Robin Poston, Dean, Graduate School; Professor

Robin Poston


201D FedEx Institute of Technology
Office Hours
By Appointment

About Robin Poston

Dr. Poston serves as Dean of the Graduate School and is a Professor of Management Information Systems at the Fogelman College of Business & Economics at the University of Memphis. She is the Director of the System Testing Excellence Program for the FedEx Institute of Technology at the University of Memphis. Dr. Poston is a recipient of the 2006-2007 University of Memphis Alumni Association Distinguished Teaching Award. She serves as an Associate Editor for the highly ranked journal, the European Journal of Information Systems, which publishes research about the theory and practice of information systems for a global audience, and recently served as an Associate Editor for the highly ranked Decision Sciences Journal, which publishes scholarly research that advances decision making.

Dr. Poston's research focuses on understanding how individuals use credibility information in decision support systems, internet-based dissemination of information, and system testing management. Her research uses experimental laboratory techniques in a simulated on-line information environment and qualitative interview methods. She has published articles in publications such as Management Information Systems Quarterly, Decision Sciences Journal, Communications of the ACM, IEEE Computer, Information Systems Management, Journal of Organizational and End User Computing, International Journal of Electronic Business, Journal of Information Systems, International Journal of Accounting Information Systems, and in major international conference proceedings.

Dr. Poston has over 10 years of experience in the information systems field working for KPMG Consulting, Educational Computer Corporation, Meta Group Research, and Convergys, as well as consulting with several Fortune 500 companies and government agencies. Today, she works with local organizations, such as FedEx Corporation, First Horizons, St. Jude/ALSAC, Pinnacle Airlines, Rhodes College, and the University of Memphis IT Division to conduct projects and educational programs. Dr. Poston received her bachelor's degree in Computer Science from The University of Pennsylvania (1987), master's degree in Accounting from The University of Central Florida (1992), and Ph.D. in Management Information Systems from Michigan State University (2003).


Doctor of Philosophy, Michigan State University
Master of Science, The University of Central Florida
Bachelor of Science, The University of Pennsylvania


Teaching Interests

Project Management; Systems Analysis and Design; Advanced Systems Analysis and Design; Information Systems Global Enterprise; Executive MBA International Residency

Research Interests

Decision Support Systems; Web-Based Knowledge Management Applications; Recommender and Feedback Systems; Internet-Based Dissemination of Information; System Testing Management

Selected Research

Hu, T., Kettinger, W.J. and Poston, R.S. 2015. "The Effect of Online Social Value on Satisfaction and Continued Use of Social Media," European Journal of Information Systems (24:4), pp. 391-410. Abstract

Poston, R. S. and Dhaliwal, J. 2015. "IS Human Capital: Assessing Gaps to Strengthen Skill and Competency Sourcing," Communications of the Association for Information Systems, (36:1), pp. 669-695. Abstract

Poston, R., Patel, J., and Dhaliwal, J., "Monitoring for Testing Throughout the Development Lifecycle," Journal of Information Technology Management, 25(3), 2014, 31-40.

Akbulut, A., Looney, C. and Poston, R.S. "Personalization Systems for Decisions Involving Risk: The Interactive Effects of User Personality and Suggestive Guidance," Journal of Information Technology Management, 2013, (24:4), pp. 34-50, (B, Discipline).

Stout, T., Poston, R., and Dhaliwal, J. "Preparing the T&E Workforce for the Speed of Need," International Testing and Evaluation Journal, 2012, (33:4), pp. 324-326.

Hu, T., Poston, R., and Kettinger, W. "Non-adopters of Online Social Network Services: Is It Easy to Have Fun Yet?" Communications of the Association for Information Systems, 2011, (29:25), pp. 441-458. Abstract

Jain, R., Poston, R.S., and Simon, J.C. "An Empirical Investigation of Client Managers' Responsibilities in Managing Offshore Outsourcing of Software Testing Projects," IEEE Transactions on Engineering Management, 2011, (58:4), pp. 743-757. Abstract

Dhaliwal, J., Onita, C., Poston, R.S., and Zhang, X. "Alignment within the Software Development Unit: Assessing Structural & Relational Dimensions between Developers and Testers," Journal of Strategic Information Systems, 2011, (20:4), pp. 323-342. Abstract

Jain, R.P., Simon, J.C., and Poston, R. 2011. "Mitigating Vendor Silence in Offshore Outsourcing: An Empirical Investigation," Journal of Management Information Systems (27:4), pp. 261-298. Abstract

Poston, R.S., Simon, J.C., and Jain, R. "Client Communication Practices in Managing Relationships with Offshore Vendors of Software Testing Services," Communications of the Association for Information Systems, 2010, (27:9), pp. 129-148, Available at: http://aisel.aisnet.org/cais/vol27/iss1/9.

Stafford, T. and Poston, R. S. 2010. "Online Security Threats and User Intentions: A Model of Computer Protection Motivation," IEEE Computer (43:1), pp. 58-64. Abstract

Poston, R. S., Kettinger, W. J. and Simon, J. C. 2009. "Managing the Vendor Set: Achieving Best Pricing and Quality Service in IT Outsourcing," MIS Quarterly Executive (8:2), pp. 45-58. Abstract

Looney, C., Akbulut, A., and Poston, R. S. 2008. "Understanding the Determinants of Service Channel Preference in the Early Stages of Adoption: A Social Cognitive Perspective on Online Brokerage Services," Decision Sciences Journal (39:4), pp. 821-857. Abstract

Poston, R. S. 2008. "Using and Fixing Biased Rating Schemes," Communications of the ACM (51:9), pp. 105-109.

Stafford, T. F., Poston, R. S., and Hennington A. 2005. "Spyware: The View from the [Online] Street," Communications of the ACM (48:8), pp. 96-99.

Poston, R.S., Spier, C. 2005. "Effective Use of Knowledge Management Systems: A Process Model of Content Ratings and Credibility Indicators," MIS Quarterly (29:2), pp. 221-244. Abstract

David, J., Dunn, C., McCarthy, W., and Poston, R.S. "The Research Pyramid: A Framework for Accounting Information Systems Research," Journal of Information Systems, Spring 1999, pp. 7-30.

For a more comprehensive list of Dr. Poston's publications, click here