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Technology — it's a wonderful thing.

umTech is your starting point for Information Technology Services here at the UofM. We're here because technology is such a huge part of the college experience.;No matter what your comfort level is with using advanced technologies, umTech will help you get up to speed. We want you to be able to learn, teach, work, and stay connected through technology at the University of Memphis.

We answer your calls, visit staff and faculty offices, meet with you online or in our office to discuss technology. We also fix problems and host training sessions that could improve your performance and productivity. We will help you wrap your brain around the most innovative campus tools. With our help, you will be using technology to create, learn, explore, teach, and conduct business.


Vendor Decommission of umDrive

Information Technology Services (ITS) has been notified by the vendor that support for our umDrive platform will be discontinued effective Dec. 31, 2019. ITS has identified alternative services and prepared a plan to move data from umDrive that will cause as little disruption as possible.

umDrive will remain fully functional for fall 2019. Local Support Providers (LSPs) have been trained to assist with moving data to alternate spaces with similar or exact services as umDrive. You can find details on what services are available for storage, collaboration and publication at this website.

We understand this change is inconvenient, and we are committed to easing the discomfort as much as we can. For assistance with umDrive issues, please contact the Service Desk by calling 901.678.8888, emailing umtech@memphis.edu or visiting helpdesk.memphis.edu.


Duo Account Security

Duo Multi-factor Authentication is required for all employees. Multi-factor authentication strengthens the protection of your information by adding a step to confirm your identity when you access certain UofM services and sites.

Infographics

Requesting and Using DUO Token

Enabling Office Phone to Use DUO

Using Duo Mobile App

Full DUO Documentation

View Full Duo Account Security Documentation 


OneDrive Available to All UofM Employees

Did You Know OneDrive, Microsoft’s cloud storage service, is available for all UofM employees? This service provides a solution for sharing documents with internal and external (non-UofM) colleagues while working on research, class projects or administrative collaboration. OneDrive has 5TB (terabytes) of available storage space. See IT6005 Campus Data Security Policy and the ITS Data Storage Guidelines for usage guidelines. To access OneDrive, visit the webmail site and log in using your email and password. Look for the App Launcher (nine tiles in a square) at the upper left of the screen, near the Office 365 logo. Select OneDrive and let the collaboration begin.

Faculty and staff also can place a service request with their LSP (local service provider) to install and link OneDrive to their desktop. Synching all of your files to your OneDrive provides a safe backup that can be accessed online.


Telecommunications Upgrade

Information Technology Services will conducted an upgrade of our telecommunications infrastructure this summer.  The upgrade will provide several benefits including: improved reporting and analytics for call centers, additional support for voice-over-IP (VOIP), lower monthly operating costs, decreased capital expenditures for equipment replacement, security upgrades and future savings related to cloud-based technologies.

Major components of the upgrade project were performed during periods of low-call volumes in order to minimize campus impact.  No hardware changes were made to office phones as part of this upgrade.  Updates and additional information will be provided when the project plan is finalized.