The Campus Network Upgrade
Project Description and Scope
The wired and wireless network on campus offers fast and reliable data connection speeds of up to 600Mbps. All University of Memphis students, faculty, and staff with a UUID and password can log into the um wireless network.
Over the summer, the wireless access points were upgraded across campus. This upgrade improves wired and wireless network experience in all buildings at all campuses. It is done by improving speeds, reliability, security, and management for emerging technology needs, and building capacity for future growth.
Project Benefits – Better Performance at Lower Cost
The network upgrade will bring:
- Improved wireless coverage and speed by increasing access points from 2,500 to 3,600
- Standardized minimum speed (10 gigabits) for all buildings
- Increased maximum speed (40 gigabits) in selected locations in preparation for upcoming core upgrade (FY2020)
- Enhanced management of access to the university network, improving security
- Decreased annual network maintenance and licensing costs, saving hundreds of thousands of dollars over the life of the equipment
Network Upgrade Frequently Asked Questions and Answers
Will the network be off-line during a specific timeframe? Does that mean that the
network is unavailable during that time or just intermittently?
Assume that no network will be available during the entire time frame for your building's
date.
Will phones be affected?
Analog phones will not be affected. Voice over IP connections (VOIP) will be unavailable.
Will I need to reboot my machine after the network upgrade is completed?
Yes, a reboot is suggested.
Will this affect my wireless connection?
Yes, your wireless connection will not be available during the building's switch
over.
Who do I call if I my network is not working?
Call the Service Desk at 901.678.8888. Please let them know the building and room
number you are calling about.
Network Upgrade Tentative Project Timeline
Information Technology Services (ITS) will launch a network upgrade to all buildings on campus beginning May 7, 2018. Below you will find a schedule of buildings with dates and expected outage times.
Wired Network | Wireless Network | |||||
---|---|---|---|---|---|---|
Campus | Building | Switch Install | Outage Start | Outage Finish | Status | Status |
Main | Carpenter Student Housing Complex | 5/7/18 | 8:00 AM | 5:00 PM | Completed | Completed |
Main | Shirley C. Raines Centennial Place | 5/8/18 | 8:00 AM | 5:00 PM | Completed | Completed |
Main | Smith Hall | 5/9/18 | 8:00 AM | 5:00 PM | Completed | Completed |
Main | Rawls Hall | 5/9/18 | 8:00 AM | 5:00 PM | Completed | Completed |
Main | Mynders Hall | 5/9/18 | 8:00 AM | 5:00 PM | Completed | Completed |
Main | Johnson Hall | 5/10/18 | 11:00 PM | 5:00 AM | Completed | Completed |
Main | LLC - Living Learning Residence Complex | 5/10/18 | 8:00 AM | 5:00 PM | Completed | Completed |
Main | Crews Center for Entrepreneurship | 5/11/18 | 11:00 PM | 5:00 AM | Completed | Completed |
Main | Wilder Tower, John S. | 5/12/18 | 11:00 PM | 5:00 AM | Completed | Completed |
Main | Wilder Tower, John S. (Old Brister) | 5/13/18 | 11:00 PM | 5:00 AM | Completed | Completed |
Main | Patterson Hall | 5/14/18 | 11:00 PM | 5:00 AM | Completed | Completed |
Main | Ellington Hall | 5/14/18 | 11:00 PM | 5:00 AM | Completed | Completed |
Main | Clement Hall | 5/15/18 | 11:00 PM | 5:00 AM | Completed | Completed |
Main | Mitchell Hall | 5/15/18 | 11:00 PM | 5:00 AM | Completed | Completed |
Main | Administration Building | 5/16/18 | 11:00 PM | 5:00 AM | Completed | Completed |
Main | Jones Hall | 5/17/18 | 11:00 PM | 5:00 AM | Completed | Completed |
Main | Smith Hall - Chemistry | 5/18/18 | 11:00 PM | 5:00 AM | Completed | Completed |
