network iconThe Campus Network Upgrade

Project Description and Scope

The wired and wireless network on campus offers fast and reliable data connection speeds of up to 600Mbps. All University of Memphis students, faculty, and staff with a UUID and password can log into the um wireless network.

Over the summer, the wireless access points were upgraded across campus. This upgrade improves wired and wireless network experience in all buildings at all campuses by: increasing  speeds, improving reliability and security, enhancing manageability for emerging technology needs and challenges, and building capacity for future growth.


Project Benefits – Better Performance at Lower Cost

The network upgrade will bring:

  • Improved wireless coverage and speed by increasing access points from 2,500 to 3,600
  • Standardized minimum speed (10 gigabits) for all buildings
  • Increased maximum speed (40 gigabits) in selected locations in preparation for upcoming core upgrade (FY2020)
  • Enhanced management of access to the university network, improving security
  • Decreased annual network maintenance and licensing costs, saving hundreds of thousands of dollars over the life of the equipment

Network Upgrade Frequently Asked Questions and Answers

Will the network be off-line during a specific timeframe? Does that mean that the network is unavailable during that time or just intermittently?
Assume that no network will be available during the entire time frame for your building's date.

Will phones be affected?
Analog phones will not be affected. Voice over IP connections (VOIP) will be unavailable.

Will I need to reboot my machine after the network upgrade is completed?
Yes, a reboot is suggested.

Will this affect my wireless connection?
Yes, your wireless connection will not be available during the building's switch over.

Who do I call if I my network is not working?
Call the Service Desk at 901.678.8888. Please let them know the building and room number you are calling about.


Network Upgrade Tentative Project Timeline

Information Technology Services (ITS) will launch a network upgrade to all buildings on campus beginning May 7, 2018. Below you will find a schedule of buildings with dates and expected outage times.​

