Software and Applications

Kayako Fusion Ticket System

Service Description:

Kayako Fusion is software used by Shared Services track and update travel purchase orders and travel reimbursements.

Who may request (or are eligible) for this service?

Requests can only be made by Faculty and Staff.

How to Request Service?

To request assistance, please submit an online service request.

What Information is Needed to Fulfill the Service Request?

Enter 'Kayako Fusion Ticketing System' followed by a brief description of your request in the Brief Description field and enter a thorough description of your request or issue in the Details field. You can also add attachments if necessary. The more information that you can provide here, the faster and more accurately your ticket can be routed to the appropriate resource.