Mail Services PO Box Rental & Billing Processes

Project Scope:

Review Mail Services current practices and administrative processes relating to the opening and closing of a student's/employee's PO Box. Review the billing process and identify areas for automation to eliminate errors, update student's Banner 'campus box' address type with up to date data from the Mail Services system (Bizhub) to allow the ability to compare data with Banner and Bizhub. Create reports to assist Mail Services in identifying students who are no longer affiliated with the university, design a practice to close those PO boxes, eliminating unnecessary charges to the student' account and update webpages. Include detail process mapping to design and implement an improved process.

PROPOSED TIMELINE: March - June 2016

Agenda/Minutes Project Plan "AS IS" Mapping "TO BE" Mapping
 

Project Updates:

Project Team:

Phone: 901.678.2213  |   E-mail: processimprovement@memphis.edu