FAQs

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Why are we replacing our current financial and human resource systems?

Replacing our financial and human resource systems is a milestone in the UofM's administrative capability that aligns with the Ascend Strategic Plan. Utalizing Oracle Cloud will modernize our systems and processes and lays the foundation for dramatically improving access to data. A modern administrative system will deliver functionality that is currently distributed across several systems, meaning campus will have one reliable, accessible source of truth for business process execution and reporting. This will reduce the administrative burden associated with conducting basic business processes. Finally, we will have the ability to transform how work is done in the future by converting manual processes to automated procedures that save time, increase accuracy and enhance our reporting ability.

What is the project status?

The go-live, transition to Oracle Cloud, will launch January 5, 2026.

Which systems are changing?

Click here to view a comprehensive list of systems transitioning, partially or completely, to Oracle Cloud.

To view more resources related to SOAR, visit the SOAR Resources Site.

Is there training available?

Yes, training is currently available and ongoing. Click here to access Oracle Training.

How will I access the Oracle Cloud system?

Access to the Oracle Fusion Cloud system will be from the myMemphis portal. 

I am not able to access Oracle Cloud.

Are you on the VPN? Oracle access is only allowed from the university network. You must be on campus or using the VPN to access the system VPN - Virtual Private Network - umTech.

I am logged to Oracle Cloud, but don’t see my tiles.

Have you disabled the browser setting for DNS over HTTPS? Instructions available here: how-to-disable-dns-over-https.pdf.

I cannot take action (Approve, Reject, etc.) from an Oracle Fusion Action Required email

You receive an email from Oracle similar to below:

The message you sent appears to be un-solicited. If you are responding to a notification, use the response link that was included with your notification.
The response message is not from the original account to which notification had been sent. Actionable notifications should be responded from the same account to which it had been sent.

This can occur when you are using an email alias. Oracle sends the message to uuid@memphis.edu; however, the email is received at your alias address. 

We are currently working on a resolution to this issue. For now, you should go directly to Oracle to take action on these items.