Administrative Process Improvement Project
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Hobson Retain Message Review

Project Scope: 

Review current practices and processes of creating and sending messages through Hobson’s Retain; review the population of messages sent to students via that tool for content and clarity; revise and consolidate messages where applicable and in consultation with the appropriate office; determine appropriate delivery schedules (i.e., should messages only be sent weekly?); develop recommendations for wider sharing of effective messages currently being used by a single department, college, or other unit; establish an ongoing structure for message review after the team’s work is concluded; develop and disseminate a guide documenting how to best use Hobson’s Retain; incorporate best practices from other institutions to the extent practical.

 Project Team:  

Reports and Updates:

Project Plan (requires login)

Team Minutes (requires login)

Process Maps:

"AS IS" Process

"TO Be" Process

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Last Updated: 5/9/13