Welcome to University Process Improvement

In the spring of 2010, the university launched the first institutional Process Improvement project. To date, over 100 plus projects have been completed. Together these projects involved over 600 faculty and staff members from across the university. Teams address a wide variety of processes, touching on finance, human resources, academic and student support, and research functions. Significant improvements are being made. 

Business Process Improvement (BPI) is defined as "the systematic examination and improvement of processes". It is the business practice of identifying, analyzing and improving existing processes to optimize performance, meet best practices and improve the customer/end-users' experience.

The objectives for the University of Memphis are:

  • Effectiveness - Does the process produce the desired results and meet the customer's/clients needs?
  • Efficiency - Does the process minimize the use of resources and eliminate waste?
  • Adaptability - Is the process flexible in the face of changing needs?

Process improvement continues to be a high priority for the University of Memphis as we tackle the challenges facing higher education. The program supports our institutional initiatives to achieve efficiencies, improve effectiveness, and increase service quality. 

Departmental Information

Mailing Address:
005 Johnson Hall
Memphis, TN 38152

Office Hours:
Monday thru Friday, 8 a.m. to 4:30 p.m.

Phone: 901.678.2213  |   E-mail: processimprovement@memphis.edu