Computer, Peripherals, and Hardware
Support for technology-based resources and services are provided to university faculty and staff.
An ITS employee will work with you to ensure data is removed before the disposal of computer equipment. Equipment can also be reconfigured for transfer to another employee or unit.
Data: Creation of Storage Shares
An ITS employee can provide assistance in the creation/installation of a network drive folder on your university owned desktop. Features of this storage include: daily backups, quota of 2 GB per user, and support SMB and NFS protocols. Additional shares for departmental sharing purposes can also be created after analysis by an ITS employee.
Data: Deletion of Storage Shares
An ITS employee can provide assistance in decommissioning storage shares.
Assist with the install of a new or used computer device. An ITS Employee will ensure your device is configured to meet the needs of the University network.
Desktop/Laptop: Purchase Consultation
Users can request a consultation with their local support provider before making new hardware purchases. Your ITS employee can work with you to ensure the hardware will met your needs. Your ITS employee will also make sure the hardware functions within the University's network system.
Desktop: Peripheral Recommendation/Install
Employees may need recommendations for peripheral devices for University owned computer equipment. ITS employees can meet to discuss your needs and provide a technology solution. In some instances an ITS guided quote process could be required. Assistance with the install of peripheral equipment can also be requested. Limitations may exist in reference to field specific machinery including research or lab devices.
Inventory Location/Organization Change
Request for inventory location/organization change.
Operating System: Maintenance/Troubleshooting
Users encountering a problem with the functionality of their University owned desktop, laptop or tablet computer can request the assistance of an ITS employee.
Operating System: Virus/Malware Remediation
If an employee believes their University owned desktop, laptop is infected with a virus or malware, a request for remediation can be made.
Employees can request recommendations for printer devices. ITS employees can meet to discuss your specific needs and provide a solution. In some instances an ITS guided quote process could be required. Assistance with the install of printer equipment can also be requested.
Users that are having problems with their desktop or network printers can submit a service request for assistance of a LSP.
Software: Assistance with Wireless Connectivity
Users needing assistance gaining access to their university network through wireless technology.
Users needing assistance with the install of software on their University owned computers can complete a service request for service. Users experiencing irregular issues with previously installed software are also encouraged to contact an ITS employee for assistance. Those needing maintenance to this software are also welcome to make a service request. Note: Software not previously vetted by ITS can be reviewed before install to ensure compliance with University network/compliance needs.
Software: Remote Desktop Assistance
Users needing assistance gaining access to their university resources from off campus can request setup and training from ITS employee.
VPN (Virtual Private Network): Install or Assistance
A VPN (Virtual Private Network) must be used to securely access university network resources from the internet. These resources would include items such as remote desktop. (See Network and WiFi Connectivity tab.)