Frequently Asked Questions

Housing and Residence Life FAQ

What are the move-in/move-out dates?

The offficial check/move-in dates for Fall 2021 are –

  • Wednesday, August 18 – Friday, August 20, 9 a.m. - 7 p.m.

Check out our 'Resident Resources' page for more information. Towards the end of fall semester students will receive an email in regard to move-out procedures. All non-extended stay residence halls are scheduled to close at 3 p.m. on Friday, December 10.

I'm an incoming freshman. Where can I stay?

Welcome to the UofM! We want to make sure you have the best experience possible during your stay with us. The LLC is an all-freshmen hall. Freshmen can also stay in Rawls, Smith and Centennial Place traditional doubles.

When can I apply for next semester/year housing?

The Fall 2021 - Spring 2022 housing application will open on February 18 at 12 PM. The application for Maymester and Summer will open on March 15 at 12 PM.

Is there a deadline to apply for housing?

There is no deadline to apply. But we encourage students to apply as early as possible, as the application completion affect Room Selection timeslots and potentially housing availability.

What is the application process like for Fall 2021?

On February 18 students will be able to log in to the Housing Portal, select their preferences, request a roommate, pay the $45 application fee and sign the housing contract agreement. In early April, students with completed applications, will be assigned a specific scheduled Room Selection time. During Room Selection students will log in to the Housing Portal to select the housing assignment they want from the spaces available. Their choice will generate a pending assignment, which will be reviewed and confirmed by Housing and Residence Life.

What is room selection?

Room Selection is where students will be assigned a specific time to log in to the Housing Portal and select the housing they want from the spaces available. Their choice will generate a pending assignment, which must be review and confirmed by our Department.

Do I still complete room selection if I am a part of a special housing group?

No, if you will be in any special housing groups (Living Learning Communities, Athletic teams, etc.) or have received a housing accommodation from Disability Resources for Students (DRS) for the next Academic Year, you will be administratively assigned to the proper housing space.

How do I make changes to my application?

You can make changes to many parts of your application at any time. To do so, log back in to your application and make the changes you need. 

When can I select my room for Fall 2021?

Students will receive their scheduled Room Selection time slots from Housing and Residence Life starting early April through their UofM email.

When will I know my assignment - Fall 2021?

Once assignments have been completed, you will receive an assignment letter via your UofM email. NOTE: Any assignments you may see in your portal while assignments are in process are NOT FINALIZED and could change up until you receive our official assignment email.

When will I have my finalized assignment for Fall 2021?

Once Room Selection has been competed, Housing & Residence Life will review, approve, and confirm housing applications. Then students will receive an assignment letter via their UofM email. Fall 2021 assignments begin June 2021 and continue until the fall semester begins. (dates subject to change) NOTE: Any assignments you may see in your portal while assignments are in process are NOT FINALIZED and could change up until you receive our official assignment email.

How do I learn who my roommate is?

To choose a roommate, each student must put each other's name and student ID number down on the application. We will make every effort to house you together. Due to FERPA, we cannot release another student’s information via email, phone or in person. However, once you have received an assignment, you can access your roommate and suitemate information by logging back into your housing portal.

Are guests/visitors allowed in the Residence Halls?

Currently, residence hall access is limited to only the students assigned to each hall and University staff supporting the building. No outside guests/visitors will be permitted in the halls.

Can I change my meal plan? 

Please direct all Meal Plan questions to campuscard@memphis.edu or call 901.678.2273. You can find more information about Dining and meal plans on the Dining website.

How do I cancel?

You can log back into the Housing portal (where you applied) to cancel your Housing application. You can also find a link to that portal through your myMemphis dashboard under Student Pages>My Resources> Housing and Residence Life.  Please contact us at housing@memphis.edu for more information on the cancellation process. 

What is the meningitis requirement?

The State of Tennessee requires all new students under the age of 22 who will be living in a University of Memphis residence to be immunized against meningococcal disease on or after your 16th birthday and provide proof of receiving this immunization before moving into your space. Proof should be uploaded through your MyMemphis account.

How much do the residence halls cost?

You can find all of our housing rates online or you can pick up rate information from the Housing and Residence Life office in Centennial Place, suite 175.

When is the fee payment deadline?

The fee payment deadline is set by the University Student and Business Services. Traditionally, it is 4:30 p.m. on the Friday before the first day of class.

When will charges be posted/adjusted on my account?

Charges for Fall are usually posted in late July. For Spring, in November. For Summer, in May. If charges or adjustments are needed outside of these normal posting times, it is usually a 3-5 business day process to have the change made and reflected on your TigerXpress account.

What if I can’t pay it all right now?

