Desktop and Smart Technology Support
Adam Sugg

Adam Sugg
Director, Desktop and Smart Technology Support

Desktop and Smart Technology Support (DSTS) is a team designed to provide operational support for the desktop service infrastructure. The DSTS team provides technical consultation in these areas to the campus and Local Support Provider (LSP) communities.

Local Tech Support Providers

A large majority of Local Tech Support Providers (LSPs) are managed by Information Technology Services (ITS). These groups (primarily academic) can be found in the top two sections of this listing:

Administrative Support - ITS works to fulfill the technical support needs of UofM Administration.

Academic Support - Information Technology Services works under the Office of the Provost. All participants rely on collaboration, cooperation, and communication to solve day-to-day problems and plan for future needs.

Groups not Managed by ITS - Groups not managed by ITS lists groups not under ITS. These groups still work closely with ITS to ensure campus technology information is exchanged and technology safety is maintained.

Administrative Support



Academic Affairs - (LSP-AcadAffairs)

Academic Advising Center
Academic Innovation and Support Services
Academic Internships
Center for Academic Retention and Enrichment Services (CARES) 
Center for Applied Earth Science and Engineering Research (CAESER)
Center for Athletic Academic Services (CAAS) 
Center International Education Services
Center for International Programs and Services
CDFS (Child Development and Family Studies) 
College of Prof & Liberal Studies (CPLS) - formerly University College
Distance Learning
Enrollment Services
Enrollment Services Student Support Center (One-Stop)
Extended Programs Innovation in Teaching and Learning (Millington Campus)
Financial Aid Office
Finish line
Graduate Admissions
Graduate School
CAESER (GWI - Ground Water Institute & CPGIS-Center for Partnership in GIS)
Helen Hardin Honors Program
Innovation in Teaching and Learning
Institutional Effectiveness, Accreditation, and Academic Assessment
Intensive English for Internationals
Keep Tennessee Beautiful
Legal Studies (M.A. in Liberal Studies of University College) (CPLS)
Master of Arts in Liberal Studies (CPLS)
Office of Admissions
Office of Institutional Research
Office of the Provost 
Professional & Continuing Education
Recruitment & Orientation Services
Registrar Office
Scholarships - Financial Aid 
Tele Counseling and Prospect System
Undergraduate Programs
Upward Bound Program
VP Assessment, IR, Report
VP Research
UM Global

Rachel Cottam
Rachael Cottam

Sam Gala
Sam Gala

Al George
Al George

richard montgomery
Richard Montgomery II 

cody wallace
Cody Wallace

Athletic Department - (LSP - ATHL)

Athletic Dressing Facilities
Athletic Office Building
Athletic Practice Fields
Baseball Field
Wesley Wheeler 
   Wesley Wheeler

Business and Finance - (LSP-BusFin)

Auxiliary Services Office
Auxiliary Fiscal Operations
AVP, Business Services Office
AVP, Finance Office
AVP, Human Resources Office
Bursar/Campus Card
Business Development
Copier Vending
Crisis Management
Employee Relations & Engagement
Faculty Administrative Services
Financial Planning
HR Records Management
Mail Services
Office of Accounting 
Office of the CFO
Office of Crisis Management
Organization & Employee Development
(PTS) Parking & Transportation Services
Police Services
Post Office
Procurement and Contract Services
Shared Services Center
Tiger Copy & Graphics
University & Student Business Services
University Benefits Administration
University Process Improvement
Workforce Management

Sam Gala
Sam Gala

Rachel Cottam
Rachael Cottam

Al George
Al George

richard montgomery
Richard Montgomery II 

cody wallace
Cody Wallace

Physical Plant Campus Planning and Design - (LSP - PPP)

AVP, Campus Planning and Design
Business Support Services
Business Continuity & Risk Management
(EH&S) Environmental Health & Safety
Operations: Building Services
Operations: Facility Operations & Maintenance
Operations: Landscape
Operations: Utilities & Environmental Services
Physical Plant 
Physical Plant Leadership
Rental Properties
Space Planning

Ron Jennings
Ron Jennings

FedEx Institute of Technology - (LSP -FIT)


FIT Administrative Offices
Crews Venture Lab
Digital Living Room
Methodist Presentation Theatre
VCC - Video Conference Center
The Zone

eric anderson
Eric Anderson


Information Technology Services  - (LSP -ITS)


