question  General Questions

General Requests for Technical Help and/or Advice

 

What is the myMemphis Portal and how do I get documentation on this service? 

The myMemphis Portal is an online tool that allows you to access many University services from one location. In addition, the portal offers personalized content and individual customization.

 

How do I request assistance for an RODP course (student)?

"RODP" stands for "Regents Online Degree Programs." RODP classes are courses offered by all of the TBR institutions state-wide. These classes are delivered completely online.

 

How do I use On-Campus Printing Service? 

On-campus printing is fully supported by a printing system that allows desktop and laptop users to take advantage of printing. iPrint is the printing system currently used in the TigerLan computer labs. Since it is platform independent, it can be used on Windows, Mac, and Linux systems while providing an ideal solution for wireless users. There are two ways to print documents: Web Print and Email to Print.

 

How do I check my print balance (Add, Check, or Request Reimbursement)?

The iPrint service manages print balances. You can check your print fund balance, add pages to your balance, or request a reimbursement of unprinted pages

 

What is Remedyforce?

Remedyforce is an Incident Management system that enables you to submit, review, and get help resolving technical issues. Remedyforce maintains a complete record of the actions, communications, attached files, and their associated date and time stamps. You can communicate directly with ITS staff members who are assigned to complete the work on the issue.