The Division of Enrollment Services includes the offices of Undergraduate Admissions, Recruitment, New Student Orientation, Financial Aid, Scholarship, and the Registrar. Additionally, we have a One-Stop Center to streamline the information assistance process for our students who visit us in Wilder Tower or call us on the telephone. All of our offices are located in Wilder Tower and are open Monday through Friday from 8:00 am to 4:30 pm (extended hours during peak registration periods).
The Vice Provost’s office staff and the unit leadership are featured below. We are committed to offering excellence in service to our current and prospective students in an effort to support the attainment of higher education goals for our students.
Enrollment Services Administration
Dr. William Akey
Vice Provost for Enrollment Services
Office: 200 Wilder Tower
Dr. William Akey has over 30 years of higher education experience and over 20 years of experience in administrative roles. Dr. Akey started his higher education career at the University of Memphis as an academic counselor in 1985 (formerly Memphis State University). His other U of M roles include serving as the Associate Director of Admissions, Director of Recruitment and Orientation Services, Assistant Vice Provost for Enrollment Services, Assistant Professor Department of Leadership/Director of Dual Enrollment Programs, Associate Dean of the University College, Special Assistant to the Provost, and currently serves as the Vice Provost for Enrollment Services.
Dr. Akey is a Memphis State University/University of Memphis alumnus having earned his bachelor’s degree (’81), master’s degree (’82), education specialist degree (’87) from Memphis State University and his doctorate (’06) from the University of Memphis. Dr. Akey’s doctoral research focused on student indebtedness and college student financial literacy.
Office: 200 Wilder Tower
Jacqueline Rasnic joined the University of Memphis family in August 2017. She has an extensive background in customer service and enjoys applying those skills in a higher education setting. She received a Bachelor’s degree in History from the University of Virginia’s College at Wise in 2008 and is currently pursuing a Master’s in Public Administration with a concentration in non-profits at the UofM.
Associate Director for Dual Enrollment and Special Programs
Office: 200 Wilder Tower
Courtney Orians has over twelve years of combined experience in secondary and higher education that includes dual enrollment course design and six years of experience teaching Business Technology, dual enrollment courses for a public school system. Currently, Courtney serves as the Associate Director of Admissions for Dual Enrollment & Special Enrollment Programs. Other work that Courtney has enjoyed while at the U of M include External Activities Coordinator for the Center for Innovative Teaching & Learning, adjunct instructor for University College, Program Coordinator and Instructional Designer for the Adult and Higher Education program under the Department of Leadership.
Office: 200 Wilder Tower
Kenya Sanders began working at the University of Memphis in 2006 as the Administrative Associate for the Academic Vice Provost Office and the Office of Environmental Health & Safety. She has also served as the Business Officer in the Office of the Provost prior to becoming the Business Officer for the Enrollment Services Division. Kenya provides budgetary leadership for the offices of Admissions, Recruitment, Orientation, Financial Aid, Scholarships and the Registrar.
Manager One Stop
Office: 103 Wilder Tower
Maggie Bowers is a native Memphian and alumni of the University with a B.S. in Education and a M.S. in Counseling and Student Personnel Services. She has 20 years of experience in secondary and higher education. Her experience includes teaching, college placement counseling, recruitment, special events, New Student Orientation and prior learning assessment. Her passion is in helping students and parents navigate through the transition from high school to college.
Dr. Darla Keel
Office: 003 Wilder Tower
Dr. Darla Keel came to the University of Memphis as an undergraduate student in 1991 and after graduating, she began her higher education career here in Institutional Research. She has worked as the Associate Registrar and Director of Technical Services and Support at Arkansas State University, the Registrar at the University of Tennessee Health Science Center, and as a senior consultant for Ellucian. She was excited to have the opportunity to become the Registrar at the University of Memphis in August 2016. Dr. Keel continuously seeks ways to improve all processes through the use of technology and new approaches.
Karen M. Smith
Director of Student Financial Aid
Office: 108 Wilder Tower
Karen M. Smith has over 30 years of Financial Aid experience and over 25 years of experience in administrative roles. Karen started her higher education experience at a community college in Northern Las Vegas where she served as College Work Study Coordinator serving over 16,000 students. She started at the U of M in 1987 as a Financial Aid Counselor and then moved onto other positions as an Assistant Director, Associate Director and now the Director serving over 21,000 students at the U of M.
Dr. Eric M. Stokes
Director of Undergraduate Admissions and Orientation
Office: 204 Wilder Tower
Dr. Eric Stokes is the Director of Undergraduate Admissions and Orientation at the University of Memphis. He proudly joined the Tiger family in the summer of 2017. In his 14 year admissions career he has traveled nationally to recruit students, coordinated overnight visit programs, and mentored students to become college graduates, leaders, and young professionals.
Eric is an enthusiastic educator with a passion to serve his community. His mission at the UofM is to increase freshmen and transfer enrollment, while also enhancing the academic quality and diversity of the class.
Eric is a native of Knoxville, TN. He is an alumni of the University of Tennessee at Chattanooga (2002) and The University of Tennessee in Knoxville (2004, 2017). His dissertation title was: The impact of non-cognitive factors on first-year GPA for university eligible students from low-performing high schools. Eric is a 2017-2019 board member of SACAC (Southern Association of College Admissions Counselors), as well as the 2015-2018 co-chair for NACAC’s (National Association of College Admissions Counselors) African American Special Interest Group.
Coordinator of Recruitment and Enrollment Services - Lambuth
Office: 705 Lambuth Blvd, Jackson, TN
Adam has worked in higher education for the past decade, starting out as an admissions counselor at UT Martin in the fall of 2008. Adam joined the University of Memphis to coordinate recruitment efforts at the UofM Lambuth Campus in 2013. Adam has a great passion for higher education and strives to make the transition easy for students and parents as they enter college. Adam values the many relationships that he is able to develop with students, guidance counselors, and other people in the Admissions field.
Assistant Director of Financial Aid and Scholarships
Office: 201 Wilder Tower
Lofton Wilborn has worked in higher education for over 13 years in various roles. He currently serves as Assistant Director in the office of Financial Aid & Scholarship. He brings a passion to assist students in attaining their educational goals. Lofton is a proud graduate of the University of Memphis with a Bachelor of Business Administration.