the different tools in eCourseware.

Introduction to eCourseware

Locate your courses:

Follow these steps to search for your course in eCourseware.

Finding Missing Course

Email your Instructor:

Note: email is only available to write and send within the eCourseware System and is not attached to your UofM email.
The Email tool allows you to send email from within the eCourseware learning environment. You can also organize received mail using folders and store email addresses using the Address Book. How to use the Email Tool.

Access Content:

 Use the Content tool to access course materials, complete required activities, and monitor progress on topics contained within course modules. How to use the Content Tool.

Brightspace Pulse

Brightspace Pulse is a mobile app that helps students stay connected with their courses in eCourseware (D2L Learning Environment). It provides one easy view of course calendars, readings, assignments, evaluations, grades, and announcements. The app can also help students make decisions about how to handle workloads. Brightspace Pulse tells students when to submit assignments and when to prepare for tests.


The ePortfolio tool is an 'electronic portfolio' linked right inside of D2L. This tool enables you to store, organize, and reflect on items that represent your learning experience. Items in your collection can include documents, graphics, audio files, videos, and presentations.

Build a collection of digital artifacts to share with others to get feedback and comments on your work. As a finished product, you can use ePortfolio to demonstrate your achievements to a potential employer. How to use ePortfolio


The Discussions tool is a collaboration area to post, read and reply to threads on different topics. You can share thoughts about course materials, ask questions, share files, or work on assignments and homework. How to use the Discussions Tool


Use the Quizzes tool to take a quiz, review your quiz results, and see class statistics for a quiz. How to use the Quizzes Tool


The Dropbox tool enables you to submit assignments and eliminate having to mail, fax, or email your work to instructors. Simply upload your submission to the appropriate dropbox folder and submit. How to use the Dropbox Tool


Use the Grades tool to check your grades on assignments and tests. You can see your individual grades and comments, as well as class averages and feedback. How to use the Grades Tool


The Blog tool is a way to share information on topics that interest you. Use this page to post and respond to questions, engage in discussions, and share opinions and comments with other users. How to use the Blog Tool

Virtual Classroom

Use the Virtual Classroom tool to meet virtually with your instructor. How to use the Virtual Classroom Tool.

UofM Global Online Courses

UofM Global online courses have developed resources available to assist as you transition to online learning.

Zoom - Join anywhere, on Any Device

Simplified video conferencing and messaging across any device. Zoom Meeting syncs with your calendar system and delivers streamlined enterprise-grade video conferencing from your desktop and mobile device. Enable quick adoption with meeting capabilities that make it easy to start, join, and collaborate across any device. See our Zoom Page for Tutorials and training.

linkedIn learning logo

LinkedIn Learning

LinkedIn Learning (formerly linda.com) is now available for everyone. Sign into myMemphis and go to the UofM Online page. LinkedIn Learning has thousands of training videos available on demand.

Microsoft Teams is Here!

That’s correct. Microsoft Teams is available to all faculty, staff and students. Microsoft Teams is the hub for group collaboration in Microsoft 365 that integrates people, content, and applications. Teams brings simplicity to teamwork by joining collaboration, sharing, and communication all under one platform. See our page about Microsoft Teams for more information