Administrative Process Improvement Project
University of Memphis Photo
GA Appointment for Shared Services

Project Scope:

Utilizing the existing AS IS process map as a starting point, develop a TO BE in the pilot Shared Services center for the GA Appointment process. If warranted and in phases if needed, design and implement this new process, utilizing current University policy, existing technology and the online Shared Service Center 'ticket' system.

Project Team  

Reports and Updates:

Project Plan (requires login)

Agenda/Minutes (requires login)


Process Maps:

"AS IS" Process

"TO BE" Process

"TO BE" Revisions Process

"TO BE" Termination Process


September 2013 update:

"AS IS" Process 


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Last Updated: 1/29/15