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In Response to COVID-19 . . .

During these challenging times, ITS is committed to supporting each member of the university community. We realize that many questions will surface when faced with how and what tools are available to remain effective and progressive as a faculty, staff or student. We are providing resources that will help to answer those questions. We have created a distinguishing page for solutions based on your affiliation with the university.


Technology — it's a wonderful thing!

umTech is your starting point for Information Technology Services here at the UofM. We're here because technology is such a huge part of the college experience; No matter what your comfort level is with using advanced technologies, umTech will help you get up to speed. We want you to be able to learn, teach, work, and stay connected through technology at the University of Memphis.

We answer your calls, visit staff and faculty offices, meet with you online or in our office to discuss technology. We also fix problems and host training sessions that could improve your performance and productivity. We will help you wrap your brain around the most innovative campus tools. With our help, you will be using technology to create, learn, explore, teach, and conduct business.


Operational Hours for the Service Desk

Call the ITS Service Desk (901.678.8888) any day of the week! (Excluding Some Holidays)

Monday — Friday, 8:00 am - 8: 00 pm
Saturday — 10:00 am - 2:00 pm
Sunday — 1:00 pm - 5:00 pm

You can contact the Service Desk for assistance with technical login problems or issues. Incoming calls after hours will be handled by voicemail services. If you require assistance after 8:00 pm, please leave a message or submit a service request.


Virtual Private Network (VPN)

Virtual Private Network (VPN) provides secure access to restricted University data using an off-campus computer. The VPN is required when using any home computer or laptop to access restricted data remotely. When working on the university’s VPN, we recommend that the latest Microsoft, Android, or Apple OS updates and security patches are applied, and that university data is handled in accordance with the University’s Data Security Policy.

To connect to the VPN, you must install a VPN client. A VPN client is software installed on your computer/laptop. This software allows access to a service installed on a central server on campus. After you install the virtual private network (VPN) client, you can connect to the University's VPN from anywhere. There are many UofM services that will now require VPN to be installed and used. For more information about the VPN and how to install, see our VPN page.


Zoom Video Conferencing

Enterprise video conferencing with real-time messaging and content sharing. Join anywhere, on Any Device. Simplified video conferencing and messaging across any device with up to 300 participants in a meeting. Zoom meeting syncs with your calendar system and delivers streamlined enterprise-grade video conferencing from your desktop and mobile device. Enable quick adoption with meeting capabilities that make it easy to start, join, and collaborate across any device. See our Zoom page for more information, documentation, and training. 


Microsoft Teams is Here!

That’s correct. Microsoft Teams is available to all faculty, staff and students. Microsoft Teams is the hub for group collaboration in Microsoft 365 that integrates people, content, and applications. Teams brings simplicity to teamwork by joining collaboration, sharing, and communication all under one platform. See our page about Microsoft Teams for more information


Chat Feature!

chat
At the ITS Service Desk we are always looking for new and innovative ways to assist our clients. We have implemented a chat feature on all of our main navigational pages to better assist with technical issues remotely. You will see the chat window floating on the right bottom portion of the page. If available, this chat feature will put you in direct contact with a member of the Service Desk to assist you. Once the chat is completed, a Service Desk ticket will be created and, if needed, will be escalated to a team that can assist. Chat hours are 8:00 am - 8:00 pm, Monday – Friday. We look forward to hearing from you.


Lab Hours of Operations
Beginning Friday, May 7 - August 19, 2021 

*University ID will be required to enter the buildings*
NOTE: This does not include holiday hours.

Lambuth 

Lambuth Campus Labs, VJ - 203; Monday - Friday; 8:00 am - 4:30 pm
Lambuth Campus Labs, VJ - 205; Monday - Friday; 8:00 am - 4:30 pm
Lambuth Campus Labs, WSU- 006; Monday - Friday; 8:00 am - 4:30 pm

Main Campus Labs

The Tech Hub (UC 265)

Monday - Thursday, 8:00 am - 6:00 pm
Friday, 8:00 am - 4:30 pm

McWherter Library Learning Commons (first floor only) 

See library site for hours.

Access to McWherter Library limited to first floor. Valid, current University ID card required. Use card swipe device at front door for access during these hours only. No public access. Practice social distancing -- no groups or shared spaces.

Music Library, Health Sciences Library, Lambuth Campus Library are all closed until further notice.

In accordance with recommended best practice of social distancing, all computers may not be available.


DUO Account Security

DUO provides a second form of verification in addition to a password when logging in. Users are encouraged to install the DUO mobile app. You can learn more about DUO on our DUO page. 

DUO Multi-factor Authentication is required for all employees. Multi-factor authentication strengthens the protection of your information by adding a step to confirm your identity when you access certain UofM services and sites.
Note: 
Mobile device users are encouraged to update to the latest version of iOS or Android OS for optimal security and functionality. Effective December 1, 2020, DUO Security will end support of the DUO Mobile application for iOS 11 and Android 7. Note: The DUO application may be restricted in some international countries, and clients may need to download the DUO Mobile APK App directly from DUO website.

DUO Tokens

The DUO token is a small, thumb-sized device that generates 6-digit codes or tokens to be used during DUO sign-on. The device requires no internet connection, no phone number, and is suitable for situations where the mobile app or phone cannot be used, such as in secure areas or when traveling.

DUO token

DUO tokens must be assigned to specific user accounts and cannot be shared. For faculty and staff, a DUO token can be requested via the following Service Desk form. DUO tokens are available for $20 and can be charged to a departmental index #. Tokens that are lost or damaged are subject to a $20 replacement fee. Students can order a DUO Token on this web page

 

Note: If you cannot log into iAm, you will need to contact the Service Desk for assistance.

Infographics

Requesting and Using DUO Token
Adding a Mobile Phone
Enabling Office Phone to Use DUO (Faculty & Staff Only)
Using DUO Mobile App
Deleting a Number or Device in DUO

Full DUO Documentation

View Full DUO Account Security Documentation 


OneDrive Available to All UofM Employees

Did You Know OneDrive, Microsoft’s cloud storage service, is available for all UofM employees? This service provides a solution for sharing documents with internal and external (non-UofM) colleagues while working on research, class projects or administrative collaboration. OneDrive has 5TB (terabytes) of available storage space. See IT6005 Campus Data Security Policy and the ITS Data Storage Guidelines for usage guidelines. Each UofM faculty, staff, or student are allotted 5TB of storage space in OneDrive.

To access OneDrive, visit the webmail site or sign into the OneDrive site and log in using your email and password. Look for the App Launcher (nine tiles in a square) at the upper left of the screen, near the Office 365 logo. Select OneDrive and let the collaboration begin. For more information about OneDrive see our OneDrive Page.

Faculty and staff also can place a service request with their LSP (local service provider) to install and link OneDrive to their desktop. Syncing all of your files to your OneDrive provides a safe backup that can be accessed online.