Service Desk Dashboard

The ITS Service Desk sends customer satisfaction surveys to clients after their issue is resolved. For the calendar year 2017, the Service Desk received 2,032 survey responses. Below are the average survey ratings on a scale of 1 to 5 based on these ratings. (1 being very dissatisfied and 5 being very satisfied.)

• Average Courtesy Rating: 4.76
• Average Technical Rating: 4.68
• Average Timeliness Rating: 3.51
• Average Quality Rating: 4.68
• Average Overall Rating: 4.59