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Frequently Asked Questions

Residence Life FAQ

What are the move-in dates?

We will send an email to your memphis.edu account with updates and information before move-in week.

I'm an incoming freshman. Where can I stay?

Welcome to the UofM! We want to make sure you have the best experience possible during your stay with us. The LLC is an all-freshmen hall. Freshmen can also stay in Rawls, Smith, South and Centennial Place traditional doubles.

When can I apply for next semester/year housing?

The housing application portal for the next Academic Year opens November 1. The application for Spring only opens November 1. The application for Summer opens March 15.

Is there a deadline to apply for housing?

There is no deadline to apply. But we encourage students to apply as early as possible, as this can affect the availability during the online Room Selection.

What is the application process like for Fall 2020?

Starting for Fall 2020, we have a 2-step application process: 1. Initial Housing Application - Students will log in to the Housing Portal and submit an application for housing. In this step, students will pay the $45 application fee and agree to the housing contract agreement. 2. Scheduled Room Selection - Students will be assigned a time when they will log in to the Housing Portal to select the housing placement they want. Their choice will generate a pending assignment, which has to be reviewed and confirmed by Housing & Residence Life.

How do I make changes to my initial application?

You can make changes to many parts of your initial application prior to April 15. To do so, log back in to your application and make the changes you need. To request changes after April 15, you will need to email us application changes with your requested changes.

When can I select my room for Fall 2020?

You will receive your scheduled times for Room Selection from Housing & Residence Life starting mid-spring through your UofM email.

When will I know my assignment - Spring 2020?

Once assignments have been completed, you will receive an assignment letter via your UofM email. NOTE: Any assignments you may see in your portal while assignments are in process are NOT FINALIZED and could change up until you receive our official assignment email.

When will I have my finalized assignment for Fall 2020?

Once Room Selection has been completed, Housing & Residence Life will review, approve, and confirm your selection. Then you will receive an assignment letter via your UofM email. Fall 2019 assignments begin June 2019 and continue until school begins. (dates subject to change) NOTE: Any assignments you may see in your portal while assignments are in process are NOT FINALIZED and could change up until you receive our official assignment email.

How do I learn who my roommate is?

To choose a roommate, each student must put each other's name and student ID number down on the application. We will make every effort to house you together. Due to FERPA, we cannot release another student’s information via email, phone or in person. However, once you have received an assignment, you can access your roommate and suitemate information by logging back into your housing portal.

Can I change my meal plan? 

Please direct all Meal Plan questions to campuscard@memphis.edu or call 901.678.2273. You can find more information about Dining and meal plans on the Dining website.

How do I cancel?

You can log back into the Housing portal (where you applied) to cancel your Housing application. You can also find a link to that portal through your myMemphis dashboard under Residence Life.  Assigned students for the Fall semester canceling after June 1 will be responsible for a Fall Cancellation Penalty. New Spring applicants who cancel after December 1 will be responsible for a Spring Cancellation Penalty. Assigned students for the first summer session who cancel after May 15 and assigned students for the second summer session who cancel after June 15, will be responsible for a Summer Cancellation Penalty. Any cancellations received after the deadline but before checking in will incur the fee. 

What is the Cancellation Penalty?

The Cancellation Penalty prior to check-in is $200. If you've already checked in, you will be responsible for a portion of your housing for that semester AND you will also receive the Contract Termination Fee for breaking your contract.

What is the Contract Termination Fee?

The Contract Termination Fee of $1500 is charged when you break your contract by canceling or leaving during the Fall semester and/or do not continue into the Spring (unless you're graduating, no longer enrolled, etc). Please contact our office for more information.

What is the meningitis requirement?

The State of Tennessee requires all new students under the age of 22 who will be living in a University of Memphis residence to be immunized against meningococcal disease on or after your 16th birthday and provide proof of receiving this immunization before moving into your space. Proof should be uploaded through your MyMemphis account.

How much do the residence halls cost?

You can find all of our housing rates online or you can pick up rate information from the Residence Life office in Centennial Place, suite 175.

When is the fee payment deadline?

The fee payment deadline is set by the University Student and Business Services. Traditionally, it is 4:30 p.m. on the Friday before the first day of class.

When will charges be posted/adjusted on my account?

Charges for Fall are usually posted in late July. For Spring, in November. For Summer, in May. If charges or adjustments are needed outside of these normal posting times, it is usually a 3-5 business day process to have the change made and reflected on your TigerXpress account.

What if I can’t pay it all right now?

