Network and WiFi Connectivity

NAC (Aruba Clearpass) 

Service Description: 

Request to resolve issues on the Network Access Control system for wired, wireless, IOT & Gaming devices/operational issues.

Who may request (or are eligible) for this service?

Authorized members of faculty, staff and service desk. 

How to Request Service?

To request assistance, please submit an online service request.

What Information is Needed to Fulfill the Service Request?  

Service Request must be submitted by an authorized member of faculty, staff or Service Desk. The following information must be ready to enter in the Service Request: Affiliation/a valid Billing Index Number/Department Name/Department Head approving work order changes/Additional Information (MAC address)/Urgency/Phone Number.