Human Resources

Oracle has arrived!

Beginning January 5, 2026, the University's new ERP system, Oracle Fusion, is live!

You may access Oracle Fusion in the MyMemphis portal under the new Oracle Fusion tile, or you may go directly to memphis.edu/oracle.

If you need help as you begin to use the new system, keep in mind that the following resources are available to assist you:

Phone Support

Call the University Helpdesk at (901) 678-8888 for front line assistance. You may also contact the Human Resources Service Center at (901) 678-3573 or hrservicecenter@memphis.edu. 

Training

Many traiing resources are available, including:

• 24/7 online training
• Recordings of previous live trainings
• Future in-person sessions 

All training resources are linked from the SOAR project website.

 

Helpdesk Tickets

A special category has been added to the University's helpdesk ticketing system for Oracle issues. If your question falls into any of the following scenarios, a helpdesk ticket is a good resource to use:

• "Something is broken."
• "Something is missing."
• "This system or page isn't functioning correctly."
• "My access to the system is not correct."

You can enter an Oracle helpdesk ticket here.

 

Office Hours

HR staff will be available to assist employees with a variety of actions in Oracle's HCM module as needed in our online Command Center (2-4pm weekdays). The Command Center will be manned for the opening weeks of Oracle's go-live period. If your question is among the following, a in-person visit to the online Command Center may be a good idea:

• "How do you do this?"
• "Where do I find this?"
• "Why does this look different?"
• "I didn't come to training and I don't know what I am doing."

 

Things to Keep in Mind

• Biweekly time cards are due by the close of business on January 9, 2026. Online training is available here.
• Monthly time cards (leave reports) for January 2026 are due by January 20, 2026. Keep in mind that monthly time cards are due on the 20th of the month in Oracle. Estimate any leave usage for the rest of the month, and correct later if needed.
• Faculty self-appraisals will be released on January 12, 2026. Online training is available here.
• The new Direct Hire (e-contract) module is now online & available for entry. Online help modules are available here.