University & Student Business Services (USBS) offers the Tuition and Housing Installment Payment Plan (IPP) to qualified students for Fall and Spring to help satisfy payment requirements by the appropriate fee payment deadline. Please contact the USBS office for more information.

How are housing assignments made?

There are many factors that go into housing assignments: available space, enrollment classification, living learning communities, athletics, honors, etc. 

How do I apply for student worker positions?

ResLife hires students for positions like Resident Advisor and Desk Assistant throughout the year. We have all employment opportunities posted online. Click on the job for which you want to apply and complete the application. You will hear from us if we are interested in interviewing you for a position.

What are the Living Learning Communities?

Living Learning Communities are specialized programs that combine the conventional residential experience with support from faculty, integrated resources from sponsoring departments, and a 360-degree approach to student learning. Contact each department for enrollment and information.

What do I need to bring for living on campus?

Check out our 'what to bring and what not to bring' list so you're ready for move-in day. 

How do I receive mail?

Residents must rent a campus mailbox if you wish to receive mail and/or packages on campus. Mail Services is located in the UC on the 2nd floor. Sign up for a campus mailbox online!

Do you have showrooms for potential students/parents/residents to view?

Our main showroom is in Centennial Place.  It is included on the main campus tour. To view separately, stop by our office in Centennial Place, suite 175, Monday - Friday 9 a.m. - 4 p.m. Housing tours that will include Centennial PlaceLLC and Rawls Hall can be scheduled here by clicking "Housing Tours".

How do I appeal a housing related charge?

You can log back into the Housing portal (where you applied) to appeal your housing related charge. You can also find a link to that portal through your myMemphis dashboard under Residence Life.  Then click on "Requests" and fill out the form. Please be as detailed as possible and the reason for the appeal. Appeals must be submitted by the student within one year of the term in which the fee assessment was made. Exceptions to the deadline will not be granted.

Housing appeals deadlines:

Spring semester appeals - May 1 of the following year
Summer semester appeals - August 1 of the following year
Fall semester appeals - December 1 of the following year

Can I get verification of my residence with the University of Memphis?

We do provide verification for things like DHS, driver’s licenses, MLGW, etc. To get a verification letter, email us Proof of Residence request.

Is it possible to change to another room/location?

Room Change is the Thursday and Friday of the first week of school. During this time, talk to your Residence Life Coordinators and Resident Advisors. If space permits, you may move rooms or locations. If you need to move outside of Room Change because of a serious issue or emergency, you need to speak to the RLC or RA about any potential move. You will receive more information about Room Change at check-in.

What if I cannot make it to the regular check-in times?

If you cannot make it to regular check-in, you need to email us and request to be added to the late arrival list. When you arrive, you'll need to get a late arrival pass from the ResLife office in Centennial 175 before checking in at your assigned residence hall. 

There is a problem with my space. What do I do?

You should report the problem by submitting a Maintenance Request online or notifying your Desk Assistant or Booth Attendant on duty. You should also speak to your RA or RLC about the issue after you have submitted the request. 

What is consolidation? And why am I being asked to move?

Consolidation happens when there are too many residents who are assigned to doubles who don’t have roommates. In the process, ResLife gives you the choice to pair up with another resident who needs a roommate, or to declare your space a single and pay the additional cost. 

There is a hold on my housing application. What can I do?

Contact the ResLife office and let us know what kind of hold it says you have. If it is something that can be cleared, it will be. If not, a ResLife team member will tell you what your next steps are.

What is GSFH? How is it different than regular student housing?

GSFH is Graduate and Student Family Housing located on the Park Ave campus. The main differences are that GSFH units are for grad students or for students with a spouse and/or children, they come unfurnished, and the utilities have a $100-$150 cap.

What about the Nine/Gather/Stratum/etc?

These apartments are close to the UofM campus but are in no way associated with the University. We do not have any information to share regarding off-campus housing options. The University has entered into an Agreement with the Gather on Southern. To apply to live in these apartments, students will apply through the Housing Portal. 

Does the University offer any rental home options? 

While the University does have some rental homes options, these are not a part of Residence Life. They are owned and operated by Physical Plant.

How do I stay 'in the know' with ResLife? 

You will receive important notifications from us concerning deadlines, payments, maintenance issues, etc. via your memphis.edu email. So, don't forget to check it! Make sure you follow us on Facebook, Twitter, Instagram and Snapchat for any programming updates, fun stuff, things to do and more. We also post events and updates from us and other organizations on campus to our digital screens located in the main lobby of all the residence halls. Download our app for all the ResLife information at your fingertips!