Tiffany Howlett: Purpose-Driven Leadership in Public Service

This May, Tiffany Howlett reached a meaningful milestone—graduated with her Master of Public Administration from the University of Memphis. Recognized earlier this spring as one of the Top 30 Under 35 at the Graduate Student Association Awards, Tiffany exemplifies what it means to lead with purpose, passion, and impact.

A proud Memphian, Tiffany’s path to public service has always been rooted in a desire to make a tangible difference in her community. “I’ve always been passionate about public service,” she shares. “Pursuing an MPA with a concentration in Public Management and Policy—and a graduate certificate in Local Government Management—was the next step in aligning my education with my work in local government.”

Her academic focus centers on Public Service Motivation, especially how values-based leadership can energize and empower municipal teams. She’s also driven by a commitment to civic engagement—finding creative ways to bridge the gap between residents and their local governments. “I hope my work leads to more engaged communities and more inspired public servants,” Tiffany says. “By creating government systems that are both people-centered and results-driven, we can rebuild trust and deliver better services.”

One defining moment in her graduate journey came during a class discussion on equity. “I had a major realization: fair doesn’t always mean equal,” she explains. “That moment reshaped how I think about policy. Meeting people where they are—even if that means allocating resources differently—is essential to true equity.”

Among the faculty who helped guide her path, Dr. Hafer stands out. “His insight, encouragement, and deep understanding of public administration helped me grow not just as a student, but as a professional,” she reflects. “He pushes us to think critically and lead with integrity.”

Tiffany’s efforts have not gone unnoticed. One of her proudest achievements was being named the Edward C. Archer Young Public Works Leader of the Year by the Tennessee Chapter of the American Public Works Association—a rare honor for a student still in graduate school.

When asked what keeps her going amid the challenges of graduate school, Tiffany credits her team at the City of Germantown, where she currently works, as well as the support of her husband and their two dogs. “Travel, laughter, and Legos also keep me grounded,” she adds with a smile.

As she steps into the next chapter, Tiffany plans to continue serving Germantown in a project management role, leading cross-departmental initiatives that spark innovation and increase efficiency. Her long-term goal? To step into executive leadership, shaping policy and civic culture while staying closely connected to the community that shaped her.

Tiffany’s story is a testament to what’s possible when passion meets purpose—and when public service becomes more than a job: it becomes a calling.