service_desk

Technology with a purpose.

Mission

The mission of the ITS Service Desk is to effectively deliver problem-solving solutions to students, staff, and faculty members while meeting and exceeding customer service expectations with friendly and knowledgeable staff.

Vision

The Service Desk wants to be recognized as the heartbeat and first-point-of-contact for technology services and support to the UofM community. We are driven by our commitment to top notch service at every contact and opportunity.

Values

SERVICE – Supportive, Efficient, Resourceful, Vigilant, Integrity, Courteous, Effective