The Counseling Center respects your right to confidentiality. Although the Counseling Center maintains case files, our records are open only to authorized Center staff. They are not shared with other offices or departments of the University and they do not become part of any central University record. No information, including the fact that you've made an appointment or sought services, is shared with anyone without your written consent. (The parents or guardians of a student under 16 years of age do have legal access to records.) The Center complies with all applicable laws and professional standards relating to the privacy of patient information.

There are, however, several exceptions to confidentiality:

  • We are obligated by law to report suspected child abuse (sexual, physical, or emotional) and neglect to the proper authorities.
  • We are obligated by law to report suspected elder abuse to the proper authorities.
  • We are obligated to take appropriate action if you represent a threat of harm to yourself or to others, and we will take any necessary actions to prevent such harm from occurring.
  • If you are involved in court matters, we may be required to release the record.

You have the right to lodge a complaint or make inquiries if you believe your privacy rights have been violated.

Please contact Linh Luu, Ph.D, Director of Student Health and Counseling Services.

Call 901.678.2068 or e-mail counseling@memphis.edu.