Interlibrary Loan Services During COVID-19
The Interlibrary Loan Department may be unable to fulfill requests for physical materials due to libraries across the country suspending services. Because of the current worldwide outbreak of COVID-19, it is very difficult to fulfill requests for physical formats (books, DVDs, scores, CDs, etc.) Please continue to place requests and we may contact you to discuss how we can best provide access.
We remain committed to supporting our users and will continue to provide electronic resources for your teaching, learning, research, and leisure needs.
COVID-19 and ILLiad Due Dates
If you currently have an ILL item checked out, you are welcome to hold onto it. We are working to extend due dates for ILL loans. We, and our library colleagues across the globe, understand the situation with COVID-19 and are providing renewals for physical materials.
Please contact us with any questions, concerns, or suggestions you may have via email: firstname.lastname@example.org.
Visit our Covid-19 Library Services Guide and explore ways to accessing library resources online. The Libraries will continue to offer remote services through ONLINE CHAT SERVICE and through ONLINE RESEARCH CONSULTATIONS.
How do I use ILL at the University of Memphis?
Create your at ILL account at “ILLiad Logon.” ILLiad is the name of the ILL management software used at the UofM. Enter your University of Memphis Username and Password.
You may submit requests for materials using the Request Forms on your account. You may also submit requests through many of the University of Memphis databases.
When your request is available, we will notify you through your University of Memphis e-mail account. Most article requests are filled electronically, and the notification e-mail will give you the directions for downloading the file. Loans may be picked up at the Check-Out Desk on the first floor of McWherter Library with your UofM ID.
Faculty may choose to have their ILL Loans and circulating McWherter Library materials delivered to the administrative offices of their departments. See I’m a Faculty Member. How do I Arrange for Delivery?
Interlibrary Loan (ILL) service is available through the ILLiad system of the University Libraries. Currently enrolled University of Memphis students, TN eCampus students, faculty, and staff, may obtain academic research materials needed for use in completing University-related research or academic study which are not available in the collections of the University Libraries. Research related to outside employment, commercial or personal pursuits is not supported nor is it available to alumni. The ILL service is for faculty, staff and enrolled students, only; it does not extend to one’s spouse or children.
- Research that is required as a component of employment with the University (i.e. faculty scholarship)
- Research or academic study that is a required component of a degree-granting program of study.
If not qualified for ILL Service of the University Libraries the Memphis Public Library & Information Center may be able to supply material.
For other libraries wishing to submit an ILL request to UofM Libraries (TMA), requests are accepted through OCLC, RapidILL, mail, e-mail, or fax.
Interlibrary Loan supports the instructional, research, and scholarly activities of the University of Memphis faculty, staff, and students. The ILL Office will only request materials needed for scholarly research and ILL personnel reserves the right to cancel requests that do not fall into this category. The following types of requests may be canceled and users notified:
- Required textbooks for courses in which you are enrolled
- Research related to outside employment, commercial pursuits, personal enjoyment, interest, or hobby.
- Print or Electronic material available at UofM Libraries or through licensed UofM databases
- Audiovisual materials not related to University-related research or academic study
- Dissertations & Theses (Check UofM Database: ProQuest Dissertations & Theses Global)
- Items on Reserve or in Special Collections at UofM Libraries
- Materials held only in libraries outside of the United States
- Entire issues of journals
- Genealogical materials
- Rare/fragile materials
- Reference books
- Items held only by other institutions’ special collections or archives
Requests are welcome for other material, including regularly circulating UofM books that are checked out or missing. Please notify the Circulation Staff if material is not found on the shelf as expected.
The University Libraries absorb most fees and charges associated with securing material from other libraries on behalf of the user, which may include processing as well as Copyright Royalty fees for articles. An average cost to process and secure a single item is around $25.00. There are a few exceptions to the general rule but you will be advised in advance of any charges and/or prepayment requirements. You may be contacted under the following circumstances:
- Extensive copying, processing & handling, or extensive reproduction by the supplying library (e.g. Microform or photographic reproductions)
- Requests that exceed $25
FINES: Library users are responsible for overdue fines, which are $1.00 per day for ILL requested material. In addition, any costs associated with damage or loss while “checked out” for use is the responsibility of the requesting person. Charges for loss or damage is at a rate to be determined by the lending library, which may include replacement charges as well as a processing or repair fee. Fines, fees, and replacement charges are posted to one’s library account which then goes to the University account where payment is possible electronically.
Overdue notices are a courtesy and go only to the University of Memphis email account. Users are not exempt from overdue fines/replacement charges for the reason of not receiving an overdue notice. The due date is posted on the strap of all borrowed materials. Also, users can login to their ILLiad account to view the due date or request an extension if lending libraries allow renewals.
