Administrative Process Improvement Project :: Administrative Process Improvement Project Teams

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Administrative Process Improvement Project Teams

Provides overall sponsorship, vision and guidance. Addresses issues of strategy and policy. Makes key decisions regarding organizational changes and resources allocation, and ensures changes are successfully communicated, achieved and measured for progress towards service excellence goals.

David Zettergren, Vice President Business and Finance
Ellen Watson, Interim Vice President Information Technology and CIO
Ralph Faudree, Provost
Rosie Bingham, Vice President Student Affairs

Program Management Group (PMG):

Serves as the internal UofM Process Consulting team. Manages the portfolio of projects; promotes adherence to best practices and ensures consistency in methodology and overall alignment with UofM strategy. Identifies and recommends future process improvement projects to the Leadership board with the input of the campus-wide AVP group; assembles project teams and coordinates team training.

Ann Harbor, Director Admin Academic Affairs
Colette Williams, ITD Process Improvement Liaison
Ellen Watson, Associate Vice-President ITD
Glen Munson, Enrollment Services
Latisha Jones, Psychology
Maria Alam, Assistant VP Human Resource Chief HR Officier
Melissa Buchner, Director Arts & Science Admin
Mo Valentine, Director Research Services
Reza Chowdhury, Director Business Finance Support Services
Teresa Hartnett, Co-Director, Director of Administration & Business Analysis
Tom Nenon, Co-Director, Vice Provost Assessment, Institutional Research & Reporting

Active Projects:

Specific team that is created to address a process improvement initiative. Led by a project manager and comprised of subject matter experts (SMEs) from the functional areas and IT, who have sound analytical skills and a desire to improve processes. Draws on expertise and assets of the PMG regarding process improvement methods and experiences.