Staff and Services
Below you will find our staff, listed by service area, as well as a list of the major services provided by each area.
Administration & Technology
Personnel
- Dr. Darla Keel, Assistant Vice Provost for Strategic Enrollment Systems and University Registrar
- Carol Laney, Associate Registrar/Strategic Enrollment Systems Administrator
- Debbie Lynch, Administrative Associate
----------------------------------------------- - Beverly Barker, Systems Support Specialist II
- Jessi Bromwell, Web Specialist II
- Kayla Evans, CRM Manager
- Keri Kerr, Systems Support Specialist II
- Holliday Ridge, Systems Support Specialist II
Services Provided
- Registrar Office support for the Banner Student system and supporting systems
- Slate CRM oversight, development, and maintenance
- Development and maintenance of Ocelot Chatbot with Banner Integration
- Registrar Office website development and maintenance
- Banner student security administration
- Documentation for Registrar procedures and processes
- Evaluation/implementation of new technologies and procedures
Curriculum Data Management
Personnel
- Eunice Taylor, Course Manager
- Victoria Tardugno, Systems Support Specialist I
Services Provided
- Implementation of course and program data changes from University Undergraduate Council (UUC) and University Council on Graduate Studies (UCGS)
- Ensuring academic program changes comply with the Tennessee Higher Education Commission (THEC) approvals
- College and department accreditation updates as needed
- Management of new academic program approvals in Banner
- Course, course equivalency, and prerequisite entry and updates
- Management of Undergraduate and Graduate Catalog production
- Management of catalog production for non-institutional partners, such as CollegeSource
- Management of course, course equivalency, and prerequisite entry and updates at the undergraduate and graduate level
- Management of Curriculog
- Management of Special Topics courses at the undergraduate and graduate levels
- Historical record of curriculum information
Registration & Scheduling
Personnel
- Averill Conway Hill, Assistant Registrar, Registration & Scheduling
- Caprice Pamphlet, Systems Support Specialist I
Services Provided
- Credit registration activities, processes, and procedures
- Special registrations
- Course offerings (class listings)
- Notification of canceled or changed courses
- Classroom assignments
Student & Faculty Services
Personnel
- Cindy Curbow, Student Services Representative
- Sabrina Davis, Supervisor, Student Services
- Sophia Guy, Manager of NCAA Certification
- Ragan Young, Systems Support Specialist I
Services Provided
- Enrollment Verification
- Student requests for personal data changes
- Student requests for privacy (restricting directory information)
- HelpLine
- Attendance reporting support
- Grade processing
- NCAA Certification
Student Records
Personnel
- Sheynah Davis, Assistant Registrar, Student Records
- Paula Benson, Transcript Specialist
- LaTorie Bradshaw, Records Analysis Coordinator
- Lisa Justen, Systems Support Specialist I
Services Provided
- UofM Transcripts
- Records Analysis (grade changes, incomplete grades, and retroactive enrollment changes; accuracy of academic records)
- Reverse Transfer administration
- Apostilles and Authentications
- Duplicate PIDM issues/requests
- National Student Clearinghouse enrollment and degree file transmission
- Document imaging, retention, and purging
