New Help Desk Ticketing System

TOPdesk logo

Information Technology Services transitioned to a new help desk ticketing system for incident reporting and service requests.

Requests for assistance from Information Technology Services (ITS) are created in the new system, hosted by TOPdesk. When navigating to https://umhelpdesk.memphis.edu, a new interface is presented. The new help desk ticketing system has a fresh look and is easier to use. ITS hosts training on the new help desk ticketing system. Courses are listed in Learning Curve as - New Helpdesk Ticketing System (TOPdesk) (Beginner).

TOPdesk Documentation for Technicians (Full Documentation)

 TOPdesk Using Change Management Module (Full Documentation)

TOPdesk Documentation for Faculty, Staff and Students using Self-Service (Full Documentation)

Creating Reports in TOPdesk (Full Documentation) (Note: You may need to put in a request for report creation capabilities.)

Training for campus community who make requests using the ITS help desk ticketing system

Register for training sessions on Learning Curve.
Helpdesk Ticketing System (TOPdesk Introduction) is a Subject matter you will choose that will display all of the training. ITS is committed to making this change as seamless as possible. Feel free to contact ITS by email at umtech@memphis.edu or by phone at 901.678.8888 with questions or concerns.