Conference & Facility Assistants (CFAs) are University of Memphis students selected as live-in staff in the residence halls used for Summer Conference Housing. Their primary responsibilities include staffing each front desk, checking guests in and out, familiarizing guests with university policies and procedures, perfoming minor preventive maintenance tasks, and serving as resource persons. They are the front line staff of the Conference Housing operation. There is at least one CFA on duty every night in each hall in addition to the CFA available at the front desk.
Desk Assistants are an essential link in the security and communication channels of a hall. They cannot perform these tasks without consistent information and support from the hall staff. It is important for the desk worker to know who is "on duty" and their location at all times.
The Housing and Residence Life - Student Office Assistant (SOA) will work up to 20 hours per week as a part of the Housing and Residence Life main office team located in Centennial Place. Employees will be chosen based on several factors including communication skills, work experience, customer service, leadership and knowledge of the campus. The SOA will be responsible for helping staff the front desk area and supporting customer service requests in person, via telephone or other media outlets. The SOA will report directly to the Housing and Residence Life Supervisor.
Resident advisors are selected based on leadership experience, hall residency, scholarship, and desire to help fellow residents realize their opportunities for self-development through group living. RAs are responsible for a floor or apartment unit housing approximately 50 residents and report directly to the Residence Life Coordinator.
ResTechs are Information Technology support technicians assisting departmental LSPs. Some of their duties are configuring computers, multi-function printers, servers, network cameras, webpage development, programming, menu board systems, electronic key access systems; installing standard and special software on workstations and laptops; troubleshooting and/or repairing on-campus housing residents' laptops, computers, printers and mobile phones.
Students must maintain a 2.25 GPA to be considered for the Conference Assistant, Laundry
Assistant, and Resident Advisor positions.
Students must maintain a 2.00 GPA to be considered for the Desk Assistant and Facility Assistant, and ResTech positions.