Enrollment Services

The Division of Enrollment Services includes the offices of Undergraduate Admissions, Recruitment, New Student Orientation, Financial Aid, Scholarship, and the Registrar. Additionally, we have a One-Stop Center to streamline the information assistance process for our students who visit us in Wilder Tower or call us on the telephone. All of our offices are located in Wilder Tower and are open Monday through Friday from 8:00 am to 4:30 pm (extended hours during peak registration periods).

The Vice Provost’s office staff and the unit leadership are featured below. We are committed to offering excellence in service to our current and prospective students in an effort to support the attainment of higher education goals for our students.

Enrollment Services Administration

William AkeyDr. William Akey
Vice Provost for Enrollment Services

Phone: 901.678.3993
E-mail: wakey@memphis.edu 
Office: 200 Wilder Tower

Dr. William Akey has over 30 years of higher education experience and over 20 years of experience in administrative roles. Dr. Akey started his higher education career at the University of Memphis as an academic counselor in 1985 (formerly Memphis State University). His other U of M roles include serving as the Associate Director of Admissions, Director of Recruitment and Orientation Services, Assistant Vice Provost for Enrollment Services, Assistant Professor Department of Leadership/Director of Dual Enrollment Programs, Associate Dean of the University College, Special Assistant to the Provost, and currently serves as the Vice Provost for Enrollment Services.

Dr. Akey is a Memphis State University/University of Memphis alumnus having earned his bachelor’s degree (’81), master’s degree (’82), education specialist degree (’87) from Memphis State University and his doctorate (’06) from the University of Memphis. Dr. Akey’s doctoral research focused on student indebtedness and college student financial literacy.


Darla KeelDr. Darla Keel
University Registrar

Phone: 901.678.5755
E-mail: darkeel@memphis.edu
Office: 003 Wilder Tower

Dr. Darla Keel came to the University of Memphis as an undergraduate student in 1991 and after graduating, she began her higher education career here in Institutional Research. She has worked as the Associate Registrar and Director of Technical Services and Support at Arkansas State University, the Registrar at the University of Tennessee Health Science Center, and as a senior consultant for Ellucian. She was excited to have the opportunity to become the Registrar at the University of Memphis in August 2016. Dr. Keel continuously seeks ways to improve all processes through the use of technology and new approaches.


Eric StokesDr. Eric M. Stokes
Director of Undergraduate Admissions and Orientation

Phone: 901.678.2111
E-mail: mstokes3@memphis.edu
Office: 204 Wilder Tower

Dr. Eric Stokes is the Director of Undergraduate Admissions and Orientation at the University of Memphis. He proudly joined the Tiger family in the summer of 2017. In his 14 year admissions career he has traveled nationally to recruit students, coordinated overnight visit programs, and mentored students to become college graduates, leaders, and young professionals.

Eric is an enthusiastic educator with a passion to serve his community. His mission at the UofM is to increase freshmen and transfer enrollment, while also enhancing the academic quality and diversity of the class.

Eric is a native of Knoxville, TN. He is an alumni of the University of Tennessee at Chattanooga (2002) and The University of Tennessee in Knoxville (2004, 2017). His dissertation title was: The impact of non-cognitive factors on first-year GPA for university eligible students from low-performing high schools. Eric is a 2017-2019 board member of SACAC (Southern Association of College Admissions Counselors), as well as the 2015-2018 co-chair for NACAC’s (National Association of College Admissions Counselors) African American Special Interest Group.


Rob KnissDr. Rob Kniss
Director of Student Financial Aid

Phone: 901.678.4825
E-mail: rskniss@memphis.edu
Office: 103 Wilder Tower

Dr. Rob S. Kniss is the Director of Student Financial Aid at the University of Memphis, joining the University in January of 2020. Dr. Kniss has 15 years of higher education experience in several different roles. He served as an admissions counselor in 2005 for Baker College in Michigan before transitioning into financial aid at Michigan State University (MSU) in 2006. Dr. Kniss served in several capacities for MSU financial aid including processing, customer service, liaison for the office of study abroad and Dubai, athletic aid coordinator, functional lead for a multi-million dollar financial aid systems upgrade, and assistant director. In 2017 Dr. Kniss became the Director of Student Financial Services for Albion College in Michigan where he spent more than two years before joining the U of M.