Wired Network Wireless Network
Campus Building Switch Install Outage Start Outage Finish Status Status
Main Carpenter Student Housing Complex 5/7/18 8:00 AM 5:00 PM Completed Completed
Main Centennial Place 5/8/18 8:00 AM 5:00 PM Completed Completed
Main Smith Hall 5/9/18 8:00 AM 5:00 PM Completed Completed
Main Rawls Hall 5/9/18 8:00 AM 5:00 PM Completed Completed
Main Mynders Hall 5/9/18 8:00 AM 5:00 PM Completed Completed 
Main Johnson Hall 5/10/18 11:00 PM 5:00 AM Completed  Completed
Main LLC - Living Learning Residence Complex 5/10/18 8:00 AM 5:00 PM Completed Completed
Main Crews Center for Entrepreneurship 5/11/18 11:00 PM 5:00 AM Completed Completed
Main Wilder Tower, John S. 5/12/18 11:00 PM 5:00 AM Completed Completed
Main Wilder Tower, John S. (Old Brister) 5/13/18 11:00 PM 5:00 AM Completed Completed
Main Patterson Hall 5/14/18 11:00 PM 5:00 AM Completed Completed
Main Ellington Hall 5/14/18 11:00 PM 5:00 AM Completed Completed
Main Clement Hall 5/15/18 11:00 PM 5:00 AM Completed Completed
Main Mitchell Hall 5/15/18 11:00 PM 5:00 AM Completed Completed
Main Administration Building 5/16/18 11:00 PM 5:00 AM Completed Completed
Main Jones Hall 5/17/18 11:00 PM 5:00 AM Completed Completed
Main Smith Hall - Chemistry 5/18/18 11:00 PM 5:00 AM Completed Completed
Main Campus School 5/21/18 11:00 PM 5:00 AM Completed Completed
Main Life Sciences Building 5/21/18 11:00 PM 5:00 AM Completed Completed
Main University Center 5/22/18 11:00 PM 5:00 AM Completed  Completed
Main Rose Theater Lecture Hall, Michael D. 5/22/18 11:00 PM 5:00 AM Completed  Completed
Main Bookstore - V. Lane Rawlins Srv. Ct. 5/23/18 11:00 PM 5:00 AM Completed Completed
Main Manning Hall 5/23/18 11:00 PM 5:00 AM Completed Completed
Main Scates Hall 5/24/18 11:00 PM 5:00 AM Completed Completed
Main Parking Garage,Zach Curlin 5/24/18 11:00 PM 5:00 AM Completed Completed
Main Fieldhouse, Elma Neal Roane 5/29/18 11:00 PM 5:00 AM Completed Completed
Main Robison Hall 5/29/18 11:00 PM 5:00 AM Completed Completed
Main Hayden Hall 5/29/18 11:00 PM 5:00 AM Completed Completed
Main Newport Hall 5/30/18 11:00 PM 5:00 AM Completed Completed
Main Billy Mac Jones Building 5/30/18 11:00 PM 5:00 AM Completed  Completed
Main Alumni Center 5/30/18 11:00 PM 5:00 AM Completed  Completed
Main Athletics Office Building 5/30/18 11:00 PM 5:00 AM Completed Completed
Main Student Recreation and Fitness Center 5/30/18 11:00 PM 5:00 AM Completed Completed
Main Finch Recreation Facility, Larry O. 5/30/18 11:00 PM 5:00 AM Completed Completed
Main South Hall 5/31/18 11:00 PM 5:00 AM Completed Completed
Main Ball Hall 5/31/18 11:00 PM 5:00 AM Completed Completed
Main Honors Hall 6/1/18 11:00 PM 5:00 AM Completed Completed
Main Art Building 6/1/18 11:00 PM 5:00 AM  Completed  Completed
Main Meeman Journalism Building, Edward J. 6/1/18 11:00 PM 5:00 AM Completed Completed
Main Dunn Hall 6/1/18 11:00 PM 5:00 AM Completed Completed
Main Boiler Room 6/4/18 7:00 PM 7:00 AM Completed Completed
Main Herzog Building, Ray L. 6/4/18 7:00 PM 7:00 AM Completed Completed
Main Health Center, Hudson 6/4/18 11:00 PM 5:00 AM  Completed Completed
Main McCord Hall 6/5/18 11:00 PM 5:00 AM  Completed Completed
Main Browning Hall Postponed 11:00 PM 5:00 AM  Postponed  Postponed
Main Panhellenic Building 6/6/18 11:00 PM 5:00 AM Completed Postponed
Main Psychology 6/6/18 11:00 PM 5:00 AM Completed Completed
Main Psychology Auditorium 6/6/18 11:00 PM 5:00 AM Completed Completed
Main McWherter Library, Ned R. 6/7/18 11:00 PM 5:00 AM Completed Completed
Main Fed Ex Institute of Technology 6/8/18 11:00 PM 5:00 AM Completed Completed
Main FIT-boiler 6/8/18 11:00 PM 5:00 AM Completed Completed
Main

