Technology — It's a Wonderful Thing!
umTech is your starting point for Information Technology Services here at the UofM. We're here because technology is such a huge part of the college experience; No matter what your comfort level is with using advanced technologies, umTech will help you get up to speed. We want you to be able to learn, teach, work, and stay connected through technology at the University of Memphis.
We answer your calls, visit staff and faculty offices, meet with you online or in our office to discuss technology. We also fix problems and host training sessions that could improve your performance and productivity. We will help you wrap your brain around the most innovative campus tools. With our help, you will be using technology to create, learn, explore, teach, and conduct business.
Need to Change or Reset Your UofM Password?
Want to change or reset your password? Your password, used with your Universal User ID (UUID), grants access to most of the University's technology resources and online services. This account password should be unique from every other password you use. Effective July 31, ITS Service Desk staff will transition to supporting the new process and will no longer have the capability to assign “temporary” passwords. For more information about this self-service feature please, see the New Password Reset Process webpage for instructions on changing your password. Note: If you have recently changed your password, forget and re-add all UofM wireless networks on all of your devices. For more help connecting to on-campus wireless networks, visit our wireless page.
DUO Account Security
DUO provides a second form of verification in addition to a password when logging in. Users are encouraged to install the DUO mobile app. You can learn more about DUO and installing it, or reinstalling in on a new phone on our DUO page.
Operational Hours for the Service Desk
For our operational hours, including holidays, please see our hours page.
Virtual Private Network (VPN)
Virtual Private Network (VPN) provides secure access to restricted University data using an off-campus computer. The VPN is required when using any home computer or laptop to access restricted data remotely. When working on the university’s VPN, we recommend that the latest Microsoft, Android, or Apple OS updates and security patches are applied. For more information about the VPN and how to install, see our VPN page.
Zoom Video Conferencing
Enterprise video conferencing with real-time messaging and content sharing. Join anywhere, on Any Device. Simplified video conferencing and messaging across any device with up to 300 participants in a meeting. Zoom meeting syncs with your calendar system and delivers streamlined enterprise-grade video conferencing from your desktop and mobile device. Enable quick adoption with meeting capabilities that make it easy to start, join, and collaborate across any device. See our Zoom page for more information, documentation, and training.
That’s correct. Microsoft Teams is available to all faculty, staff and students. Microsoft Teams is the hub for group collaboration in Microsoft 365 that integrates people, content, and applications. Teams brings simplicity to teamwork by joining collaboration, sharing, and communication all under one platform. See our page about Microsoft Teams for more information.
Lab Hours of Operations
OneDrive Available to All UofM Employees
Did You Know OneDrive, Microsoft’s cloud storage service, is available for all UofM employees? This service provides a solution for sharing documents with internal and external (non-UofM) colleagues while working on research, class projects or administrative collaboration. OneDrive has 5TB (terabytes) of available storage space. For more information about OneDrive see our OneDrive Page.