umMail - Email (Office 365)

In Response to a Changing Environment, the University Has Implemented a New Policy, Policy UM1805 - Email Use.

Below are related FAQs.

What is changing?

With the publication of policy UM1805, the UofM has clarified those eligible to use electronic mail (email) on campus. Policy UM1805 also notes the appropriate uses for email. The University of Memphis provides University email for legitimate University-related activities only to current faculty, students, employees and certain guests. The policy references existing business processes regarding revocation of University email access when an individual's active affiliation ends. A schedule for revocation of access can be found on the IT Resource Access Termination Procedures page.

Why is this change being made?

Email services have fundamentally changed over time. Individuals frequently join the University with access to other email services (such as Google, Microsoft or Yahoo!) and no longer rely on the University to be their sole provider of email services. With the continued increase in cybersecurity threats and email exploits (such as phishing, malware, etc.), the potential for an email account to be compromised has increased. Use of a University email account could allow an inactive individual to misrepresent themselves as active representatives of the University. This misrepresentation may be intentional or not, therefore, this policy has been made. This policy implementation follows security best practices for revoking access of individuals who are not actively affiliated with the University.

How will this change impact me?

Current students, faculty/faculty emeritus, and employees have University email account access and other ITS services until their active affiliation ends. (End of affiliation includes graduation, lapse in enrollment, termination, or retirement.) Alumni and retirees who currently receive a University of Memphis email account can transition to a new email service. This transition is made available through the University Alumni Association, as outlined below.

When will access be revoked for various individuals?

Employee Voluntary Separations - For all employees voluntarily separating from the University, either through resignation or retirement, access to University data and IT systems will be revoked according to the schedule below. This schedule applies to all full and part-time faculty and staff, regardless of the reason for voluntary separation.

It is the responsibility of the employee to save any personal electronic files or data stored on University systems prior to the separation date.  Access to personal electronic files or data will not be provided after the last date of employment unless the individual has a valid active affiliation.

Employee Involuntary Separations-For all employees involuntarily separating from the University, access to University data and IT systems will be revoked;before or immediately following the employee's exit meeting.  

Students - Student Separations - For all students voluntarily separating from the University, either through graduation or lapse in enrollment, access to University data and IT systems will be revoked one year after the last term the student was enrolled. It is the responsibility of the student to save any personal electronic files or data stored on University systems prior to the access termination date. Access to personal electronic files or data will not be provided after the one year expiration unless the individual re-enrolls or has a valid active affiliation.

Emeritus Faculty - Faculty members having been granted official Emeritus status by the University President can retain access to University IT resources and systems, as referenced in the examples above, after their official retirement date.  Access will be retained or granted automatically once the Emeritus status has been entered into Banner.  Faculty members who retire without receiving official Emeritus status will not be eligible to retain access past their separation date.

Role Access Termination Schedule
Staff Following the last date of employment
Full-Time Faculty Following the last date of employment
Part-Time Faculty 120 days following last date of employment


I joined the Alumni Association "Email365" program. Will I continue to have email access?

The Email365 benefit for Alumni Association members has changed. Members will have the opportunity to transition to an @memphisalumni.org or @memphisretirees.org account hosted through Gmail. Additional information can be found on the Alumni Association site

I was granted access to email by Human Resources upon my retirement. Will I continue to have email access?

No. Retirees that were granted sponsored retiree accounts will be given 60 days to transition to a new account effective April 26, 2017. Access will be removed on June 26, 2017. Current UofM Association of Retirees (UMAR) members will have the opportunity to transition to a @memphisalumni.org or @memphisretirees.org account. Retirees who are not currently members of UMAR will need to join UMAR to receive an @memphisalumni.org or @memphisretirees.org account. Additional information can be found on the Alumni Association site.

*Retirees with "emeritus" status will retain access to their @memphis.edu accounts.

How can I provide feedback regarding the new policy?

Feedback regarding the policy may be submitted via the Information Technology Services suggestion box.

Additional Information

You can find additional email information on AskTom (PC, Mac, Mobile Devices, System Requirements