Fogelman College - Admin. Bldg.  & Fogelman Classroom Building 

6/11/18 11:00 PM 5:00 AM Completed Completed
Main Fogelman Executive Center 6/12/18 11:00 PM 5:00 AM Completed Completed
Main Art & Communication Building 6/13/18 11:00 PM 5:00 AM Completed Completed
Main Communication& Fine Arts 6/13/18 11:00 PM 5:00 AM Completed Completed
Main Theater Building 6/14/18 11:00 PM 5:00 AM Completed Completed
Main Music Building 6/14/18 11:00 PM 5:00 AM Completed Completed
Main Wilson School of Hosp. & Resort Mgt. 6/15/18 11:00 PM 5:00 AM Completed Completed
Main Earthquake Research & Information (CERI) 6/15/18 11:00 PM 5:00 AM Completed Completed
Main Lipman Early Childhood School 6/15/18 11:00 PM 5:00 AM Completed Completed
Main Engineering Administration Building 6/18/18 11:00 PM 5:00 AM Completed Completed
Millington Millington Center - CITL 6/19/18 6:00 AM 5:00 PM Completed Completed
Millington Willis Hall 6/19/18 6:00 AM 5:00 PM Completed Completed
Collierville Collierville Center - CITL 6/19/18 6:00 AM 5:00 PM Completed Completed
Downtown Law 6/23/18 11:00 PM 5:00 AM Completed Completed
Lambuth Carney Hall 6/25/18 11:00 PM 5:00 AM Completed Completed
Lambuth College Union 6/25/18 11:00 PM 5:00 AM Completed Completed
Lambuth Varnell Jones Hall 6/26/18 11:00 PM 5:00 AM Completed Completed
Lambuth Hyde Hall 6/26/18 11:00 PM 5:00 AM Completed Completed
Lambuth Recreation Center 6/27/18 11:00 PM 5:00 AM Completed Completed
Lambuth Library 6/27/18 11:00 PM 5:00 AM Completed Completed
Lambuth HVAC - Maintenance 6/27/18 11:00 PM 5:00 AM Completed Completed
Lambuth Spangler Hall 6/27/18 11:00 PM 5:00 AM Completed Completed
Lambuth Sprague Hall 6/27/18 11:00 PM 5:00 AM Completed Completed
Lambuth Theater Building 6/27/18 11:00 PM 5:00 AM Completed Completed
Lambuth Harris Hall 6/28/18 11:00 PM 5:00 AM Completed Completed
South Campus Defense Audit 7/9/18 11:00 PM 5:00 AM Completed Completed
South Campus Baseball 7/9/18 8:00 AM 5:00 PM Completed  Completed
South Campus WKNO (29) 7/9/18 8:00 AM 5:00 PM Completed  Completed
South Campus Softball 7/10/18 8:00 AM 5:00 PM Completed  Completed
South Campus Golf 7/10/18 8:00 AM 5:00 PM Completed  Completed
South Campus Football 7/10/18 8:00 AM 5:00 PM Completed  Completed
South Campus Graduate Housing 7/10/18 8:00 AM 5:00 PM Completed  Completed
South Campus Landscape 7/11/18 8:00 AM 5:00 PM Completed  Completed
South Campus Greenhouse 7/11/18 8:00 AM 5:00 PM Completed  Completed
South Campus Building 48 7/11/18 8:00 AM 5:00 PM Completed Completed
South Campus Building 1 7/11/18 8:00 AM 5:00 PM Completed  Completed
South Campus Building 51 7/11/18 8:00 AM 5:00 PM Completed  Completed
South Campus Community Health Building 7/12/18 11:00 PM 5:00 AM Completed  Completed
South Campus Basketball 7/13/18 11:00 PM 5:00 AM Completed  Completed

Known Issues

Number  Issue  Diagnosis Status
1 Users receive a certificate error on some Android devices when connecting to the wireless network. Unresolvable; work-around included in end user documentation Closed
2 “um-devices” SSID blocks some “headless” devices, such as gaming devices and smart TVs, from joining the network. ClearPass mischaracterizes the devices as PCs, requiring a manual fix Closed
3 Windows 7.X authentication automatically presents ClearPass with a stored username that might not be correct. Unresolvable; included in end-user documentation Closed
4 “um-guest” SSID will lock out the user if he/she mistakenly attempts to connect to “um,” even if the connection is unsuccessful. Rule change in ClearPass required; changed 8/17/2018 Closed
5 “um-devices” SSID password is too complicated. Password change required; changed 8/17/2018 Closed
6 “um-devices” SSID does not allow multiplayer gaming. Under investigation; this issue may be related to number two (2) above Pending
7 Mac imaging process issues with wireless Macs. Under investigation, only impacts DSTS to an extent Pending
8 CAS wireless labs has authentication issues and options. Under investigation Pending
9 Wireless speed is erratic—sometimes slow. Under investigation; work-around implemented 8/21/2018 Pending