Student Financial Appeals

Project Scope:

Review the current policies, practices and administrative processes relating to Student's financial appeals as they relate to registration fees and determine the lifespan of the current Bursar system.  Include detail process mapping to design and implement an improved electronic process.

Second Phase Second Level Appeals:  Incorporate the Vice-President Finance appeal team to review request and documents using the new online system.  Build workflow for approval or denial using electronic approval process design.

PROPOSED TIMELINE: Updates completed for Fall 2015 appointments

Agenda/Minutes Project Plan "AS IS" Mapping "TO BE" Mapping

Project Updates: 

Project Team:

Phone: 901.678.2213  |   E-mail: processimprovement@memphis.edu