Technology — It's a Wonderful Thing!
umTech is your starting point for Information Technology Services here at the UofM. We're here because technology is such a huge part of the college experience; No matter what your comfort level is with using advanced technologies, umTech will help you get up to speed. We want you to be able to learn, teach, work, and stay connected through technology at the University of Memphis.
We answer your calls, visit staff and faculty offices, meet with you online or in our office to discuss technology. We also fix problems and host training sessions that could improve your performance and productivity. We will help you wrap your brain around the most innovative campus tools. With our help, you will be using technology to create, learn, explore, teach, and conduct business.
Need to Change or Reset Your UofM Password?
Want to reset your password? Please review our password page for videos and instructions. Your password, used with your Universal User ID (UUID), grants access to most of the University's technology resources and online services. This account password should be unique from every other password you use. Note: If you have recently changed your password, forget and re-add all UofM wireless networks on all of your devices. For more help connecting to on-campus wireless networks, visit our wireless page.
DUO Account Security
DUO provides a second form of verification in addition to a password when logging in. Users are encouraged to install the DUO mobile app. You can learn more about DUO on our DUO page.
Operational Hours for the Service Desk
Call the ITS Service Desk Call Center (901.678.8888) any day of the week! (Excluding
Monday - Friday, 8:00 am - 8:00 pm
Saturday, 10:00 am - 2:00 pm
Sunday, 1:00 am - 5:00 pm
ITS Service Desk Walk-in Hours (AD 100)
Monday - Friday, 8:00 am - 4:30 pm
You can contact the Service Desk for assistance with technical login difficulties or issues. Incoming calls after hours will be handled by voicemail services. If you require assistance after 8:00 pm, please leave a message or submit a service request.
Virtual Private Network (VPN)
Virtual Private Network (VPN) provides secure access to restricted University data using an off-campus computer. The VPN is required when using any home computer or laptop to access restricted data remotely. When working on the university’s VPN, we recommend that the latest Microsoft, Android, or Apple OS updates and security patches are applied, and that university data is handled in accordance with the University’s Data Security Policy.
To connect to the VPN, you must install a VPN client. A VPN client is software installed on your computer/laptop. This software allows access to a service installed on a central server on campus. After you install the virtual private network (VPN) client, you can connect to the University's VPN from anywhere. There are many UofM services that will now require VPN to be installed and used. For more information about the VPN and how to install, see our VPN page.
Zoom Video Conferencing
Enterprise video conferencing with real-time messaging and content sharing. Join anywhere, on Any Device. Simplified video conferencing and messaging across any device with up to 300 participants in a meeting. Zoom meeting syncs with your calendar system and delivers streamlined enterprise-grade video conferencing from your desktop and mobile device. Enable quick adoption with meeting capabilities that make it easy to start, join, and collaborate across any device. See our Zoom page for more information, documentation, and training.
That’s correct. Microsoft Teams is available to all faculty, staff and students. Microsoft Teams is the hub for group collaboration in Microsoft 365 that integrates people, content, and applications. Teams brings simplicity to teamwork by joining collaboration, sharing, and communication all under one platform. See our page about Microsoft Teams for more information.
Lab Hours of Operations
Lambuth Campus Labs, VJ - 203; Monday - Friday; 8:00 am - 4:30 pm
Lambuth Campus Labs, VJ - 205; Monday - Friday; 8:00 am - 4:30 pm
Lambuth Campus Labs, WSU- 006; Monday - Friday; 8:00 am - 4:30 pm; Sunday, 1pm - 6pm
Main Campus Labs
The Tech Hub (UC 265)
Monday - Friday, 8:00 am - 8:00 pm
Saturday, 9:00 am - 6:00 pm
Sunday, 11:00 am - 6:00 pm
McWherter Library Learning Commons (first floor only)
See library site for hours and availability.
OneDrive Available to All UofM Employees
Did You Know OneDrive, Microsoft’s cloud storage service, is available for all UofM employees? This service provides a solution for sharing documents with internal and external (non-UofM) colleagues while working on research, class projects or administrative collaboration. OneDrive has 5TB (terabytes) of available storage space. See IT6005 Campus Data Security Policy and the ITS Data Storage Guidelines for usage guidelines. Each UofM faculty, staff, or student are allotted 5TB of storage space in OneDrive.
To access OneDrive, visit the webmail site or sign into the OneDrive site and log in using your email and password. Look for the App Launcher (nine tiles in a square) at the upper left of the screen, near the Office 365 logo. Select OneDrive and let the collaboration begin. For more information about OneDrive see our OneDrive Page.
Faculty and staff also can place a service request with their LSP (local service provider) to install and link OneDrive to their desktop. Syncing all of your files to your OneDrive provides a safe backup that can be accessed online.