Network and WiFi Connectivity
A VPN (Virtual Private Network) is used to securely access university network resources, such as remote desktop, from the internet.
Who may request (or are eligible) for this service?
Authorized members of faculty, staff, and service desk.
How to Request Service?
For assistance, please submit a Service request at umhelpdesk.memphis.edu. Select Request Category: Communication/Network>VPN/Remote Destop Connection Problem.
What Information is Needed to Fulfill Service Request?
Service Request must be submitted by an authorized member of faculty, staff or Service Desk. The following information must be ready to enter in the Service Request: Affiliation/Information/Urgency/Phone Number.