University & Student Business Services (USBS) offers the Tuition and Housing Installment Payment Plan (IPP) to qualified students for Fall and Spring to help satisfy payment requirements by the appropriate fee payment deadline. Please contact the USBS office for more information.

How are housing assignments made?

There are many factors that go into housing assignments: available space, enrollment classification, living learning communities, athletics, honors, etc. 

How do I apply for student worker positions?

ResLife hires students for positions like Resident Advisor and Desk Assistant throughout the year. We have all employment opportunities posted online. Click on the job for which you want to apply and complete the application. You will hear from us if we are interested in interviewing you for a position.

What are the Living Learning Communities?

Living Learning Communities are specialized programs that combine the conventional residential experience with support from faculty, integrated resources from sponsoring departments, and a 360-degree approach to student learning. Contact each department for enrollment and information.

What do I need to bring for living on campus?

Check out our 'what to bring and what not to bring' list so you're ready for move-in day. 

How do I receive mail?

Residents must rent a campus mailbox if you wish to receive mail and/or packages on campus. Mail Services is located in the UC on the 2nd floor. Sign up for a campus mailbox online!

Do you have showrooms for potential students/parents/residents to view?

Yes, our main showroom is in Centennial Place.  As we continue to prepare for a return to a fully face-to-face campus this fall, we're excited to once again offer students and families the opportunity to tour our Residence Halls in person. Throughout the summer we will be offering tours on Wednesdays from 1 p.m. - 4 p.m. Housing tours will include Centennial PlaceLLC and Rawls Hall and can be scheduled here. If you are attending New Student Orientation (NSO) this summer we will also be offering open house viewings of several of our halls on the second day of NSO (Tuesday/Friday) from 1 p.m. - 2:30 p.m. For more information on housing tours please contact us at housing@memphis.edu.

How do I appeal a housing related charge?

You can log back into the Housing portal (where you applied) to appeal your housing related charge. You can also find a link to that portal through your myMemphis dashboard under Residence Life.  Then click on "Requests" and fill out the form. Please be as detailed as possible and the reason for the appeal. Appeals must be submitted by the student within one year of the term in which the fee assessment was made. Exceptions to the deadline will not be granted.

Housing appeals deadlines:

Spring semester appeals - May 1 of the following year
Summer semester appeals - August 1 of the following year
Fall semester appeals - December 1 of the following year

Can I get verification of my residence with the University of Memphis?

We do provide verification for things like DHS, driver’s licenses, MLGW, etc. To get a verification letter, email us Proof of Residence request.

Is it possible to change to another room/location?

Given the current environment we will not be offering a specific room change period this fall. If you have a specific room change request please email it to housing@memphis.edu and speak to your RLC about a potential move. If space permits and proper safety protocols are followed, you may potentially move rooms or locations. 

What if I cannot make it to the regular check-in times?

If you cannot make it to regular check-in, you need to email us and request to be added to the late arrival list. When you arrive, you'll need to get a late arrival pass from the Housing and ResLife office in Centennial 175 before checking in at your assigned residence hall. 

There is a problem with my space. What do I do?

You should report the problem by submitting a Maintenance Request online or notifying your Desk Assistant or Booth Attendant on duty. You should also speak to your RA or RLC about the issue after you have submitted the request. 

What is consolidation? And why am I being asked to move?

Consolidation happens when there are too many residents who are assigned to doubles who don’t have roommates. In the process, Housing and ResLife gives you the choice to pair up with another resident who needs a roommate, or to declare your space a single and pay the additional cost. 

There is a hold on my housing application. What can I do?

Contact the Housing and ResLife office and let us know what kind of hold it says you have. If it is something that can be cleared, it will be. If not, a Housing and ResLife team member will tell you what your next steps are.

What is GSFH? How is it different than regular student housing?

GSFH is Graduate and Student Family Housing located on the Park Ave campus. The main differences are that GSFH units are for grad students or for students with a spouse and/or children, they come unfurnished, and the utilities have a $100-$150 cap.

What about the Nine/Gather/Stratum/etc?

These apartments are close to the UofM campus but are in no way associated with the University. We do not have any information to share regarding off-campus housing options. 

Does the University offer any rental home options? 

While the University does have some rental homes options, these are not a part of Housing and Residence Life. They are owned and operated by Physical Plant.

How do I stay 'in the know' with Housing and ResLife? 

You will receive important notifications from us concerning deadlines, payments, maintenance issues, etc. via your memphis.edu email. So, don't forget to check it! Make sure you follow us on Facebook, Twitter, Instagram and Snapchat for any programming updates, fun stuff, things to do and more. We also post events and updates from us and other organizations on campus to our digital screens located in the main lobby of all the residence halls. Download our app for all the Housing and ResLife information at your fingertips!