Information Technology Services
ITS Service Desk

Aaron Boatright
Aaron Boatwright 

Office of the President  - (LSP- Office of President)


Board of Trustees
Corporate Partnerships & Economic Development
Faculty Senate
Internal Audit
Legal Counsel
Office for Institutional Equity
Office of Government Relations
Office of the President

aaron boatwright
Aaron Boatwright 

Housing and Residence Life - (LSP- ResLife)


Carney-Johnston/Lambuth Campus

Carpenter Complex

Shirley C. Raines Centennial Place

Graduate and Student Family Housing
GSFH - Graduate & Student Family Housing

Housing and Residence Life
LLC - Living Learning Complex

Park Ave Apartments & Townhouses

Rawls Hall

ResNet Support Center
Smith Hall

Charlotte Puckett
Charlotte Puckett 

ResNet Support Center
Shirley C. Raines Centennial Place 135
Email: resnet@memphis.edu 

Student Affairs - (LSP - StuAff)


Adult and Commuter Student Services
Career Services
Chartwells (dining services)
Counseling Center
Commencement Office
Conference & Event Services
Disability Resources for Students (DRS)
Educational Support Program (ESP)
Fraternity & Sorority Affairs (FSA)
Frosh Camp
Leadership Programs
Michael D. Rose Theatre and Lecture Hall
Multicultural Affairs
Office of Dean of Students
Office of First Generation
Parent & Family Services
Registered Student Organizations (RSO)
Research, Assessment & Planning for Student Affairs
Student Accountability, Outreach and Support (SAOS)
Student Activities Council (SAC)
Student Leadership & Involvement (SLI)
Student Government Association (SGA)
Student Health Center
Student Life/Dean of Students (DOS)
Testing Center
University Center (UC)
Veterans Resource Center (VRC)
Vice President of Student Affairs
Up 'til Dawn

Rachel Cottam
Rachael Cottam

Sam Gala
Sam Gala

Al George
Al George

richard montgomery
Richard Montgomery II 

cody wallace
Cody Wallace 5076/cwllace8@memphis.edu

Education Initiatives Department - (LSP - EdInits)


Barbara K. Lipman Early Childhood School and Research Institute
Early Learning and Research Center (ELRC)
Education Initiatives Department 
Center for Service Learning & Volunteerism
FEC - Fogelman Executive Center (Fourth Floor)
Lipman Early Learning Research Center
Campus School
UM Middle School (University Middle School)
University High School (coming Fall 2022)

mike carter
Mike Carter 

University Advancement - (LSP-ADV)


Advancement Services
Alumni Relations
Development/Principal and Major Gifts
External Relations
Marketing and Communications
University of Memphis Foundation

Al George
Al George

Academic Support

Cecil C. Humphreys School of Law - (LSP-Law)


 LaVaire Lockhart
Lavaire Lockhart

Thomas A Hughes
Andrew Hughes

College of Arts and Sciences - (LSP - CAS)

Aerospace Studies (Air Force ROTC)
Asian Studies
African and African American Studies
Anthropology Research Center
Arts and Sciences Dean's Office
Benjamin Hooks Institute for Social Change
Center for Community Building and Neighborhood Action (CBANA)
Center for Community Criminology and Research (CCCR)
Center for Research on Women
Center for the Advancement of Youth Development (CAYD)
City and Regional Planning
Confucius Institute at the University of Memphis (CIUM)
Department of Anthropology
Department of Criminology and Criminal Justice
Department of Earth Sciences
Department of English
Department of History
Department of Philosophy
Department of Physics and Material Science
Department of Political Science
Department of Social Work
Department of Sociology
Foreign Languages and Literatures
i-Impactm - Provost
Interdisciplinary Studies
International Studies
Judaic Studies
Marcus W. Orr Center for the Humanities
Mid-South Social Survey
Mid-South Training Institute
Naval Science (Navy ROTC)
Military Science (Army ROTC)
Public and Nonprofit Administration
Public Safety Institute
School of Urban Affairs & Public Policy (SUAPP)
Urban Child Institute
World Languages and Literatures

ken price
Ken Price

Jenna Bodley
Jenna Bodley 


Biology - (LSP-Biol)


