Software and Applications

TOPdesk

Service Description: 

TOPdesk is the University of Memphis help desk ticketing system for incident reporting and service requests. More information about TOPdesk can be found here: https://www.memphis.edu/umtech/solutions/topdesk/index.php

Who may request (or are eligible) for this service? 

Requests can be made by Faculty, Staff, and Students.

How to Request Service?

To request assistance, please submit an online service request. 

What Information is Needed to Fulfill the Service Request?  

Enter 'TOPdesk' followed by a brief description of your request in the Brief Description field and enter a thorough description of your request or issue in the Details field. You can also add attachments if necessary. The more information that you can provide here, the faster and more accurately your ticket can be routed to the appropriate resource.