Crucial Conversations

Next Session

  • TBD
  • This training is being held virtually via Zoom.
  • Each daily session will start at 8:30 AM. Day 1 and Day 2 will end at 11 AM, and Day 3 will end at 11:30 AM. All times are in the Central Time Zone.
  • Instructor: Dr. Dennis Clark, ACC, and Shannon Carter, ACC 



  • $1795.00/Attendee 
  • FedEx Employees are eligible to use tuition reimbursement 
  • These classes can be paid for by invoice billing to your cost center or by you personally. Please obtain manager approval to use the cost center in writing (email).

**Update: Deferred payment is no longer available at the University of Memphis if you are using tuition reimbursement. You will need to pay for the course prior to the course start date (a payment link will be emailed to you) or you will not be allowed into the class. The only invoice payments that are allowed is when the course will be paid for by your cost center.**


Refund Policy

All trainings are NONREFUNDABLE within 14 days of the training’s scheduled start date. Attendees who wish to cancel within the 14-day nonrefundable period will need to email Rami Lotay (rslotay@memphis.edu) and give a detailed explanation as to why they cannot possibly attend, as they will still be liable for payment in full.


Waitlist Link

Click Here

Please note that submitting your information on the waitlist does not automatically reserve your spot. You will have to register/pay for training via a separate registration portal. 



A Crucial Conversation is a discussion between two or more people where the stakes are high, opinions vary, and emotions run strong. Crucial Conversations® for Mastering Dialogue gives people the skills to step into disagreement—rather than over or around it—and turn disagreement into dialogue for improved relationships and results. 
This is an eight-hour, interactive virtual class broken up into short segments over three consecutive days that will allow you to practice the concepts you learn.


Day 1:  You will learn how to identify a crucial conversation, tips and tools to get unstuck when you encounter one, and how to take responsibility for your emotions by owning your stories.

Day 2: The second day takes a deeper dive into how to master your stories, and you will explore how to move a crucial conversation from selfish intent to collaborative.

Day 3: You will learn about a framework to help you share your views, opinions and stories in a way that encourages others to respond. In addition, you will learn how to have those conversations in a safe way where others can talk about almost anything. The session ends with discussing how you will use what you learned in the course.



Who Should Attend

Leaders at all levels (individual contributors and management) will benefit from this course. If you are having any conversations at all where you want to get results, you will learn valuable concepts that you can use immediately in your daily role.

Class Schedule

Day 1: 8:30 am CT – 11 am CT. (2.5 hours)
Day 2: 8:30 am CT – 11 am CT. (2.5 hours)
Day 3: 8:30 am CT – 11:30 am CT. (3 hours)