Biology Research
Department of Chemistry
Ecological Research Center (ERC)
Edward J. Meeman Biological Station
Integrated Microscopy Center
Life Science and Animal Care Facility
W. Harry Feinstone Center for Genomic Research

Gary Segars
Gary Segars

Math/Computer Sciences - (LSP - MathSci)


Math/Computer Sciences
MD2K Center of Excellence

Deshone Marshall
Deshone Marshall

Psychology - (LSP - Psych)

(IIS) Institute for Intelligent Systems

James Beel
James Beel

College of Communication and Fine Arts - (LSP - CCFA)

Art Museum of the University of Memphis (AMUM) 
College of Communication and Fine Arts Dean’s Office
Daily Helmsman (Newspaper)
Department of Architecture
Department of Art
Department of Communication & Film
Department of Journalism & Strategic Media
Department of Theatre and Dance
Fashion Design and Fashion Merchandising
Institute of Egyptian Art & Archaeology
Martha and Robert Fogelman Galleries of Contemporary Art
Mighty Sound of the South
Rudi E. Scheidt School of Music
Scheidt Family Performing Arts Center
The Roar Radio

Mark Ramsay
Mark Ramsay

Clay Shaver
Clay Shawver

College of Education - (LSP - COE)

Center for Rehabilitation and Employment Research (CRER)
Center for the Study of Higher Education (CSHE) 
Counseling, Educational Psychology, and Research (CEPR)
Department of Leadership
Early Childhood Education
Instruction and Curriculum Leadership (ICL)
Instructional Design and Technology
Leadership (LEAD)
Office of Teacher Education and Student Support Services
Regional Intervention Program

Rob Thornton
Rob Thornton

matrice palmer
Martrice Palmer 5980/mdplmer2@memphis.edu

Fogelman College of Business and Economics - (LSP - FCBE/FEC)

Business Administration
Department of Business Information and Technology
Department of Economics
Department of Finance, Insurance and Real Estate
Department of Management
Department of Marketing and  Supply Chain Management
School of Accountancy

Eric Anderson
Eric Anderson


Herff College of Engineering - (LSP - HCOE)


Department of Biomedical Engineering
Department of Civil Engineering
Department of Electrical and Computer Engineering
Department of Engineering Technology
Department of Mechanical Engineering
Herff College of Engineering
Intermodal Freight and Transport Institute

Greg Geske
Greg Geske 

Mark Farrar
Mark Farrar


Kemmons Wilson School of Hospitality and Resort Management - (LSP – KWS)


Bureau of Sport and Leisure Commerce
Bureau of Sport and Leisure Management
Holiday Inn
Kemmons Wilson School Culinary Arts Institute
Kemmons Wilson School of Hospitality and Resort Management

 Eric Anderson
Eric Anderson

Lambuth Campus - (LSP - Lambuth)

Operations: Lambuth Operations

Tony Pearson
Tony Pearson

keith shubert 
Keith W. Shupert 

Loewenberg College of Nursing - (LSP-Nurs)


Jeff Goff
Jeff Goff

McWherter Library - (LSP - Library)


Center for Teaching and Learning
Collection Management
Government Publications
Health Sciences Library - CHB 2002
Interlibrary Loan
Lambuth Library
Learning Commons
Library Information Systems
Music Library - MU 115
Preservation & Special Collections
Research and Instructional Services
Technology Sandbox

Yolanda Hawkins
Yolanda Hawkins

School of Communication Sciences and Disorders - (LSP -AUSP)

Memphis Speech and Hearing Center

Hassan Saadat
Hassan Saadat

College of Health Sciences - (LSP-COE)

Campus Recreation Intramural Services (CRIS)
Health Studies
Health Promotion
Physical Education Teacher Education
Faith and Health
Sport Nutrition and Dietary Supplementation
Physical Education (PHED) Activity Courses

Rob Thornton
Rob Thornton

matrice palmer
Martrice Palmer

School of Public Health - (LSP-SPH)

SPH Administration
Epidemiology, Biostatistics & Environmental Health Science
Health Systems Management and Policy
Social & Behavioral Sciences

Rob Thornton
Rob Thornton

matrice palmer
Martrice Palmer


Groups Not Managed by ITS

Center for Earthquake Research & Information - 


Patrick Clark

Robert DeBula

Stephen Brewer

Center for Research in Educational Policy - 


Ronisha Childress