User eXperience (UX)

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Course Overview

Agile was created by developers for developers as a means of speeding up what was previously a milestone-driven, laborious and slow approach to delivering software. Agile stresses individuals and interactions over processes and tools, working software over comprehensive documentation, customer collaboration over contract negotiation and responding to change over following a plan – all well and good and in many cases this does help teams deliver software fast. But does this help teams deliver what people – customers, end users, and internal users – want and need? Does it ultimately achieve the valuable outcomes your organization seeks?

This course will help you understand the basics of User Experience (UX) Design, the roles and activities involved, the value it brings to development effort and it's place in Agile/SAFe practices including how UX fix into Scrum teams and their standard ceremonies. You will experience how products produce better outcomes when designed with user input throughout. And you'll get practical hands-on experience with user-centric design methods to gain greater insight into the practice and value of UX Design to help teams and enterprises deliver products that customer need and want to use, resulting in achieving business value goals.

Course Duration

Two days of instructor-led training.

Course Location

FedEx Institute of Technology, 365 Innovation Drive. Memphis, TN 38152   |   Room 225

Target Audience

This course is open to all IT professionals


Course Objectives

Upon completion of this course, participants will understand the following:

Understand what UX Design is and its place in Agile
What is Agile? What is UX Design? How do they fit together? How does this intersection help you create value-driven products?

Understand basic Agile UX Design Frameworks (pros/cons):
Design spikes/sprints

Understand (scrum) team structure and where UX fits in

...using the above knowledge...
Practice redesigning a <thing> using a design sprint
Create an empathy map/lightweight persona
Create prototypes
Tell your story
Iterate and Scale

Course Modules

Day 1: Overview focusing on "what is UX, Design and Agile" and why they're better together.
• What is Agile – overview
• How Agile principles support UX
• What is UX? What is Design?
• What happens if UX is not part of Agile?
• Overview of Agile Design Practices
• Scrum Team Structure/roles
• Who is your User?
• Create an Empathy Map

Day 2: Hands-on Redesign exercise
• Using a design sprint to redesign an everyday thing
• Map the Problem
• Sketch solutions
• Make decisions and hypotheses
• Prototype
• Validate/iterate
• Telling your (product) story

Course Logistics

Location: FedEx Institute of Technology, 365 Innovation Drive, room 225

Duration: 9:00 AM - 5:00 PM CST

The class is an intensive two day experience. We ask that attendees bring their own laptops in order to follow along with the class presentations. Lunch and snacks are provided both days; if you have dietary restrictions please indicate these when you register. The rooms can be cool, so please dress accordingly. Parking is provided for the garage next to the FedEx Institute of Technology located on innovation drive. You will receive your validations during the class.

If you have any additional questions please let us know at fedex@memphis.edu.

Registration Guide

Click here for registration instructions