Usually, for books, DVDs, and other items that cannot be scanned, it takes 3 -10 working days from the time your request is processed to the time the material is waiting at the Check Out Desk for pickup. Requests for journal articles, book chapters, and other material that can be scanned or photocopied can vary greatly depending on the nature of the article, ranging from one day to several weeks. This length of time is dependent upon many factors: which library has the material you have requested, how far away they are, whether the material is currently checked out to another borrower, and whether the Interlibrary Loan Department has an abnormally large number of requests to fill.
You will be notified that your material has arrived via your University of Memphis e-mail account. If you do not know your e-mail address, please click here to go to the University Information Systems Help Desk's page on UUIDs.
Your materials will be waiting for you at the McWherter Library Check-Out Desk. You may pick up your materials any time that the Check Out Desk is open and staffed. In order to pick them up, you MUST bring your University of Memphis ID. If you are picking up an item for another person in addition to your needing your University of Memphis ID, that individual must have previously completed a Proxy Borrower Application and had you approved as a "proxy borrower."
If you do not have an ID card, or would like more information about ID cards, please
visit the Identification Card Information page in the Business and Finance section of the UofM Web site.
If you are an Extended Programs student, you may not have been given an ID, or it may be difficult for you to get to the main UofM campus. In that case, arrangements can be made to have the materials delivered to you. Please be sure to note on your request forms if you are an Extended Programs student so that we can accommodate your needs.
How do I get access to library materials if I'm at the Lambuth campus or enrolled in Extended Programs/eCampus classes?
University of Memphis students, faculty, and staff at the Lambuth campus and in fully remote programs who live outside a 30 mile radius from the Memphis campus may use Interlibrary Loan to request library materials. Remote programs include fully online degree programs and fully off-campus programs listed on the University of Memphis Extended Programs web pages. If you meet the requirements above, choose the Lambuth Campus or Extended Programs/eCampus option when you register for Interlibrary Loan.
University of Memphis, University Libraries’ materials, such as books, will be delivered to the Lambuth Campus Library or mailed to the user's address. Although we are unable to mail the property of other institutions, we can deliver it to the Lambuth Campus Library for users to pick up and drop off. Journal articles, book chapters, and similar materials will be delivered electronically.
Materials will be mailed through the U.S. Postal Service, which can take a week or more. Consider requesting materials from a local library with which you are affiliated if you need materials quickly.
If materials are mailed to your home address (for Extended Programs/eCampus users), you are responsible for returning them to the UM Libraries by their due dates. Lambuth library patrons may return materials at the Lambuth Library.
The lending library sets the loan period for your ILL loans, which can be from a couple of days to a couple of months. Look on the book-strap attached to the item you’ve borrowed for the due date, or logon to your ILL Account to view your Checked Out Items. You may request renewals through your ILL Account 5 days before and up to 2 days after the due date, unless the book-strap indicates that renewals are not allowed. When you request a renewal, your due date is extended by 5 days while we pass on your renewal request to the lending library. Logon to your ILL Account before the 5-day extension is up to see the new due date. We will let you know via e-mail if your renewal request is denied. Return ILL loans at the Check-Out Desk on the first floor of McWherter Library.
If you loan is eligible for renewal, that information will appear in your notification
e-mail and on your item "bookstrap" on the front cover. Renewals are granted at the
discretion of the lending library.
You must renew online through your ILLiad account or by contacting the ILL office. To renew online, login to ILLiad and, under the View Menu, select "Checked Out Items." From the list of items checked out to you, click the transaction number for the item you wish to renew to see the details of that request.
When viewing the detail of your request, look for the line titled "Renewals Allowed?"
If the value is "yes," you can request a renewal by clicking "Renew Request" at the
top of the page. If the value is "no," then the library providing the material will
not renew our loan and you must return the material by the due date.
Renewals should be requested before the loan is overdue but there is a one-day grace period for the day after it is due. After that, the loan becomes overdue, can no longer be renewed, and should be returned as soon as possible.
If you need help, please e-mail or phone the ILL office 901.678.2262during regular business hours.
If you lose or damage material ordered through Interlibrary Loan, you will most likely have to pay to replace the item, a price which is determined by the lending library. You will also have to pay whatever has accumulated in overdue fines, which are $1.00 per day. Repeated loss of or damage to material may result in a permanent suspension of interlibrary loan privileges.
McWherter Library offers Document Delivery to faculty. This service is limited to circulating materials from the McWherter Library and to loans obtained through ILL. We do not currently provide delivery of articles from our print/microform collection.
Daily, Monday-Friday, items will be checked out to your library/ILL Account and delivered to your department’s administrative office. You are responsible for renewing or returning the delivered materials by their due dates to McWherter.
Submit all requests through your ILL Account. You do not need to specify if the material is available at McWherter Library.
To arrange for delivery, please logon to your ILLiad account.
- Select CHANGE USER INFORMATION
- Choose MAIL TO ADDRESS for your loan delivery method
- Give the building and room number of the administrative office of your department
- Select your Department from the drop-down menu
- Click SUBMIT INFORMATION
Please send questions/comments/suggestions to