Administrative Process Improvement Project
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Administrative Process Improvement Project Teams

 What is a Process Improvement Team?

Specific team that is created to address a process improvement initiative. Led by a project leader and comprised of subject matter experts (SMEs) who have experience and knowledge of a the process as well as an understanding of the problems(s) involved. Have sound analytical skills and a desire to improve the process and work together to accomplish the team's goals and objective. Draws on expertise and assets of the PMG regarding process improvement methods and experiences.

Active Projects:

  Future Projects: 

  • Access to University Financial Data & Reports/Banner Access Request Process
  • Electronic References for Graduate Students
  • Faculty Summer Comp eContract Enhancements 
  • Full Time Staff Appointments EPAFS w/Shared Services 
  • Foundation Information distributed to Departments 
  • Graduate School Website Review
  • Maximizing Effectiveness of Scholarship Dollars
  • Nine & Twelve Month Faculty Appointments -EPAFs w/Shared Services
  • Student Worker Appointments - eContract to EPAFs w/Shared Services
  • Temporary Staff Appointments - Phase II EPAFS w/Shared Services
  • Travel Request/Reimbursement w/Shared Service Center

   Completed Projects: (sorted by completion date)

  Leadership Board:

Provides overall sponsorship, vision and guidance. Addresses issues of strategy and policy. Makes key decisions regarding organizational changes and resources allocation, and ensures changes are successfully communicated, achieved and measured for progress towards service excellence goals.

  • David Zettergren, Vice President Business and Finance
  • Ellen Watson, Vice Provost & CIO, Information Systems 
  • Karen Weddle-West, Provost
  • Rosie Bingham, Vice President Student Affairs
  • Tom Nenon, Dean College of Arts & Sciences

Program Management Group (PMG):

Serves as the internal UofM Process Consulting team. Manages the portfolio of projects; promotes adherence to best practices and ensures consistency in methodology and overall alignment with UofM strategy.  Identifies and recommends future process improvement projects to the Leadership board with the input of the campus-wide AVP group; assembles project teams and coordinates team training.

Special Thanks to our past PMG team members Dr. Teresa Hartnett, Business & Finance and Glenn Munson, Student Enrollment Services


Governance Structure

Active Projects

Administrative Offices Reference Guides

Future Projects

Completed Projects

Leadership Board

Program Management Group

Team Metrics

Team Roles Defined

Training Guides (requires login)


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Last Updated: 3/24/15