Main | Campus School | 5/21/18 | 11:00 PM | 5:00 AM | Completed | Completed |
Main | Life Sciences Building | 5/21/18 | 11:00 PM | 5:00 AM | Completed | Completed |
Main | University Center | 5/22/18 | 11:00 PM | 5:00 AM | Completed | Completed |
Main | Rose Theater Lecture Hall, Michael D. | 5/22/18 | 11:00 PM | 5:00 AM | Completed | Completed |
Main | Bookstore - V. Lane Rawlins Srv. Ct. | 5/23/18 | 11:00 PM | 5:00 AM | Completed | Completed |
Main | Manning Hall | 5/23/18 | 11:00 PM | 5:00 AM | Completed | Completed |
Main | Scates Hall | 5/24/18 | 11:00 PM | 5:00 AM | Completed | Completed |
Main | Parking Garage,Zach Curlin | 5/24/18 | 11:00 PM | 5:00 AM | Completed | Completed |
Main | Fieldhouse, Elma Neal Roane | 5/29/18 | 11:00 PM | 5:00 AM | Completed | Completed |
Main | Robison Hall | 5/29/18 | 11:00 PM | 5:00 AM | Completed | Completed |
Main | Hayden Hall | 5/29/18 | 11:00 PM | 5:00 AM | Completed | Completed |
Main | Newport Hall | 5/30/18 | 11:00 PM | 5:00 AM | Completed | Completed |
Main | Billy Mac Jones Building | 5/30/18 | 11:00 PM | 5:00 AM | Completed | Completed |
Main | Alumni Center | 5/30/18 | 11:00 PM | 5:00 AM | Completed | Completed |
Main | Athletics Office Building | 5/30/18 | 11:00 PM | 5:00 AM | Completed | Completed |
Main | Student Recreation and Fitness Center | 5/30/18 | 11:00 PM | 5:00 AM | Completed | Completed |
Main | Finch Recreation Facility, Larry O. | 5/30/18 | 11:00 PM | 5:00 AM | Completed | Completed |
Main | South Hall | 5/31/18 | 11:00 PM | 5:00 AM | Completed | Completed |
Main | Ball Hall | 5/31/18 | 11:00 PM | 5:00 AM | Completed | Completed |
Main | Honors Hall | 6/1/18 | 11:00 PM | 5:00 AM | Completed | Completed |
Main | Art Building | 6/1/18 | 11:00 PM | 5:00 AM | Completed | Completed |
Main | Meeman Journalism Building, Edward J. | 6/1/18 | 11:00 PM | 5:00 AM | Completed | Completed |
Main | Dunn Hall | 6/1/18 | 11:00 PM | 5:00 AM | Completed | Completed |
Main | Boiler Room | 6/4/18 | 7:00 PM | 7:00 AM | Completed | Completed |
Main | Herzog Building, Ray L. | 6/4/18 | 7:00 PM | 7:00 AM | Completed | Completed |
Main | Health Center, Hudson | 6/4/18 | 11:00 PM | 5:00 AM | Completed | Completed |
Main | McCord Hall | 6/5/18 | 11:00 PM | 5:00 AM | Completed | Completed |
Main | Browning Hall | Postponed | 11:00 PM | 5:00 AM | Postponed | Postponed |
Main | Panhellenic Building | 6/6/18 | 11:00 PM | 5:00 AM | Completed | Postponed |
Main | Psychology | 6/6/18 | 11:00 PM | 5:00 AM | Completed | Completed |
Main | Psychology Auditorium | 6/6/18 | 11:00 PM | 5:00 AM | Completed | Completed |
Main | McWherter Library, Ned R. | 6/7/18 | 11:00 PM | 5:00 AM | Completed | Completed |
Main | Fed Ex Institute of Technology | 6/8/18 | 11:00 PM | 5:00 AM | Completed | Completed |
Main | FIT-boiler | 6/8/18 | 11:00 PM | 5:00 AM | Completed | Completed |
Main |
Fogelman College - Admin. Bldg. & Fogelman Classroom Building |
6/11/18 | 11:00 PM | 5:00 AM | Completed | Completed |
Main | Fogelman Executive Center | 6/12/18 | 11:00 PM | 5:00 AM | Completed | Completed |
Main | Art & Communication Building | 6/13/18 | 11:00 PM | 5:00 AM | Completed | Completed |
Main | Communication& Fine Arts | 6/13/18 | 11:00 PM | 5:00 AM | Completed | Completed |
Main | Theater Building | 6/14/18 | 11:00 PM | 5:00 AM | Completed | Completed |
Main | Music Building | 6/14/18 | 11:00 PM | 5:00 AM | Completed | Completed |
Main | Wilson School of Hosp. & Resort Mgt. | 6/15/18 | 11:00 PM | 5:00 AM | Completed | Completed |
Main | Earthquake Research & Information (CERI) | 6/15/18 | 11:00 PM | 5:00 AM | Completed | Completed |
Main | Lipman Early Childhood School | 6/15/18 | 11:00 PM | 5:00 AM | Completed | Completed |
Main | Engineering Administration Building | 6/18/18 | 11:00 PM | 5:00 AM | Completed | Completed |