Dr. Kniss is a Michigan State University alumnus having earned his bachelor’s degree (’03), master’s degree (’11), and his doctorate (’17) from MSU. Dr. Kniss’ doctoral research focused on Pay for Play for College athletes, and the role the judicial system and court cases have played in the regulation of amateurism in college athletics.


Kenya SandersKenya Sanders
Business Officer

Phone: 901.678.1375
E-mail: klsander@memphis.edu
Office: 200 Wilder Tower

Kenya Sanders began working at the University of Memphis in 2006 as the Administrative Associate for the Academic Vice Provost Office and the Office of Environmental Health & Safety. She has also served as the Business Officer in the Office of the Provost prior to becoming the Business Officer for the Enrollment Services Division. Kenya provides budgetary leadership for the offices of Admissions, Recruitment, Orientation, Financial Aid, Scholarships and the Registrar.


Courtney OriansCourtney Orians
Associate Director for Dual Enrollment and Special Programs

Phone: 901.678.3995
E-mail: cckelly@memphis.edu
Office: 200 Wilder Tower

Courtney Orians has over twelve years of combined experience in secondary and higher education that includes dual enrollment course design and six years of experience teaching Business Technology, dual enrollment courses for a public school system. Currently, Courtney serves as the Associate Director of Admissions for Dual Enrollment & Special Enrollment Programs. Other work that Courtney has enjoyed while at the U of M include External Activities Coordinator for the Center for Innovative Teaching & Learning, adjunct instructor for University College, Program Coordinator and Instructional Designer for the Adult and Higher Education program under the Department of Leadership.


Maggie BowersMaggie Bowers
Manager One Stop

Phone: 901.678.3211
E-mail: mwbowers@memphis.edu
Office: 103 Wilder Tower

Maggie Bowers is a native Memphian and alumni of the University with a B.S. in Education and a M.S. in Counseling and Student Personnel Services. She has 20 years of experience in secondary and higher education. Her experience includes teaching, college placement counseling, recruitment, special events, New Student Orientation and prior learning assessment. Her passion is in helping students and parents navigate through the transition from high school to college.


Lofton WilbornLofton Wilborn
Assistant Director of Financial Aid and Scholarships

Phone: 901.678.3213
E-mail: lwilborn@memphis.edu
Office: 201 Wilder Tower

Lofton Wilborn has worked in higher education for over 13 years in various roles. He currently serves as Assistant Director in the office of Financial Aid & Scholarship. He brings a passion to assist students in attaining their educational goals. Lofton is a proud graduate of the University of Memphis with a Bachelor of Business Administration.


Adam JohnsonAdam Johnson
Assistant Director for Recruitment and Enrollment Services-Lambuth Campus

Phone: 901.678.1964
E-mail: ljhnsn35@memphis.edu
Office: 705 Lambuth Blvd, Jackson, TN

Adam has worked in higher education for the past decade, starting out as an admissions counselor at UT Martin in the fall of 2008. Adam joined the University of Memphis to coordinate recruitment efforts at the UofM Lambuth Campus in 2013. Adam has a great passion for higher education and strives to make the transition easy for students and parents as they enter college. Adam values the many relationships that he is able to develop with students, guidance counselors, and other people in the Admissions field.


Kyra KurapatiKyra Kurapati
Administrative Associate

Phone: 901.678.2332
E-mail: krkrpati@memphis.edu
Office: 200 Wilder Tower

Kyra R. Kurapati is a Pohnpei native of the Federated States of Micronesia. She started her career in higher education as a program assistant and administrative assistant of General Academics, Recreation, and American Sign Language at the University of Alaska Community and Technical College. She also served as the University Scholarship Officer and Admissions Office Assistant at Texas A&M University-Kingsville, where she acquired her B.A. in Business Management. Kyra now serves as the Administrative Associate for the department of Enrollment Services. She is also working towards a master's degree in Business Administration with a concentration in Healthcare Management.