Standards of Performance

1. Maintain sound business practices and integrity
   Practice fiscal responsibility
   Build and maintain trust
   Ensure public confidence with integrity
   Adhere to policies, procedures, and ethical standards

2. Communicate clearly and professionally
   Focus on key needs and concerns
   Respect and value people
   Ensure accurate two-way communication; use correct grammar
   Address concerns of customers

3. Interact constructively with all customers
   Conduct business fairly and impartially
   Value diversity and determine customer needs
   Provide useful assistance or information
   Solicit feedback to monitor performance

4. Provide accurate data, information, and reports
   Verify accuracy of all material to be communicated
   Provide valid and reliable information
   Assume ownership and accountability
   Address appropriate concerns, issues, priorities, and needs

5. Respond to inquiries and requests in a timely and professional manner
   Provide initial response within two days
   Prepare final response with content and format matching customer’s needs
   Refuse discussions of confidential matters with personnel not involved in issue
   Provide final response by the established deadline

6. Satisfy customers who use Procurement and Contract Services
   Identify and support customer’s key concerns, issues, priorities, and needs
   Face problems and solve them
   Respond with quality service or information that meets customer needs
   Exceed expectations