Millington | Millington Center - CITL | 6/19/18 | 6:00 AM | 5:00 PM | Completed | Completed |
Millington | Willis Hall | 6/19/18 | 6:00 AM | 5:00 PM | Completed | Completed |
Collierville | Collierville Center - CITL | 6/19/18 | 6:00 AM | 5:00 PM | Completed | Completed |
Downtown | Law | 6/23/18 | 11:00 PM | 5:00 AM | Completed | Completed |
Lambuth | Carney Hall | 6/25/18 | 11:00 PM | 5:00 AM | Completed | Completed |
Lambuth | College Union | 6/25/18 | 11:00 PM | 5:00 AM | Completed | Completed |
Lambuth | Varnell Jones Hall | 6/26/18 | 11:00 PM | 5:00 AM | Completed | Completed |
Lambuth | Hyde Hall | 6/26/18 | 11:00 PM | 5:00 AM | Completed | Completed |
Lambuth | Recreation Center | 6/27/18 | 11:00 PM | 5:00 AM | Completed | Completed |
Lambuth | Library | 6/27/18 | 11:00 PM | 5:00 AM | Completed | Completed |
Lambuth | HVAC - Maintenance | 6/27/18 | 11:00 PM | 5:00 AM | Completed | Completed |
Lambuth | Spangler Hall | 6/27/18 | 11:00 PM | 5:00 AM | Completed | Completed |
Lambuth | Sprague Hall | 6/27/18 | 11:00 PM | 5:00 AM | Completed | Completed |
Lambuth | Theater Building | 6/27/18 | 11:00 PM | 5:00 AM | Completed | Completed |
Lambuth | Harris Hall | 6/28/18 | 11:00 PM | 5:00 AM | Completed | Completed |
South Campus | Defense Audit | 7/9/18 | 11:00 PM | 5:00 AM | Completed | Completed |
South Campus | Baseball | 7/9/18 | 8:00 AM | 5:00 PM | Completed | Completed |
South Campus | WKNO (29) | 7/9/18 | 8:00 AM | 5:00 PM | Completed | Completed |
South Campus | Softball | 7/10/18 | 8:00 AM | 5:00 PM | Completed | Completed |
South Campus | Golf | 7/10/18 | 8:00 AM | 5:00 PM | Completed | Completed |
South Campus | Football | 7/10/18 | 8:00 AM | 5:00 PM | Completed | Completed |
South Campus | Graduate Housing | 7/10/18 | 8:00 AM | 5:00 PM | Completed | Completed |
South Campus | Landscape | 7/11/18 | 8:00 AM | 5:00 PM | Completed | Completed |
South Campus | Greenhouse | 7/11/18 | 8:00 AM | 5:00 PM | Completed | Completed |
South Campus | Building 48 | 7/11/18 | 8:00 AM | 5:00 PM | Completed | Completed |
South Campus | Building 1 | 7/11/18 | 8:00 AM | 5:00 PM | Completed | Completed |
South Campus | Building 51 | 7/11/18 | 8:00 AM | 5:00 PM | Completed | Completed |
South Campus | Community Health Building | 7/12/18 | 11:00 PM | 5:00 AM | Completed | Completed |
South Campus | Basketball | 7/13/18 | 11:00 PM | 5:00 AM | Completed | Completed |
Known Issues
Number | Issue | Diagnosis | Status |
1 | Users receive a certificate error on some Android devices when connecting to the wireless network. | Unresolvable; work-around included in end user documentation | Closed |
2 | “um-devices” SSID blocks some “headless” devices, such as gaming devices and smart TVs, from joining the network. | ClearPass mischaracterizes the devices as PCs, requiring a manual fix | Closed |
3 | Windows 7.X authentication automatically presents ClearPass with a stored username that might not be correct. | Unresolvable; included in end-user documentation | Closed |
4 | “um-guest” SSID locks out the user if he/she mistakenly attempts to connect “um,” even if connection is unsuccessful. | Rule change in ClearPass required; changed 8/17/2018 | Closed |
5 | “um-devices” SSID password is too complicated. | Password change required; changed 8/17/2018 | Closed |
6 | “um-devices” SSID does not allow multiplayer gaming. | Under investigation; this issue may be related to number two (2) above | Pending |
7 | Mac imaging process issues with wireless Macs. | Under investigation, only impacts DSTS to an extent | Pending |
8 | CAS wireless labs has authentication issues and options. | Under investigation | Pending |
9 | Wireless speed is erratic—sometimes slow. | Under investigation; work-around implemented 8/21/2018 | Pending |